Customer Service Microsoft Office
Resume:
Maria L. Flumerfelt
****-*** ********** ****** **, Calgary Ab T2Z 5B6
acw2mq@r.postjobfree.com
OBJECTIVE
To obtain a full-time position as a Junior Marketing Representative within your organization where I can utilize my excellent interpersonal skills and ambition to achieve the common goals of the organization.
SKILLS PERTINENT TO THE JOB
Completed Bachelor of Business Administration in International Business
Developed a simulated marketing and brand management plan
Exceptional interpersonal and relationship building skills with the ability to provide a high standard of customer service
Worked independently to prioritize and manage overlapping priorities
Experience mediating between various interest groups and handling concerns
Excellent written and verbal skills developed throughout university
Proficient using various Microsoft Office software
Strong organizational, leadership, planning and problem solving skills
Works well individually and in a team setting
Professional, enthusiastic, ambitious, motivated individual
WORK EXPERIENCE
Royal Inland Hospital Foundation Kamloops BC, November 2013- February 2014
Marketing and Communications Assistant
Assisted in the organization of large fundraisers using both verbal and written communication mediums
Arranged product donation and booked venues for multiple fundraising initiatives
Introduced to using donor management systems
Contributed ideas towards generating successful sponsorship and solicitation strategies
Managed social media and marketing outlets
Developed digital marketing materials for social media and TV monitors
Acted as a liaison for the RIHF to aid and oversee annual events and warranted the positive integrity of the foundation brand
Mr. Mikes Steakhouse Casual Kamloops BC, May 2013- Current
Closing Server
Provided a high standard of customer service for all guests
Practiced problem solving and conflict resolution to ensure maximum customer satisfaction
Strong ability to prioritize overlapping priorities
Practiced receiving payments and handling cash
Strong work ethic with the ability to work independently and within a team setting
Sacred Grounds Kamloops BC, September 2011- Current
Barista
Built and maintained relationships with patients and members of the community
Practiced multi tasking skills to prepare and serve specialty coffees while providing guests with a high level of customer service
Worked independently and efficiently to stock drink fridges and supplies, rotated food stock to ensure freshness and prevent waste
Maintained a clean, presentable and enjoyable social environment for customers and co workers
EDUCATION AND TRAINING
Bachelor Of Business Administration in International Business 2014
Thompson Rivers University
Tourism Management Diploma 2012
Thompson Rivers University
Responsible Service of Alcohol 2010
TAFE, Jindabyne NSW Australia
Bartending Certification 2009
Fine Arts Bartending, Kelowna BC
Serving it Right 2009
Dogwood Certificate 2006
Chatelech Secondary, Sechelt BC
Food Safe Level 1 2006
Samaritan Training, Sechelt BC
VOLUNTEER EXPERIENCE
Royal Inland Hospital Foundation Kamloops BC, June 2013- Current
Special Events Volunteer
REFERENCES
Royal Inland Hospital Foundation, Senior Development Officer
Nicole Carpenter
acw2mq@r.postjobfree.com
Mr. Mikes Steakhouse Casual, General Manager
Austin Rysen
acw2mq@r.postjobfree.com
Caffe Motivo, Owner
Jesse Harding
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