Dalbir Singh Virk

PERSONAL PROFILE

I am passionate about building strong relationships with customers, clients and team members, using my excellent interpersonal skills to provide a high level of service. I am hard working, self-motivated and able to prioritise work based on deadlines, whilst focusing on multiple tasks to work quickly and efficiently. I have proven myself to be highly capable as an individual and to be a strong team player; being always happy to help and assist colleagues. I am now hoping to expand on my past experiences and take on a new challenge where I will be able to develop further.

KEY SKILLS

Project Management experience

Internal Recruitment

Excellent communication skills; written and verbal with all levels of authority

Able to take responsibility and use own initiative to problem solve

Excellent skills in building relationships with new clients, suppliers and colleagues

Strong experience of meeting targets and working to SLA’s

Proven ability to adapt to different environments

Flexible for company and team needs

Able to prioritise work for efficiency to meet deadlines

Excellent attention to detail and strong analytical skills

Experienced in a variety of sales and business development methods

Proficient IT skills

EMPLOYMENT HISTORY

01/2016 – Current Luton Bennett

Recruitment Consultant

Making circa 400 calls a week to obtain new vacancies with the aim to complete the sale in a single call

Project management of bespoke recruitment campaigns

Client relationship building from a purely cold call styled scenario

Working to stringent commercial targets

Managing my own vacancies from the initial selling, vacancy briefing, interviewing of candidates, arranging client interviews, offer negotiation and finally successfully placing candidates within new business clients as well as my own built accounts

Client management and high level commercial negotiation

04/2014 – 12/2015 TMP Worldwide

Client Development Executive 06/2015 – 12/2015

Creating proposals for new and existing clients to obtain work for the delivery team

Proactively identifying new business leads and pursuing them to increase profitability

Approaching new companies in a cold calling scenario via calls or emails

Project management design and implementation for executive search projects

Market research for new projects in the pursuit of winning new business

Creating sales materials and presentations for clients

Client meetings to discuss recruitment needs

Liaising with internal departments and clients to discuss their business needs whilst proactively selling our services

Looking at existing systems in place and the ways in which they can be improved for business development

Weekly reports on key areas such as revenue from leads generated and new business opportunities won

Maintaining forecast and revenue reports

Liaised with internal account teams based in Manchester, London and Birmingham through telephone, email and office visits to ensure revenue targets were hit and to support them in their client management

Resourcing Executive 06/2015 – 12/2015

Sourcing candidates using specialist recruitment methods

Briefing calls with hiring managers to understand the needs of the role

Benchmarking sessions with hiring managers to asses identified candidates

Presenting shortlists of high preforming talent in line with the roles requirements

Utilising social media innovations to source candidates for roles

CV screening to prioritise more suitable candidates for roles

Project management of bespoke recruitment campaigns

Brief Taker & Client Liaison 03/2015 - 06/2015

Full project management of the retail account, I was in charge of 60 live roles for which I was responsible for; carrying out the briefing call, effective pipeline management of all vacancies, allocating telephone interviews to the live roles, arranging face to face interviews with hiring managers, obtaining interview outcomes, carrying out offer calls to candidates and effectively closing and talent pooling candidates upon filing the role as well as marketing and events

Confidently communicated to a variety of internal and external stakeholders by phone and email in order to build strong relationships and deliver on SLA’s

Able to identify the best candidates through excellent listening, inquisitive and rapport building skills

Maintaining relationships with key individuals of the RPO account through consistent contact via email and telephone

Able to adapt my approach to show empathy when required and manage expectations when dealing with demanding clients and candidates

Campaign Co-Ordinator 04/2014 – 03/2015

Identifying and implementing improvements in protocol on my campaign which resulted in improvements in campaign productivity

Ensuring all targets and KPI’s are met whilst continuously reporting on progress

Took over responsibility for the scheduling of all telephone interviews and ensuring 100% telephone slot booking

Taking responsibility for core areas such as the campaign proxy and ensuring all emails are responded to within agreed timescales

Dealing with customer complaints effectively to provide a high level of customer satisfaction

Liaised with RPO account head office to discuss campaign improvements

Carrying out all interviews and administration tasks within set deadlines

Assisting in any Ad-Hoc requests to support the team when needed whilst maintaining personal work performance

Trained new members of my team to carry out protocol correctly and continued to support them with any issues they may experience

06/2013 – 04/2014 Virk’s Newsagents (Part-Time during Academic Term)

12/2002 – 09/2009

Store Supervisor

07/2007 – 08/2008 The Foneshack & Internet Café

Assistant Manager

EDUCATION AND QUALIFICATIONS

2013 Nottingham Trent University

2.2 BSc Biochemistry (Honours) - 1st for my dissertation

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