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Customer Service Manager

Buffalo, New York, United States
October 16, 2016

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Clintera M. Ards

**** ********* **

WN Tonawanda NY 14120 Contact Info: 346-***-****

Career Objective:

Seeking a challenging and responsible position where my experience will show extensively in legal courts, medical collection, or aviation environment.

•Core Competencies

In depth knowledge of the working manager procedures of front office tasks, computers, medical records processing, collections, assisting with depositions and case sensitive legal documents. Knowledge of the methods and practices of handling tasks including customer service.

Education Qualifications:

•Achieved Diploma 2010 graduate

•Kashmere High School, Houston TX

•Lamar University, Beaumont TX


- The Marker Group

Duration- 06/2009-01/28/2010

Position- Legal Manager

Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation as well as invoices and medical records. Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents, drafting letters and documents, medical collecting and analyzing information, initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, court reporters, and expert witnesses. Maintains client confidence by keeping client/attorney information confidential. Beyond routine office duties I was always called on to assist in depositions, witness preparation, and research. I prepared and handled all exhibits. I also attended trials acting as an assistant to the attorney during the court proceedings. When the trial is over, I was responsible for closing out the case documents.

Air Canada Airlines


Passenger Service Agent

06/2008- 06/2009

Assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline: Examines passenger tickets to ensure that passengers have correct flight or seat, or directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules. Verifies names on passenger manifest or separates portions of passenger's ticket and stamps or marks ticket or issues boarding pass to authorize passenger to board airplane. Directs passengers to air-terminal facilities. Opens gate or allows passengers to board airplane. Assists elderly, disabled, or young passengers to board or depart from airplane, such as moving passengers in wheelchairs. May announce flight information, using public-address system. May post flight information on flight board.


Tati Harrison

Human Resources

The Marker Group


Kimberly Robertson

Head Administrator

The Marker Group

Cell 832-***-****

Lorraine Vasquez


The Marker Group


Ashley Rolls


Air Canada Airlines


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