Ellen Ujkic

** ********* **. *****, ** *****

Cell: 973-***-****

acw2rj@r.postjobfree.com

EXPERIENCED, EFFECTIVE AND HIGHLY DEDICATED PROFESSIONAL WITH AN OUTSTANDING RECORD IN SENIOR-LEVEL ADMINISTRATION AND SALES SUPPORT

I am seeking a new challenge in which I can leverage my proven expertise in communication and problem solving skills, building and maintaining customer relationships, organizational abilities, training Sales, New Business and Administrative Personnel.

Credentials: Series 26, Series 6, NJ Life and Health Insurance License,

Fellow Life Management Institute (FLMI), Associate, Customer Service (ACS) designations.

Professional Development includes courses in: Situational Leadership, Coaching for Sales Performance

PROFESSIONAL EXPERIENCE

PACIFIC LIFE INSURANCE COMPANY

Northeast Division Operations Manager 2004 - 2016

Responsible for all New Business, Marketing and Operations areas within the Northeast Division consisting of thirteen states.

Directly supervise New Business Supervisor, Sr. Case Designer, and Internal Wholesaler Team.

Areas of supervisory duty include hiring and training administrative personnel, (New Business Processing, Policy Services, Clerical and Marketing/Internal Wholesalers.)

Manage and oversee all activity striving to achieve or exceed production measures for the Divisional Sales Organization.

Build and maintain relationships with top tier producers and other customers.

Develop and implement new sales and marketing strategies for Pacific Life products and sales designs in conjunction with Home Office Management and Divisional VP.

Seek customer feedback across all areas of operations to ensure efficiency and effectiveness through process measurements, best practices, improvements, problem resolution, training, communication.

MONUMENTAL LIFE INSURANCE, Division of AEGON USA 1990 ? 2004

Senior Office Administrator / Supervisor

Supervise district office with 20 sales representatives. Assist District Sales Manager, 2 staff managers and 2 senior agents. Oversee / reconcile premium payments using proprietary system. Ensure applications are completed and placed in a timely manner. Generate Excel spreadsheets on sales results.

Hire, train and evaluate 3 office administrators providing sales support. Monitor administrative and clerical workflow and accuracy, providing retraining if needed. Help recruit / train sales agents.

Contribute to and support the district?s growth in sales to $3+ million annually. Office has consistently ranked #1 to #3 in sales volume companywide for the past 13 years.

Monitor the budget. Office has come in under budget for 14 of the past 15 years. Awarded annual bonuses as a result.

Instrumental in helping district?s entire sales force achieve objectives to qualify for a trip to Hawaii ? the only office in the company to ever attain such a feat (1999).

Provide customer service, skillfully handling escalated calls and resolving problems.

Developed a number of forms and letters now used throughout the company.

Assisted sales personnel to retain business by making calls to policyholders in arrears.

WASHINGTON NATIONAL INSURANCE 1982 ? 1990

Office Administrator / Cashier

Advanced to high level of responsibility to supervise district office and 3 support staff for company selling life and health insurance and annuities.

? Oversaw all deposits of premium collections. Maintained ledger and performed reconciliations. Reviewed insurance applications. Assessed and settled life and health claim payments.

Consistently receive excellent performance reviews and annual bonuses.

Excellent references available upon request.

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