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Customer Service Manager

Cordova, Tennessee, United States
October 16, 2016

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Jennifer Cooper

Accounting Manager - Fleet Equipment Leasing

Cordova, TN - 901-***-****

My objective is to utilize my bookkeeping, management, and customer service skills in successfully becoming a full time employee with your company. I feel that both my work experience and education will make me an excellent asset.


Accounting Manager

Fleet Equipment Leasing - September 2013 to May 2014 Responsible for entering and maintaining inventory (trailers)

Responsible for month end and yearly closeout for Fleet Leasing, including running monthly reports such as Income Statement, Balance Sheet, Trial Balance, and Open Item Detail (AR Aging Report)

Responsible for maintaining Accounts Receivables, entering in customer payments and collecting on past due accounts

Responsible for maintaining Accounts Payables, entering in all vendor invoices and intercompany invoices, coding them correctly, maintaining accounts, and paying on a timely basis with discretion. Also responsible for posting notes payables for all loan documents entered in monthly

Responsible for coding correctly and maintaining funded loans transfers, bank wires (incoming and outgoing), and loan documents.

Responsible for bank reconciliation, credit card reconciliation and payment, and forensic accounting procedures when necessary to help with forecasting

Responsible for payroll, coding correctly taxes, auto allowances, bonuses, etc. in the accounting software

Responsible for setting up and maintaining new vendor and customer accounts even General Ledger codes when necessary

Responsible for timely processing and payment of Payroll Tax Returns, Federal Excise Tax Returns, Sales Tax Returns, and Real Estate and Personal Property Bills Office Manager /Bookkeeper

Memphis Increte, Inc - February 2013 to September 2013 Bookkeeper

Responsible for AP, AR, bank reconciliation, month end close out, and month end reports.

Responsible for the timely filing and payment of all appropriate business taxes such as FUTA, SUTA, MS Withholding, ARK Withholding, Sales Use Tax, Business Tax, and Corporate Annual Tax.

Responsible for implementing job costing in setting up new jobs for clients, and allocating them with appropriate job numbers and cost categories.

Responsible for processing payroll and payroll taxes for 10+ employees on a weekly basis including the owner and allocating the hours to the correct jobs.

Responsible for invoicing clients either by simple payroll or through AIA G702 and G703 applications. Human Resources

Maintained personnel files, placing ads for open positions, setting up drug screens for employees when needed.

Responsible for maintaining insurance files that includes medical, auto, equipment, and worker's comp.

Responsible for completing and submitting all paperwork and documentation necessary when filing a worker's compensation claim.

Office Manager

Responsible for answering phones, making follow up calls to vendors and clients.

Responsible for drafting and editing job proposals, sorting emails, and maintaining job bids.

Responsible for interpreting and printing blueprint drawings with AUTOCAD.

Responsible for maintaining and understanding contracts, keeping up to date Certificates of Insurance and other pertinent information in client files.

Also responsible for ordering job material from time to time for construction projects. July 2006 to April 2011 (Full Time)

Accounting Manager (Remote Part Time)

Gibson Family Trucking - May 2011 to September 2013 Responsible for establishing and maintaining relationships with brokers for dedicated accounts

Prepared routine letters, memorandums, agendas, forms

Responsible for establishing and maintaining official and legal documents and records in appropriate files

Responsible for recording and maintaining BOL's for all driver loads

Maintained owner's email, daily mail and bills, and voice mail correspondence

Responsible for daily bookkeeping using QuickBooks Pro including making bank deposits, sending out invoices on time, paying bills and insurance required for drivers, processing employee payroll (15+ employees)weekly, biweekly along with appropriate payroll taxes, AP, AR, yearly and monthly financial statements preparation and forecast, and bank reconciliation

Responsible for entering in all received invoices and making sure bills are paid in a timely manner (3-way matching)

Responsible for weekly AP and AR reports, month end and year end closing

Responsible for filing and paying appropriate business taxes (940, 941, business tax, sales use tax, etc.)

Assisted with developing and implementing marketing plans

Responsible for maintaining mileage log books, fuel surcharges and taxes, and toll booth receipts E-Sales and Reservations (WFH Customer Service)

U-Haul - May 2010 to September 2011

Customer service, truck scheduling, and inbound sales. Office Manager

Kirby Counseling Center - December 1999 to June 2006 Responsible for maintaining and updating all patient records and accounts and keeping up with the payment status on these accounts

Filed insurance claims and followed up on payment inquiries with insurance agencies when deemed necessary

Utilized QuickBooks software for bookkeeping transactions such as general ledger, making deposits and paying bills

Responsible for resolving complaints and/or issues with doctors, insurance companies, patients, and vendors

Responsible for medical billing and collection on patient accounts

Took care of business errands on a daily basis which included getting office supplies, making bank deposits, administering and scoring psychological assessments to persons applying for positions such as firemen, policemen, and sanitation workers

Responsible for medical transcription, typing correspondence letters and reports, filing and faxing confidential documents pertaining to patient causes

Responsible for scheduling appointments and patient follow up Greeted guests at front desk

Checked voice mail, answered phones, and returned calls for therapists when necessary Temp Service

Office Network - 1998 to 1999

Executive Administrative Assistant

Provided service to major companies such as Sofamor Danek as administrative assistant

Assisted vice presidents with creating and maintaining spreadsheets (expense reports), legal documents, internet research projects, business correspondence, and presentations

Responsible for drafting, publishing, and maintaining company policies and procedures manual

Responsible for planning corporate outings

Answered phones, screened telephone calls, checked voice mail Cooperative Marketing Concepts

- 1996 to 1998

Customer Service Reps

Performed both customer service and telemarketing duties for a reputable mortgage lender

Ensured that customer requirements were resolved in accordance with service level agreements and performance metrics

Performed proactive calls to accounts to review service performance, develop and/or recommend service resolution plans and potential opportunities

Built relationships through exceptional problem solving skills and consistent follow through Educated customers and prospective customers on service

Lead problem resolution by effectively communicating with peers and management

Demonstrated excellent communication and persuasion skills EDUCATION

Bachelor's in Business Management

Strayer University

2007 to 2010



November 2015 to November 2016

QuickBooks ProAdvisor


February 2016 to February 2017

Xero Online Bookkeeper Certificate


December 2015 to December 2016

FreshBooks Online Bookkeeper Certificate

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