CURRICULUM VITAE
NISHU SUKHIJA
Phone - 098********
E-mail – acw2ti@r.postjobfree.com
OBJECTIVE
My commitment is my performance and dedication towards company's growth. I would like to be an asset to the company while working with other employees and colleagues. I seek to join an organization, which will see my abilities to the fullest while providing me wide exposure, sufficient responsibility and independence. QUALIFICATION
1999 Matriculation from CBSE
2001 Intermediate from CBSE in commerce stream
2004 B.COM. (PASS) from Delhi University
2014 NPTT (Nursery Primary Teacher Training)
CERTIFICATION
2013 Passed CTET (Central Teacher Eligibility Test) 2015 Six Sigma Green Belt (from HQS)
COMPUTER SKILLS
MS-Word, MS-Word, MS-PowerPoint, MS-Excel (V-Lookup, H-Lookup, Pivot, Formulas, Conditional Formatting, Pie Chart, Graph)
Basic Knowledge of DTP (Page Maker, Corel Draw & Photo Shop) PROFESSIONAL EXPERIENCE (SUMMARY)
1.8 Years’ experience as Senior Executive (Customer Support, Operation Support & MIS Executive) at Vulcan Express Pvt. Ltd. (from Jan 2015).
2 Years’ experience as Call Center Executive at Duronto Technologies Pvt. Ltd. (Jan 2013 - Dec 2014).
1 month internship (teaching training) in Universal Public School. (Jan 2013)
3 Years’ experience as a nursery teacher in Bal Vikas Public School (2001-2004). JOB DESCRIPTION
Job Profile: Senior Executive (Customer Service) at Vulcan Express Pvt. Ltd. Key Responsibility Area:
Project 1: First Mile (Pickup Process) – Jan’15 to Oct’15
Customer & Client Support
200 Outbound Calls per day
Complaint & Escalation handling
Operation Support
Sharing pre alerts for pickup
Checking post pickup status
Data maintenance & sharing
Training conduction & content preparation
Project 2: Last Mile (Delivery Assurance Team) – Nov’15 to Oct’16
Client & Operation Support
RTO/Reattempt instructions to operation
Monitoring process & dashboard
Verifying undelivered & pendency reasons
Highlight weak areas to management
SOP Implementation
TNA to improve performance
Training conduction & content preparation
Coordination with Tech Team to enhance system
MIS – Customer & Operation Support
Hourly, daily, weekly & monthly Abandoned Report
Daily Agent Productivity Report & Calling Trend (Dialer based)
QRC productivity (CRM based)
Pre Allocation report to operation
Process related pendency, performance & productivity reports
Analysis of performance improvement
Monthly review presentations
JOB DESCRIPTION
Job Profile: Call Center Executive at Duronto Technologies Pvt. Ltd. Key Responsibility Area:
Customer Support
180 - 200 Inbound Calls per day
Complaint & Escalation handling
Vendor coordination
Ensuring deliveries
Training conduction
ACHIVEMENT
Appreciation emails received from customers (sellers) & management. STRENGTHS
Hard working, good team member, adaptability & flexibility.
Ability to take up responsibilities and deliver results within time.
Willingness to learn.
PERSONAL PROFILE
Father’s name : Mr. Jagdish Sukhija
Date of Birth : 23 September, 1983
Languages known : English & Hindi
Religion : Hindu
Marital status : Unmarried
Gender : Female
Nationality : Indian
Hobbies : Listening music
DECLARATION
I do hereby declare that the above-mentioned information is true to the best of my knowledge.
Date :
Place : Delhi Signature
(NISHU SUKHIJA)