Joseph Alexander Dueñas
** ********* ***. **** ****, CA 94015 Phone: 415-***-**** E-mail: acw2l9@r.postjobfree.com
Objective:
Attain a management position in the security curriculum to continue the implementation and evolution of security programs that protect the people, information, and assets of a Fortune 500 organization.
Experience:
Whelan Security, (Uber) 03/16- Present
GSOC Operator
• Overseeing the monitoring of CCTV cameras and Access Control to ensure the safety and security of Uber buildings world wide and their employees.
• Implementation and creation of the Incident Management Data base where all daily activity and incidents could be easily tracked and recorded.
• Amended and edited existing Whelan Security SOP’s to tailor to the needs of the client’s organization.
• Answering phones and routing incoming calls to the desired location, taking messages, as well as operating the radio and use of multi-channel communications.
• Assist with reviewing camera footage for both internal and external investigations and composing detailed reports that summarize the incident.
• Overseeing and tracking SLAs to ensure quality customer service is reached and client expectations are met.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems.
• Assist in the training and supervision of newly hired GSOC Operators during their training period.
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures.
GuardsMark LLC, (FedEx) 11/15 – 03/16
Security Guard
• Patrolling and monitoring buildings on foot and mobile patrol to ensure the safety and security of the company, its assets and employees are met.
• Monitor CCTV cameras and surveillance to ensure that certain areas of the building are clear and secure.
• Assist with investigating events or incidents with the use of CCTV footage and employee testimony.
• Logging required information into an internal database for reports including an overview of the events that happened throughout the day.
• Assists with training of newly hired security personnel.
Security Industry Specialists, Inc. (Apple, Inc.) 06/15- 11/15
Logistic Specialist
• Create and implement the import and export database where Apple Prototype Products can be recorded for secure inventory purposes.
• Maintain the solid and safe condition of the Secure Ship Operations Room.
• Promptly attend to on-site requests from SIS Executive and Leadership teams as well as requests from the Clients Global Security team.
• Manage SIS, Inc. vehicle program by coordinating and scheduling all routine and major SIS vehicle maintenance and repairs with proper approval.
• Purchase and track office supplies necessary for successful completion of operations with the approval of the Apple Global Security Operations Manager.
• Create, document, and maintain Monthly Reports submitted to Apple Global Security.
• Oversees management of Security Lost and Found storage area and processes.
Allied Barton/ GuardsMark (Genentech, Inc.) 02/10 – 06/15
Security Guard
• Managing and Supervising of the Bike Patrol Program and its 10 officers.
• Monitoring CCTV cameras and Access Control to ensure the safety and security of the company its assets and employees are meet.
• Patrolling and monitoring buildings via foot, mobile and bicycle patrol to provide a safe and secure campus and work place.
• Assisted investigations on events or incidents with the use of CCTV footage and logging data base information required for reports and everyday tasks.
• Provided physical site security support for onsite & offsite events.
• Secured locations of offsite events to ensure privacy and to protect proprietary company assets.
• Manage and coordinate the maintenance of the Bikes for the Bike Patrol Program.
• Provided EC Members and respective parties with transportation to and from their destination of choice as well as routine residential house checks for our EC Members.
• Assist and perform lobby duties as well as call center support by screening and answering all incoming calls.
• Assist with training of new personnel hired for both standard security officers and bike patrol officers.
Wells Fargo Bank, N.A. 08/07- 11/09
Personal Banker and Assistant Manager
• Conducted daily conference calls with the District Manager to report daily numbers and product sales.
• Assisting with the supervision and training of all new hired personnel.
• Opening accounts for new and existing customers.
• Managing and controlling the cash box.
• Overseeing the daily balance of the vault.
Foot Locker Inc. 11/03- 07/07
Assistant Manager
• Operated a $4.6M annual revenue Foot Locker Store.
• Leading the district in sales each quarter for 3 years.
• Opening, closing store and ensuring the proper maintenance of all store paper work was completed and filed.
• Conducted interviews for potential new hire personnel.
• Trained and supervised newly hired personnel.
Education:
San Francisco State University
Fall 2002- Spring 2008
Degree in Bachelor of Arts, Criminal Justice
Sacred Heart Cathedral Preparatory
Fall 1998-Spring 2002
Language Proficiency: English (Native) & Spanish (Native)
Computer Skills: PC & Mac proficient, Microsoft: Excel, PowerPoint & Word, Basic web design.
Training:
CPR/First Aid Certified
San Francisco Police Department Bike Patrol Certified
First Alert Team (FAT) Certified
Confined Space Certified
References:
Available upon Request