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Customer Service Manager

Fort Lee, New Jersey, United States
October 15, 2016

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Cliffside Park, NJ


Executive Leadership – Customer Service Manager (CSM) with a track record of long

–term relationships. Efficient Multitasker

of recruitment, placement and CSM functions.

Thorough familiarity with all aspects of CSM process, having worked up from entry level

to managerial positions. Effective strategic planner and creative problem solver. Persuasive


Managerial Skills Highly

experienced hands on manager in recruiting and staff development. Organized, motivated,

and ability to work well with diverse staff. Promotes

and maintains team morale with consistent upbeat attitude and firm but fair informal style,

resulting in increased productivity.

Customer Service Management Ability

to build relationships with both clients and

candidates. Emphasizing client satisfaction while cultivating and maintaining client loyalty.

Communication Outstanding

communication skills, both written and oral. Excels at

expressing thoughts clearly and succinctly. Good listener with excellent people skills.

Achievements and Results

Managing and supervising growth of company’s business transactions with clients.

Oversaw recruitment for both temporary and permanent placements.

Managed conflict resolution between clients and potential hires.

Managed payroll on a weekly basis as well as helping to determine profit margins of placements.

Professional Background

JCC on the Palisades – 2013 to present

Concierge front desk, troubleshooting

information for members, completed registration

forms for all facets of the company ie: nursery schools, day camp, John Thurnauer School of

Music, drama school, professional performances, answered all telephones, collaborated with

administrative departments, ran the control desk of athletics health and recreation department.

Freelance Work in Medical and Sales Customer Service– 2010 to 2013

Worked as a Medical receptionist and trouble shooter for resolution conflicts in the following areas. Orthopedists, Rehabilitation Medicine, ENT, and Pediatric Medicine

Encore Studios Inc. Customer Service Rep 2003 to 2010

Customer Service Manager: Processed invitation orders for vendors

Pyramid Personnel (formerly Staff Service USA, Inc.) 1995

to 2003

Company is an employment agency specializing in temporary and permanent executive

level administrative assistants in the legal pharmaceutical and medical industries.

Sloan Personnel (formerly Pro Temps,

Inc.) – 1981 to 1995

Manager of Temp Operations/Customer Service


University of Maryland, major in Communications & Psychology

References Provided upon request

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