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Customer Service Administrative Assistant

Middle River, Maryland, United States
October 15, 2016

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**** **** *****, ***#** 443-***-****

Essex, Maryland 21221 443-***-****

Highly motivated solutions-focused professional with experience and an impressive record of achievement with administrative overall performance. Skilled in office procedures with over 10 years of expertise in administrative office procedure, government programs, project management, case management, human resources and audits. Reliable support professional with an expert ability to multi-task and to play a key role in client services and general office services.

Expertise Includes:

*Front Desk Function/Reception *Report Compilation/Auditing Skills

*Records & Case Management *Administrative/Supervisor Skills

*Bookkeeping/Cash Management/Payroll *Project Management

*HR Generalist/Employee Orientation *Customer Service/Problem Resolution

Professional Experience

Administrative Support

*Experience and competent in all standard office administrative functions, as well as basic accounting


*Manage daily operations of the administrative office

*Provided administrative support to the Director by attending meetings and completing assignments

* Arrange conference meetings for all administrative staff

*Manage office functions, such as data entry, telephone support, filing, prepare monthly reports, order

office supplies and uniforms

*Assist office with heavy assignments including, front desk, assisting management and accountant

*Supervise clerical staff and receptionist area

*Distributed mail and composed administrative documents and reports

*Played key roll in passing state audits

*Conduct orientations, prepare employee files and made sure all documents were submitted for new hire

*Informed supervise of necessary renewal of certifications

*Summarized annual reports for sick, vacation, personal time and met with Mayor secretary for approval

*Timekeeper: Processed payroll hours and documented vacation, sick and personal time

*Monitored and submitted time for payroll processing and met with supervisor for time accuracy

*Conducted interviews, performed evaluations and training

*Arrange space for new employee and ordering necessary supplies, including uniforms

*Manage and operate all office equipment and maintenance

*Maintain filing system by entering information in database, issuing case numbers and filing properly

*Complied documents for administrative special projects

*Analyzed and determined the need to make changes within the agency

*Served as liaison between the staff and the Executive Director

Social Services/Case Management

*Assist Caseworker Supervisor with case management, including reviewing and approval of eligibility

*Extensive training in case management, field investigations and representative for court proceedings

*Maintained monthly reports mandated by the state

*Supervise staff in the absence of the supervisor: clerical and caseworker

*Trained clerical, caseworker and investigator in job related duties

*Attend meetings in the absence of the Supervisor and Director, if necessary

*Assist with managing homeless clients, by recording and verifying weekly reports

*Arranged meetings with homeless shelter management team for monthly reports

*Conducted fingerprint imaging on all clients

*Data entry on all confidential informations related to individual cases

*Compiled documents and represented the state in administrative court


Logistic Flow Team Target, Glen Burnie, Maryland 2007-2014

Admin/Cash Office Clerk Ross Store, Columbia, Maryland 2006-2008

Administrative Assistant Starflight Enterprise, Elkridge, MD 2004-2006

Circulation Clerk Howard County Library, Columbia, Maryland 2003-2004

Substitute Teacher Mecklenburg Board of Ed.,Boydton,Va. 2000-2003

Activity Specialist Melody Manor, Boydton, Virginia 1998-1999

Administrative Assistant Dept.of Social Services, Irvington, NJ 1990-1997

Customer Service Assistant SLAC., Millburn, New Jersey 1987-1990

Education/Professional Development


*Customer Service *Case Management

*Financial Reports *TANF Program

Certificate: Accounting & Computer

Diploma: Administrative Assistant/Secretarial Science


*MS Word, Publisher, Powerpoint & Excel *TimeTrak Payroll System

*Quickbook *Office Suite

Artis M. Jones

Dear Human Resource/Management Dept:

I am sure you are flooded with hundreds of qualified applicants; please allow me to have a few minutes of your time.

I have held increasingly complex positions with the business industry, gaining extensive experience in working with the general public, educational and state office settings.

My responsibilities increased because I am focused and know how to utilize my time. My skills became very apparent that I was not only able to balance my duties, but to be an asset to my team. I always look for a way to streamline processes and become more efficient.

I have received many challenges from the executive staff. By these challenges I became more focused, determined and confident to get the job done. I became the right hand person for the Director, but for management as well. I was given the opportunity to attend training and meetings to enhance my skills to help when it was needed.

I have received two awards for employee of the month and received recognition for my attendance. I was recognized for passing audits in two of my position. They were not able to pass their audits and I reorganization and completed what was necessary and got them passed within their organization as regulated by the state or company.

I am hard working, motivated and enjoy challenges and projects. My ultimate goal is to get it done and to move on to other assignments.

Thank you for allowing me to share my experience with you and I hope to hear from you soon.

I hope that you would allow me to help you accomplish your goals, whatever it may be.


Ms. Artis M. Jones



Contact this candidate