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Customer Service Manager

Location:
New Delhi, Delhi, 110059, India
Salary:
above 15k
Posted:
October 16, 2016

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Resume:

TUHINA KHATOON

E-mail- acw2rx@r.postjobfree.com

Contact no.- 956*******/875*******

CAREER OBJECTIVE :

Career focus on hospitality and management – To achieve the finest in hospitality and managerial expertise by making everyday a learning experience.

To be a part of a growing organization where my expertise of handling Customers can be used & serve my organization through my hard work, sincerity & honesty & achieve the desired goals & expectations set by the organization.

ACADEMIC QUALIFICATIONS:

10th pass from C.B.S.E Board in 2009.

12th pass from C.B.S.E board in 2011.

Graduate from DELHI UNIVERSITY in 2015.

Pursuing M.A from IGNOU.

WORK EXPERIENCE:-

Events like promotional events, marriage events etc.

Working with BURGER KING from 17 November 2014 as a GEM (Guest Experience Manager)

Summary of Responsibilities:

Store Opening processors.

Checks handling, Cash handling.

Consistently offer professional, friendly and engaging service

Brief my team for daily activities

Follow outlet policies, procedures and service standards by current company

Follow all safety and sanitation policies when handling food and beverage

Month end Presentation on for the Sale reports, Breakage reports and future promotions.

Taking care Food and beverage internal store, maintaining of storage system as per the items and checking of expiries date FIFO (First in first out).

Preparing action plan for exceeding revenue & customer satisfaction target.

Taking care guest data for regular basis, other duties as assigned.

SKILL SET:

Making good personal relation with guest and staff.

Excellent customer service skills

Friendly, positive, energetic disposition

Commitment to delivering exceptional guest service

Motivation to learn new skills and techniques

Prepared to manage a variety of customer types, inquiries, and complaints

PERSONALDETAILS

Name : Tuhina Khatoon

Father Name : Mr. Tofazzol Haque

Gender : Female

Hobbies : Dancing and Writing

Nationality : Indian

Religion : Islam

Languages : English, Hindi & Bengali

Address : A-34, Maharani Enclave, Hastsal Village, Uttam Nagar

NEW DELHI-110059

TUHINA KHATOON



Contact this candidate