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Customer Service Management

Location:
Nigeria
Posted:
October 16, 2016

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OJIKUTU ANNE NKEM

E-mail Address: acw2v7@r.postjobfree.com

Phone number: 080********, 080********

CAREER OBJECTIVE:

I am a resourceful, proactive and analytical individual with excellent team playing skills. I am committed to delivering excellent results and also capable of exceptional performance, even under challenging circumstances. With ample experience in legal/ Human resources and a passion for administrative and secretarial functions I would like to pursue a career with any of the high profile companies in the world. I will utilize my time management, excellent communication and negotiating skills to improve on organizational objectives and achieve Managerial goals in any corporate environment where opportunities for career development, advancement and challenges exist. I hope to attain the highest position in my career.

PERSONAL INFORMATION

Birth Date: 20 April 1974

Nationality: Nigerian

Marital status: Married

State of Origin: Imo

EDUCATIONAL BACKGROUND:

Nigeria Law school, Abuja 2000

Bachelor at Law.

Abia state university, Uturu 1993-1999

LL.B .

Senior School Certificate Exam 1992

PROFESSIONAL EXPERIENCE

Associate Secretary Aug 2012 to date

Cosmopolitan Associates Ltd. (Chattered Secretaries)

Duties:

General Company Secretarial duties,

Company Incorporation and business name registration

Corporate Advisory Services

Organizing & attending board meetings of Client Companies

Filing Compilation and Preparation of Routine Memos and Reports

Human resources consultancy.

General frontline duties to individuals & public/private companies.

Customer Service Manager May2012-July 2012

KIA Section (Germaine Auto Centre)

Duties

Define performance goals for sub-teams, monitor/evaluate the achievement of such goals on a regular basis.

Staff coordination and discipline

Draw up training plans, vacation/ casual leave and job rotation plan

Ensure customer satisfaction at all times in alliance with other line Managers

Keep and maintain customer data

Personal Assistant to the CEO Jan 2012-April 2012

Germaine Auto Centre

Lekki,

Duties

Preparing correspondence Presentations and reports on the CEO s behalf

Liaising with other staff and line Managers, Suppliers and customers

Organizing meetings

Taking action points and writing minutes

Maintaining the CEO s diary

Arranging appointments on behalf of the CEO

Implementing and maintaining procedures for the smooth running of the CEO s office

Taking, responding and monitoring messages

Conducting research

Private Legal Practice

Anne Mbonu & CO. 2009-2012

Lagos

Duties

Company Law

Property Law

Senior Deputy Manager- HR/Legal March 2005-March 2008

Iddo Group

Lagos-Nigeria.

Legal Duties:

Legal advice

liaising with the external lawyers

company secretarial functions

registration of patents

Designs & trade marks

Statutory renewals

Organizing Management and other committee meetings

Report writing

Review of agreements

Ensuring corporate compliance with legal and regulatory issues.

HR duties:

Recruitments/job placements

Performance appraisals & management

Employee relations & welfare

Design/update and implement of company Polices & procedures

Manpower/staff strength planning & update

Staff Discipline

Staff award Planning

Industrial relations (both in house &National)

Record keeping

Staff monitoring & development

Federation/Association relations with government agencies.

Other functions as directed by the Management.

Associate Lawyer Feb 2002-April 2005

Newman Legal Consultant

Abuja.

Duties:

Company/Commercial law practice

Property law

Intellectual property law

Assistant legal adviser (NYSC) 2001

Federal Ministry of transport

Central business district

Abuja.

Duties:

Drafting/vetting of contract agreements

Report writing

Data Management

Liaising with other Ministries and Parastatals

AD HOC DUTIES:

Member of the Committee that drafted the Policy guidelines for On-board ship training of the Nigerian Navy Cadets.

Career level: Senior Management

Computer skills: Microsoft Office tools, Power point, browsing the

Internet.

Memberships:

(a) Active member, Nigeria Bar Association January 2001

(b) Chattered Institute of Secretaries And Administrators In view

Workshops/Trainings

(1)Undefined/Unsecured Benefits

Yesterday, Today & Tomorrow Organized by the Chemical and Non-Metallic Products Employers’ Federation

(2)Occupational Health and Safety Management

(3)Client/Customer relationship Management

(4) The New Pensions Act 2004: Way Forward

(5)E-registration and the use of CAC on-line services for Legal Practitioners

Nigeria Employers Consultative Association (Nigeria)

The Institute of Customer Relationship Management (Nigeria)

National Pension Commission (PenCom)

Corporate Affairs Commission, Abuja, Nigeria.



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