Resume

Sign in

Team Leader, Administrative Assistant, Effective Communicator.

Location:
Coquitlam, British Columbia, Canada
Posted:
October 16, 2016

Contact this candidate

Lilian

A.

Moses

***- ***

Delestre

Avenue

Coquitlam

BC,

V3K

0A9

(778) ***- ****

Email:

acw2pu@r.postjobfree.com

HIGHLIGHTS

• Post- Graduate

Certificate

from

Fanshawe

College,

Ontario

with

a

focus

on

Public Relations,

Communications

and

Marketing

Management.

• Goal

Oriented,

strong

work

ethic

and

result

driven

professional

with

a

commitment

to offer

the

best

client

services

• Key

strengths

Ability

to

build

relationships

and

communicate

with

clients.

Able

to

work under

pressure

and

manage

high

volumes

of

priorities

and

deadlines;

• Fully

proficient in

Microsoft

Office

applications

with

an

aptitude for

easily learning

new programs

and

technology

• Experience

with

working in a Canadian and

Nigerian office environment in a professional, diplomatic

and

tactful

manner

• Eligible

to

legally

work

in

Canada Educational

Experience

Post

Graduate

Certificate September

2014 Fanshawe

College,

Ontario

Marketing

Management

Post

Graduate

Certificate September

2013 Fanshawe

College,

Ontario

Public

Relations

and

Communication

Bachelors

of

Arts,

International

Studies

and

Diplomacy September

2007 Benson

Idahosa

University,

Nigeria

Professional

Experience

Team

Leader,

Reitmans

Ltd. August- September

2016

(Currently Employed)

• Provides

efficient

service

to

customers

in

a

professional

and

friendly

manner

• Offers

coaching

feedback

to

Fashion

Associates

to

ensure

customer

service

standards and

daily

business

goals

are

met

• Recommends

and

assists

shoppers

in

identifying

desired

fashion

merchandise,

resulting to

growth

of

sales

• Reviews

and

frequently

updates

customer

profiles

and

requests

on

merchandise purchased

to

ensure

continued

business

• Handles

management

programs

including

reports

accounting

for

trends,

customer needs

and

interests

• Establishes

and

maintains

business

relationships

with

current

and

prospective customers

in

professional

manner

• Demonstrates

strong

interpersonal

skills

by

communicating

regularly

with

store

and district

managers

on

all

matters

of

business

concern

• Acts

as

a

liaison

between

customers

and

Reitmans,

improving

customer

loyalty

and continued

business

2

Easyline

Specialist/Financial

Specialist

Representative February- May,

2016 TD

Canada

Trust,

London

Ontario

• Provided

exceptional

customer

service

to

clients

and

identified

sales

and

opportunities for

retainment

and

growth

• Proactively

communicated

with

clients

to

identify

potential

needs

and

schedule appointments

with

Product

Managers

to

further

discuss

clients

opportunities

• Advised

and

offered

full

range

of

products

that

will

benefit

customers

and

clients

of

TD Canada

Trust

• Enhanced

customer

experience

by

providing

quality

service

at

every

interaction

and ensuring

customer

concerns

are

handled

appropriately

• Demonstrated

the

benefits

and

assisted

clients

in

using

all

channels

such

as

Bank Machines,

Telephone

Banking,

Mobile

and

Online

Banking

• Introduced

clients

to

TD

Canada

Trust's

best

online

and

mobile

banking

technology

(ATM,

Online

and

Mobile

"apps"

Administrative

Assistant- Intern

September

2014- September

2015 International

Centre,

Fanshawe

College,

Ontario

• Coordinated

and

monitored

the

registration

of

students

and

campus

orientation

of new

students

• Demonstrated

strong

interpersonal

skills

by

communicating

regularly

with departmental

supervisors

on

international

students

issues;

• Responsible for handling and maintaining record keeping, appointment and scheduling control

and

general

office

management

• Worked closely

with

departmental supervisors

manager to

ensure

a smooth

and

efficient office

environment

• Managed and developed a list of appointment that gives each student’s name, time

of

appointment

and

reason

for

visit

to

maintain

efficient

flow

in

the

office

• Utilized Outlook to set up meetings and reminders for staff, organized calendars of departmental

supervisors

• Recruited

and Managed volunteers for their set roles in events organized by the International

Centre.

Mentored

and

Coordinated

swag

to

engage

them

prior

and

during

the event

• Liaised

with

administrative

support

officers in

other

departments in the

college to

answer enquiries

and

facilitate

communication

• Maintained

and

purchased

office

supply

orders

as

requested

by

staff

and

support

workers Administrative

Assistant/

Coordinator

November

2011-

August

2013 Ministry

of

Finance:

Office

of

the

Accountant

General.

Nigeria

• Organized and maintained office schedule daily by sending and receiving packages, conference

registrations

on

behalf

of

the

Accountant

General

• Handled and managed conference registrations for all interns, contract staff and the Accountant

General

• Reviewed

and

updated

the

Visitors

Book

by

documenting

visitations

and

reasons

for

said visitations

• Transcribed

and

recorded

minutes

of

meetings

and

distributed

to

Development

Officers

in a

timely

manner

Lilian

A.

Moses

908- 555

Delestre

Avenue Coquitlam

BC,

V3K

0A9

(778) ***- ****

Email:

acw2pu@r.postjobfree.com

• Maintained updated records and information regarding banks and other financial institutions

in

joint

venture

with

the

Ministry

of

Finance

• Utilized Outlook to set up meetings and reminders and organize calendars of the Accountant

General

and

Development

Officers

• Evaluated

cost

for

the

administrative

unit

such as supplies, equipment and personnel. Prepared

budgets

and

estimates

for

equipment

inventory

• Provided secretarial and clerical support to the Accountant General, establish priorities and

acknowledge

correspondences

on

his

behalf Volunteer

Experience

Volunteer

Coordinator/Team

Leader February

2012- March

2013 Our

Lady

of

Hope,

Nigeria

• Partnered

with

60

members

of

the

charity

to

actively

reach

an

audience

of

1,500

people

for our

yearly

events

• Achieved

a

90%

success

rate

as

a

team

leader

by

establishing

workshops

and

seminars

for volunteers,

partners

and

stakeholders

during

the

Our

Lady

of

Hope

Conference

in September,

2012

• Successfully

recruited

and

managed

50

volunteers

independently

while

demonstrating accountability

by

resolving

issues

professionally



Contact this candidate