AUDREY ROSEN
Cliffside Park, NJ
acw2lr@r.postjobfree.com
Executive Leadership – Customer Service Manager (CSM) with a track record of long
–term relationships. Efficient Multitasker
of recruitment, placement and CSM functions.
Thorough familiarity with all aspects of CSM process, having worked up from entry level
to managerial positions. Effective strategic planner and creative problem solver. Persuasive
negotiator.
Managerial Skills Highly
experienced hands on manager in recruiting and staff development. Organized, motivated,
and ability to work well with diverse staff. Promotes
and maintains team morale with consistent upbeat attitude and firm but fair informal style,
resulting in increased productivity.
Customer Service Management Ability
to build relationships with both clients and
candidates. Emphasizing client satisfaction while cultivating and maintaining client loyalty.
Communication Outstanding
communication skills, both written and oral. Excels at
expressing thoughts clearly and succinctly. Good listener with excellent people skills.
Achievements and Results
Managing and supervising growth of company’s business transactions with clients.
Oversaw recruitment for both temporary and permanent placements.
Managed conflict resolution between clients and potential hires.
Managed payroll on a weekly basis as well as helping to determine profit margins of placements.
Professional Background
JCC on the Palisades – 2013 to present
Concierge front desk, troubleshooting
information for members, completed registration
forms for all facets of the company ie: nursery schools, day camp, John Thurnauer School of
Music, drama school, professional performances, answered all telephones, collaborated with
administrative departments, ran the control desk of athletics health and recreation department.
Freelance Work in Medical and Sales Customer Service– 2010 to 2013
Worked as a Medical receptionist and trouble shooter for resolution conflicts in the following areas. Orthopedists, Rehabilitation Medicine, ENT, and Pediatric Medicine
Encore Studios Inc. Customer Service Rep 2003 to 2010
Customer Service Manager: Processed invitation orders for vendors
Pyramid Personnel (formerly Staff Service USA, Inc.) 1995
to 2003
Company is an employment agency specializing in temporary and permanent executive
level administrative assistants in the legal pharmaceutical and medical industries.
Sloan Personnel (formerly Pro Temps,
Inc.) – 1981 to 1995
Manager of Temp Operations/Customer Service
Education
University of Maryland, major in Communications & Psychology
References Provided upon request