TUHINA KHATOON
E-mail- acw2rx@r.postjobfree.com
Contact no.- 956*******/875*******
CAREER OBJECTIVE :
Career focus on hospitality and management – To achieve the finest in hospitality and managerial expertise by making everyday a learning experience.
To be a part of a growing organization where my expertise of handling Customers can be used & serve my organization through my hard work, sincerity & honesty & achieve the desired goals & expectations set by the organization.
ACADEMIC QUALIFICATIONS:
10th pass from C.B.S.E Board in 2009.
12th pass from C.B.S.E board in 2011.
Graduate from DELHI UNIVERSITY in 2015.
Pursuing M.A from IGNOU.
WORK EXPERIENCE:-
Events like promotional events, marriage events etc.
Working with BURGER KING from 17 November 2014 as a GEM (Guest Experience Manager)
Summary of Responsibilities:
Store Opening processors.
Checks handling, Cash handling.
Consistently offer professional, friendly and engaging service
Brief my team for daily activities
Follow outlet policies, procedures and service standards by current company
Follow all safety and sanitation policies when handling food and beverage
Month end Presentation on for the Sale reports, Breakage reports and future promotions.
Taking care Food and beverage internal store, maintaining of storage system as per the items and checking of expiries date FIFO (First in first out).
Preparing action plan for exceeding revenue & customer satisfaction target.
Taking care guest data for regular basis, other duties as assigned.
SKILL SET:
Making good personal relation with guest and staff.
Excellent customer service skills
Friendly, positive, energetic disposition
Commitment to delivering exceptional guest service
Motivation to learn new skills and techniques
Prepared to manage a variety of customer types, inquiries, and complaints
PERSONALDETAILS
Name : Tuhina Khatoon
Father Name : Mr. Tofazzol Haque
Gender : Female
Hobbies : Dancing and Writing
Nationality : Indian
Religion : Islam
Languages : English, Hindi & Bengali
Address : A-34, Maharani Enclave, Hastsal Village, Uttam Nagar
NEW DELHI-110059
TUHINA KHATOON