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Customer Service Representative

Location:
London, Greater London, United Kingdom
Posted:
October 16, 2016

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Jean R. Ruado

acw2zi@r.postjobfree.com

Mobile Number: +965 50387826

OBJECTIVES:

To be employed in a company where I can utilize and enhance all my knowledge and skills for the benefits of the organization and advancement of my career.

EDUCATIONAL ATTAINMENT:

TERTIARY : Dominican College

COURSE : BS-Tourism

SECONDARY : Faith Christian School

CONVENTION AND TRAINING ATTENDED:

Barkadahan sa Turismo > Organized by Department.of Tourism

A Key to the World of Travel > Organized by PATTS College of Aeronautics

(Tourism Documentation)

Malipayong Pag-abot sa > Organized by Dominican College

Cebu at Leyte (Tourism Convention Management)

Dinagyang Festival Iloilo City > Organized by Dominican College

(Tourism Convention Management)

Practicum(On Job Training) > Asiana Airlines (NAIA)

SPECIAL SKILLS:

Proficient in English and Filipino Language

Computer Literate

WORK EXPERIENCE:

LA FAMME FITNESS CLUB

Khaldiya, Kuwait

POSITION: Receptionist

July 2016- Present

Job Description:

Build a good rapport and relationship with all of our members and guests

Deal with customer enquiries in a friendly and efficient manner

Ensure that all financial transactions are completed

Manage the door entry and exit system effectively

To actively promote and sell the various memberships we have available.

Maintain and update the membership database system

Promote member challenges and initiatives

To maintain and clean all equipment

Responsible for the safety and enjoyment of our customers whilst using the gym

facilities

To ensure Safeguarding and Health & Safety procedures are being followed

Able to seek solutions and resolve problems, as and when they arise

SHAKE SHACK

Salmiya, Kuwait

POSITION: Cashier/Crew

May 2013 – May 2016

Job Description:

Greet customers as they arrive at the store and provide them with information about products and/or services

Respond to customers’ complaints and resolve their issues

Enter transactions in the cash register and provide customers with the total bill

Sort and count currency and coins

Issue receipts and change to customers

Count money at the end and beginning of each shift

Process exchanges and refunds

Ensure that all checkout counters have enough cash

Process credit card and check payments

Perform the duties of customer service representative when required

Assist in stocking shelves, rotating merchandise and marking prices

Ensure management of daily cash accounts

Maintain periodic transaction reports

Ensure maintenance of check out areas

Resolve customer complaints in a proactive manner

Open and close tills

Train other staff members to work as cashier

Maintain knowledge of store inventory and sales activities

Keep the work area tidy and clean

QPLUS

7th Floor Rockwell Business Center Ortigas Pasig, City

POSITION: Receptionist/ Admin Assistant/ Canvasser/ Purchaser

June 2011 - June 2012

Job Description:

Dealing with telephone and email enquiries

Creating and maintaining filing systems

Scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required;

In-charge of preparing the training room together with the audio visual equipment prior to business presentations, trainings, seminars and workshops

Coordinates with all contract manufacturers and suppliers

Correct filing, safe keeping and updating of internal and external documents such as price lists, correspondences, memos, brochures etc.

Receives all incoming documents, letters, packages and deploy to the right department or person.

Provides support like registration and setting up the venue to out of town events like Business Previews (BP), Super Saturdays, Start Right Trainings, etc.

Performs other functions that may be assigned by the immediate superior or Department Head (Ad Hoc).

ACCENT MICRO PRODUCTS INC.

1408 Antel Global Corporate Centre Ortigas Pasig, City

POSITION: Receptionist

May 2010 – May 2011

Job Description:

Greet visitors, ascertains nature of business, assist and/or directs visitors to appropriate person

Answer phone calls incoming/outgoing and transfer to particular persons.

Responsible in doing clerical works

HIGHLAND LODGE

Al Nazer Leisureland (at the back of American Hospital, Bur Dubai)

Dubai, United Arab Emirates

POSITION: Receptionist/ Admin. Assistant/Member of the Marketing Team

February 2007 – October 2008

Job Description:

Greet visitors, ascertains nature of business, assist and/or directs visitors to appropriate person

Answer the telephone; provides information takes and relays messages and/or direct calls to appropriate personnel; return calls as necessary

Responsible for Booking/ Table Reservation

Making phone calls and to promote our upcoming events

Entertain customer needs when answering phone calls and walk-in clients

Doing clerical works like (typing, faxing, photo copying and encoding customer information)

I-TECH SOLUTIONS, INC

110 E. Rodriguez Jr. Ave. Bagumbayan Quezon, City

POSITION: Customer Service Representative

(Sun cellular Account )

July 2006 – January 2007

Job Description:

Giving Billing inquiry

Product inquiry

Application status

Service order inquiry

Giving first call resolution to customer complaints

PNI-KMPG

8TH Floor Hanson Bldg. Emerald Avenue Ortigas Center, Pasig City

POSITION: Call Center Agent

(EBAY Account)

February 2006 – June 2006

Job Description:

Call the customer to sell some products

Give the customer some information regarding the EBAY product

GLOBAL SKY

8TH Floor Hanson Bldg. Emerald Avenue Ortigas Center, Pasig City

POSITION: Call Center Agent

(Travel Account)

November 2005 – February 2006

Job Description:

Call the customer and conduct travel survey

Explain to the customer what privilege they got

RUBY TUESDAY RESTAURANT

Gulf St. beside Aqua Park Kuwait Tower, Kuwait Middle East

POSITION: Food Attendant

October 2003 – October 2005

Job Description:

Give good service to the customer

Take the correct order to the customer

Assist and prepared customer needs

Up selling food and drinks

PERSONAL INFORMATION:

DATE OF BIRTH : April 9, 1981

CIVIL STATUS : Single

CITIZENSHIP : Filipino

VISA STATUS : Residence Visa

PASSPORT NUMBER : EB6569051

REFERNCE:

Mr. Magnus Potgieter

Store Manager

Shake Shack Alfanar Salmiya, Kuwait

+965 6766 6145

Mr. Waseem Qazi

Director

Highland Lodge Dubai, UAE

+97150-8481890

Mr. Mathias Almeida

HR Manager

Highland Loge Dubai, UAE

+97150-3472316

Mr. Vijay Elantholy

Director of Operations/Partner (National Arabic Company)

P.O. Box 3022 Safat 13031 Kuwait

(965) ***-****

Mr. Robert Reyes

Manager of Asiana Airlines

NAIA (Ninoy Aquino International Airport)

I do hereby certify that the above information are true and correct to the best of my knowledge and ability.

Jean R. Ruado



Contact this candidate