Customer Service Representative
Resume:
Jean R. Ruado
acw2zi@r.postjobfree.com
Mobile Number: +965-********
OBJECTIVES:
To be employed in a company where I can utilize and enhance all my knowledge and skills for the benefits of the organization and advancement of my career.
EDUCATIONAL ATTAINMENT:
TERTIARY : Dominican College
COURSE : BS-Tourism
SECONDARY : Faith Christian School
CONVENTION AND TRAINING ATTENDED:
Barkadahan sa Turismo > Organized by Department.of Tourism
A Key to the World of Travel > Organized by PATTS College of Aeronautics
(Tourism Documentation)
Malipayong Pag-abot sa > Organized by Dominican College
Cebu at Leyte (Tourism Convention Management)
Dinagyang Festival Iloilo City > Organized by Dominican College
(Tourism Convention Management)
Practicum(On Job Training) > Asiana Airlines (NAIA)
SPECIAL SKILLS:
Proficient in English and Filipino Language
Computer Literate
WORK EXPERIENCE:
LA FAMME FITNESS CLUB
Khaldiya, Kuwait
POSITION: Receptionist
July 2016- Present
Job Description:
Build a good rapport and relationship with all of our members and guests
Deal with customer enquiries in a friendly and efficient manner
Ensure that all financial transactions are completed
Manage the door entry and exit system effectively
To actively promote and sell the various memberships we have available.
Maintain and update the membership database system
Promote member challenges and initiatives
To maintain and clean all equipment
Responsible for the safety and enjoyment of our customers whilst using the gym
facilities
To ensure Safeguarding and Health & Safety procedures are being followed
Able to seek solutions and resolve problems, as and when they arise
SHAKE SHACK
Salmiya, Kuwait
POSITION: Cashier/Crew
May 2013 – May 2016
Job Description:
Greet customers as they arrive at the store and provide them with information about products and/or services
Respond to customers’ complaints and resolve their issues
Enter transactions in the cash register and provide customers with the total bill
Sort and count currency and coins
Issue receipts and change to customers
Count money at the end and beginning of each shift
Process exchanges and refunds
Ensure that all checkout counters have enough cash
Process credit card and check payments
Perform the duties of customer service representative when required
Assist in stocking shelves, rotating merchandise and marking prices
Ensure management of daily cash accounts
Maintain periodic transaction reports
Ensure maintenance of check out areas
Resolve customer complaints in a proactive manner
Open and close tills
Train other staff members to work as cashier
Maintain knowledge of store inventory and sales activities
Keep the work area tidy and clean
QPLUS
7th Floor Rockwell Business Center Ortigas Pasig, City
POSITION: Receptionist/ Admin Assistant/ Canvasser/ Purchaser
June 2011 - June 2012
Job Description:
Dealing with telephone and email enquiries
Creating and maintaining filing systems
Scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required;
In-charge of preparing the training room together with the audio visual equipment prior to business presentations, trainings, seminars and workshops
Coordinates with all contract manufacturers and suppliers
Correct filing, safe keeping and updating of internal and external documents such as price lists, correspondences, memos, brochures etc.
Receives all incoming documents, letters, packages and deploy to the right department or person.
Provides support like registration and setting up the venue to out of town events like Business Previews (BP), Super Saturdays, Start Right Trainings, etc.
Performs other functions that may be assigned by the immediate superior or Department Head (Ad Hoc).
ACCENT MICRO PRODUCTS INC.
1408 Antel Global Corporate Centre Ortigas Pasig, City
POSITION: Receptionist
May 2010 – May 2011
Job Description:
Greet visitors, ascertains nature of business, assist and/or directs visitors to appropriate person
Answer phone calls incoming/outgoing and transfer to particular persons.
Responsible in doing clerical works
HIGHLAND LODGE
Al Nazer Leisureland (at the back of American Hospital, Bur Dubai)
Dubai, United Arab Emirates
POSITION: Receptionist/ Admin. Assistant/Member of the Marketing Team
February 2007 – October 2008
Job Description:
Greet visitors, ascertains nature of business, assist and/or directs visitors to appropriate person
Answer the telephone; provides information takes and relays messages and/or direct calls to appropriate personnel; return calls as necessary
Responsible for Booking/ Table Reservation
Making phone calls and to promote our upcoming events
Entertain customer needs when answering phone calls and walk-in clients
Doing clerical works like (typing, faxing, photo copying and encoding customer information)
I-TECH SOLUTIONS, INC
110 E. Rodriguez Jr. Ave. Bagumbayan Quezon, City
POSITION: Customer Service Representative
(Sun cellular Account )
July 2006 – January 2007
Job Description:
Giving Billing inquiry
Product inquiry
Application status
Service order inquiry
Giving first call resolution to customer complaints
PNI-KMPG
8TH Floor Hanson Bldg. Emerald Avenue Ortigas Center, Pasig City
POSITION: Call Center Agent
(EBAY Account)
February 2006 – June 2006
Job Description:
Call the customer to sell some products
Give the customer some information regarding the EBAY product
GLOBAL SKY
8TH Floor Hanson Bldg. Emerald Avenue Ortigas Center, Pasig City
POSITION: Call Center Agent
(Travel Account)
November 2005 – February 2006
Job Description:
Call the customer and conduct travel survey
Explain to the customer what privilege they got
RUBY TUESDAY RESTAURANT
Gulf St. beside Aqua Park Kuwait Tower, Kuwait Middle East
POSITION: Food Attendant
October 2003 – October 2005
Job Description:
Give good service to the customer
Take the correct order to the customer
Assist and prepared customer needs
Up selling food and drinks
PERSONAL INFORMATION:
DATE OF BIRTH : April 9, 1981
CIVIL STATUS : Single
CITIZENSHIP : Filipino
VISA STATUS : Residence Visa
PASSPORT NUMBER : EB6569051
REFERNCE:
Mr. Magnus Potgieter
Store Manager
Shake Shack Alfanar Salmiya, Kuwait
Mr. Waseem Qazi
Director
Highland Lodge Dubai, UAE
Mr. Mathias Almeida
HR Manager
Highland Loge Dubai, UAE
Mr. Vijay Elantholy
Director of Operations/Partner (National Arabic Company)
P.O. Box 3022 Safat 13031 Kuwait
Mr. Robert Reyes
Manager of Asiana Airlines
NAIA (Ninoy Aquino International Airport)
I do hereby certify that the above information are true and correct to the best of my knowledge and ability.
Jean R. Ruado
Contact this candidate