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Customer Service Management

South Windsor, Connecticut, United States
October 15, 2016

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Tina McCarter

P.O. Box ***

Vernon, CT. 06066

Cell: 860-***-****

OBJECTIVE: I take pride in affording a smooth transition amongst business units in which I proficiently manage a very conplex yet flexible workflow. My dedication,

work ethic and accountability to my work proves proficient in every area of my performance, as it comes with a vision that I am here is provide a service and do so to

the best of my ability. This allows me to be versatile in a constantly changing environment.


High Chase LLC. CT 4/1/2014 - 02/25/2015

Medical Technition - House Keeper

⦁ Distribute Medication to residents on a timely scheduled on all shifts

⦁ Watch and care for residents all shifts

⦁ Cook Meals for the resisents all shifts

⦁ Clean when needed on all shifts

Aetna Hartford, CT 6/1/1999 - 10/30/2012

Administration Assistance - Technical Lead

Personal Assistant to Data Center Direct Report / Multiple Managers

Enterprise Change Support - Audit, Problem Caused by Change, Process and Procedures

Enterprise Change Management - Environment Management

Enterprise Change Management - Process and Procedures

Enterprise Change Management - Training peers and customers

⦁ Completed a variety of executive administrative support duties, often of a confidential nature, including researching information and data, maintaining department records and filing system and developing and producing reports and presentations

⦁ Schedules appointments and conference calls with other executives based around the globe and meticulously maintains calendar via outlook

⦁ Plans and coordinates meetings, appointments, conferences and events globally taking into consideration all logistical arrangements

⦁ Books both domestic and international travel and creates travel itineraries for each trip

⦁ Manages expenses and procurement through financial systems

⦁ Coordinates projects and processes to ensure deliverables and deadlines are met

⦁ Edits and compiles PowerPoint presentations and/or communications, prepare complex excel statistical reports

⦁ Maintains confidence and protects operations by exhibiting appropriate discretion to keep information confidential

⦁ Produces letters, reports, memoranda, forms, schedules, etc.., utilizing various PC-based software packages or other typing equipment, composing items from general outlines or own initiative

⦁ Opens and screens mail and respond to correspondence and inquires on behalf of executive; receive and screen telephone calls and visitors, taking appropriate action using initiative and judgment

⦁ Ensures compliance, operational risk controls in accordance with company regulatory standards and policies; and optimize relations with regulators by addressing any issues

⦁ Strong proficiency with Microsoft Outlook, Word and Excel, and developing presentations in PowerPoint

⦁ Possess excellent communication skills and the ability to work effectively with consumers, consultants, external constituents, and Aetna employees across all levels

⦁ Demonstrated ability to create and enhance a strong positive image for the executive being represented

⦁ Sound judgment, a high degree of personal integrity, and the ability to handle confidential tasks and information are all critical for success

⦁ Resourceful and independent problem solver in addition to being proactive, detail oriented and energetic

⦁ Able to work well under pressure, with tight time constraints, and in the face of ambiguity


Professionalism, Dependability, Confidentiality, Accountability, Flexibility, Conpetency, Time Management, Priorizing, Comprehension and Quality are all areas I focus on when completing my daily tasks. I strive to and provide excellent administrative support and impeccable customer service to internal and external counterparts, including two Executives and staff in very different and diverse organizations such as Service Deployment, Demand Management, Service Continuity and Foundation Services areas all in the IT Community.


Outlook, FrontPage, Word, Excel, SharePoint, Quick-base (MOSS), PowerPoint, and website publishing. Skillful in multitasking and people management, provided excellent customer service.

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