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Technical Writer Project

Swampscott, Massachusetts, United States
40-45.00 hour
October 15, 2016

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Professional Experience

Gillette – Proctor & Gamble South Boston, MA

August 2013 – June 2016

Technical Writer (Contract)

Presented and promoted scope and design for all MACH3 and FUSION documentation.

Self-managed the authorship and shepherding of all documentation ensuring best practices for training entry-level and Subject Matter Expert (SME) technicians how to operate Ferromatik, Hekuma, and Sumitomo Demag 260-ton, injection-molding machines from end to end.

Wrote and edited all One Point Lessons (OPLs); Safety, Information, Materials, People Tools, Where, When (SIMPTWWs); Job Aids (JAs) for Male Molding division.

Responsible for illustrations and photographs to enhance written documentation.

Responsible for creating taxonomies and nomenclatures for both FUSION and MACH3 documentation on SharePoint and then on BOX; distributed documentation using the South Boston Gillette / P&G SharePoint site and then migrating 1K+ documents to BOX; used workflows to garner approvals from SMEs and middle management.

Implemented permissions and encryptions to eliminate misuse of documentation post approval and publishing content to corporate P&G sites; established file-naming nomenclature and storage topography for faster identification and effective search results.

Maloney Properties Newton, MA

July 2013 – August 2013

Technical Writer (Contract)

Wrote and edited MPI IT Ops Manual (260 pages) - the handbook for all IT personnel: intended to educate employees on MPI policy, critical HUD and additional federal agency regulations regarding safe-handling and storage of corporate as well as tenant financial and personal information.

Raytheon Corporation Integrated Defense Systems Tewksbury, MA

January 2013 – March 2013

Technical Writer (Contract) and Management System Analyst

Analyzed and proposed a best RMS/CMS solution for the SAP (IT) Competency Center to migrate 3000+ functional and technical specifications – as an interim solution – until a corporate EMS was in place; created a taxonomy for the advocated tool; analyzed current Raytheon specifications; proposed best practices for consolidating and streamlining functional and technical specification content; designed a template, introduced nomenclature for the overall organization of APEX content.

Harvard University Cambridge, MA

August 2012 – October 2012

Technical Writer (Contract)

Architected, wrote, edited, and distributed the StarRez User Guide for Harvard College Administrators and Power Users. StarRez is a relational-database software that enables colleges and universities a single-source computing solution for billing, housing, and scheduling, as well as a web-portal presence (which includes interactive student-facing questionnaires and forms to expedite issues such as housing assignments, and tools that let administrators capture data for analytic reporting).

Interfaced with HUIT SMEs, Director of Residential Ops, and Manager of Housing to author the finalized 283-page guide.

Boston Scientific Corporation Natick, MA

August 2011 – December 2011

Technical Writer (Contract)

Wrote, edited, and distributed Global Work Instruction eCAPA Analytics Advanced Viewer, a work instruction for internal, middle- and upper-management; wrote and edited SOP documents: Quality Management Review Metrics List and Global SOP Quality Management Review.

Interfaced with IS members, SMEs, and management of teams to ensure technical accuracy; remained current with product revisions; applied corporate style and usage conventions with direct and clear language targeted for the Advanced Viewer audience while, maintaining FDA compliance standards.

Haemonetics Corporation Braintree, MA

October 2009 – December 2010

Translations Project Manager and Technical Writer & Editor (Contract)

Managed the translation of approved/finalized US and international English content into 26 languages. Content included technical user manuals, test and errata notes, software strings and other GUI components, marketing collateral, product announcements, critical US and European (regulatory update) information, and product labeling. Effectively managed and coordinated up to 29+ ongoing projects, simultaneously. All tasks/milestones were specifically for Marketing /Documentation, but also dovetailed content within the extended teams’ milestones (Development/R&D, translations, field testing); tracked and executed via MS Project – throughout each project’s life span.

Liaised between divergent groups/point persons: within Haemonetics, R&D team leads, marketing directors, senior managers, content authors, in-country reviewers, DTP personnel, document control administrators, and accounts payable teams; external translation vendor project managers, linguists, a senior vice president, directors, finance managers, and senior account managers for Haemonetics’ corporate accounts - to ensure best practices and successful processes.

Made introductions and conducted meetings including when differences surfaced; helped in-country reviewers and the vendor’s linguists resolve disagreements when translations or requested changes were deemed stylistic (namely, preferential) vs. technical or regulatory. Understood both sides of any issue in order to foster resolutions quickly and cleanly.

Garnered best quotes-for-work from translation vendors; handled POs from team leads; ensured project scope, content, price, and TAT accuracy/competency remained on target throughout projects.

Ensured source IE content (before leaving Haemonetics) and its target translation (upon delivery from translation vendors) was complete. Fixed errors with tools used to create content to eliminate added time/cost; ensured the Translation Memory was up-to-date and shared amongst vendors - keeping all personnel abreast of critical changes for current and future translations.

