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Customer Service Manager

Englewood, Colorado, United States
October 16, 2016

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Laurie Schmeichel

**** ***** ***** ***** ****** Centennial, CO 80016



A self-motivated, high-achieving management specialist with more than 20 years of accomplishment in organizational leadership at the district level. Strong knowledge of banking regulations and operations. Outstanding team motivation abilities – adept in coordinating internal and partner energies on company objectives. Able to effectively manage multiple projects simultaneously in a demanding, fast-paced environment. Exemplary moral and ethical standards.

Key Competencies

Strategic Planning Employee Motivation Employee Relations

Selective Staffing Sales/Marketing Financial Management

Team Development Operations Management Customer Retention

Professional History

US Bank, 1992 - 2016

Vice President / District Manager – Denver, CO: 2005 - 2016

Oversaw all banking operations, business development initiatives, and leadership for a district of 12 bank branches comprised of 160 tellers, bankers, managers, and assistants in the Denver Division

Hired branch managers and provided training in staffing, employee development, sales strategies, financial management, banking regulations, and customer relationship management

Conducted performance evaluations, tracked training requirements, and made recommendations for professional development to build on strengths and rectify weaknesses; administered disciplinary actions

Developed incentives for district employees and motivated associates toward achieving all personal and team goals

Identified key personnel for advancement into positions of higher responsibility and mentored new leaders to strengthen the organization; developed six new District Managers

Consistent in exceeding district goals, earning incentives, and delivering new profits to the company – achieved 110% to goal for new credit card account production, small business lines of credit by 115% to goal, and improved loan growth by 50%

In-Store District Manager – Lincoln, NE: 1999 - 2005

Managed in-store branches within supermarkets and other retail locations with responsibility to build referral relationships with commercial bankers, financial advisors, and Treasury Management Payment Solutions

Coached and motivated a team of 120 operations associates to the Top 5% District in revenue growth and fee income

In-Store Business Manager – Lincoln, NE: 1997 – 1999

Facilitated staffing, team training, employee scheduling, performance management, and business development

Audited and reconciled teller drawers and ATM balances; coordinated cash stock with the Federal Reserve

Personal Banker – Grand Junction, CO: 1994 - 1997

Opened new accounts and cross-sold customers into additional bank products such as auto loans, personal loans, mortgages, and retirement accounts

Leveraged active referral building techniques to build business and ranked in the Top 10% state-wide

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Laurie Schmeichel

6446 South Piney Creek Circle Centennial, CO 80016


Early Career History

US Bank, 1992 – 2016, Continued

Teller, 1992 - 1994

Assisted customers with daily transactions and provided first-rate customer service to ensure a positive banking experience

Advanced to management roles due to customer relationship management skills, accuracy, business building ability, and commitment to quality


Southeast Community College, Lincoln, NE

Studies in Business Administration

Professional Development

US Bank Annual Conference, 2006 - 2016

Bank Operations – Consumer Lending – Bank Regulations – Small Business Development – Leadership

Budget Administration – Expense Control – Understanding Financials

Affiliations and Board Seats

Member, Women of Denver, 2015 - Present

Financial Board Chair – Denver South SDA Church, 2012 - Present

T.E.A.M. (Targeting Everyone Around Ministries) - Denver South SDA Church, 2011 - Present

Board of Elders - Denver South SDA Church, 2011 - Present

Selected Awards

Certificate of Achievement in Leadership – US Bank, All Quarters 1999 - 2016

US Bank Pinnacle Award for Outstanding Performance in Sales Growth (D.M.), 2010 - 2016

US Bank Pinnacle Award for Outstanding Performance in Sales Growth (In-Store D.M.), 1999 - 2015

References Available Upon Request

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