Wrote, edited, and distributed medical device and software documentation updates as well as FDA and CE international requirement updates; channeled all English changes to localization teams; edited and distributed internal SOP documentation. Imported source content (from varied non-FrameMaker authoring tools); incorporated content into new, corporate FrameMaker master sheets, for a consistent look-and-feel. Uploaded documents for Label Review into Agile (document archival system) and shepherded them through the approval process, first in MS Project and then (after migrating the data to SharePoint) via SharePoint.

High Street Partners Boston, MA

March 2009

Technical Writer (Contract)

Designed, wrote, edited, and managed a pre-released, alpha/beta user guide – targeted for executives and middle-managers who lead the implementation of off-shore satellite sites with software that remained constantly in flux, changing dramatically within the project’s three-week time table. The user guide described how the internet-portal software stores, manages, tracks, and analyzes information for companies with multiple, global sites.

Created the guide’s master template, which provided friendly, easy-to-locate and understand information, screen captures with effective callouts that helped amplify understanding, as well as cross-references and Table of Contents with hyperlinked page references.

Applied Micro (AMCC) Andover, MA

February 1999 – February 2009

Principal Technical Publications Coordinator I to V

Managed, organized, edited, and assembled high-bandwidth, silicon-chip device content for multiple projects, throughout the device/product lifecycle. Content included web-based and hard-copy documentation for a satellite design center of a multiple-site corporation. Content was written by front-end, back-end, design, and marketing engineers (from North America, Europe, and Asia). Developed a process to distribute content and master sheets/templates, for a consistent and more effective look-and-feel; created intranet and extranet web content.

Customized and distributed content in separate document types (customized for external customers and internal engineering teams). Content included datasheets, application notes, user notes, product briefs (all using a complex structure of conditions and variables to produce multiple documents from a single source). Wrote and edited HTML product summary pages, white papers, and FAQs. Developed and implemented a style guide and applied it to all documents.

Managed, edited, and distributed corporate price lists, strategic roadmaps, and other highly-sensitive materials for executives and middle management - corporate wide - by creating and utilizing sophisticated security matrixes. Managed, edited, and distributed materials, and updated customer, sales, and marketing logistics as well as related data on SAP for sales and distributors.

Managed, wrote, edited, and distributed internal newsletters for field personnel.

Member of the Extranet Steering Committee chartered to improve the navigation and retrieval strategies for the company’s intranet and extranet sites - vital communication links for distributing secure product information to customers and internal personnel.

Helped expedite resolution of user interface issues by creating plans and facilitating agreement between members.

Defined, utilized, tested, and administered the security matrix system for users of MyAMCC and MyAMCC SharePoint sites.

Member of the formatting sub task force asked to improve consistent web and print content across company locations with unified corporate master sheets.

Managed by Engineering Marketing team to distribute site content.

Ensured ISO 2001 requirements were adhered to - supporting the company’s strategic initiatives for ISO compliance.

Administered BugTracker for design, back-end, and marketing engineers, ensuring servers and databases were operating effectively.

Award: Outstanding Demonstration of Predictability, runner up (measuring on-time and accurate work in a predictable manner).

Lotus Development Cambridge, MA

June 1983 – September 1998

Copy Editor to Principal Technical Writer and Editor

Project managed print and online Help documentation for business software. Ensured consistent content and timely delivery of materials from a team of writers and editors to meet product documentation milestones.

Wrote and edited getting started manuals, how to books, system administrators and network installation guides, Acrobat online manuals, technical notes, readme files, and bubble Help for Personal Information Managers (PIMs), Personal Digital Assistants (PDAs), spreadsheet, authoring, graphics, and suite software packages.

Edited software user interface that included splash screens, setup windows, menus, dialog boxes, and error messages. Ensured technical accuracy through complete understanding of software products. Co-authored questionnaires for usability testing lab. Incorporated feedback collected from beta-site testers and customers; helped organize the actual testing by end users in the usability lab.

Reduced the cost of producing product documentation for 6 Lotus products by $1,647,213 through streamlining internal processes, consolidating writing and editing tasks, and reducing the number of deliverables with creative rewriting.

Principal member of task forces and committees to standardize Lotus style guides and to ensure that all corporate materials exemplify the Lotus brand.

Awards: STC Excellent Award (Boston Chapter); the STC Merit Award (International): Lotus 1-2-3 for Windows User Guide1.0; Large Systems Development Group (LSDG) Recognition Award for service at Lotus Development Corporation; STC Merit Award: Lotus Headstart User Guide; STC Honorary Award: Lotus Jazz Primer and Handbook for Macintosh.

Advanced or Expert Technical Skills

Adobe Creative Suite







Paint Shop Pro





Lotus 1-2-3

Lotus Notes

Lotus Organizer

FileMaker Pro

MS Word

MS Outlook

MS PowerPoint

MS Excel

MS Live Meeting

MS Project

MS SharePoint







HSP Overseas Connect

RoboScreen Capture




Facebook, Linkedin



B. A. in English; University of New Hampshire, Durham, N. H.

Additional coursework Advanced and Expert Editing at Expert Editing via STC; Advanced and Expert FrameMaker at FrameWork Consulting; Printing and Publishing at Rochester Institute of Technology.

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