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Customer Service Manager

Oxon Hill-Glassmanor, Maryland, 20745, United States
October 15, 2016

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Michael McQueen

*** ********** *****

Accokeek MD 20607

Home: 301-***-****

Cell: 301-***-****

I am conscientious service representative with an excellent record of growth management accomplishments. I am experienced in working in multi-cultural work environment that provides a challenge, encourages advancement opportunities and rewards, with skills and proven ability in a position learning and development.

Forman Mills Designer Outlet March 2014 until current

3745 Branch Ave Temple Hills Maryland 20034

Store Manger Melvin Wood

Telephone. 301-***-****

Position; Assistant Manager. Duties included daily operations of delivery of processing the freight to the sales floor on a timely basis ensuring that all areas of the store are being merchandised, Also training supervising and developing a staff of 60 associates which duties included scheduling sales audits . transfers. Markdowns safe and cash room daily counts,

Operating a total volume store of 7.3 million that merchandise include men women kids ladies handbags and accessories home fashion and domestic and shoe departments.

Pandora Jewelry Store From October,2014 until March 2014

Dulles Town Center, 21100 Dulles Town Circle

Dulles Virginia, 20166

Supervisor Sue Roche, 703-***-****.

Assistant Store Manager, Duties include Customer Service, Coaching, Training, Merchandising and Internet Sales. I also supervise a staff of 12 associates.

Promoted To Department Manager Nordstrom Rack Potomac Mills

From September, 2012 until 2014 Supervisor, Cathy Czfria 703-***-****.

Duties included - customer service, training, coaching mobile usage manager on duty in place of store manager supervising a staff of a total of 6 in the department and total store of 55 associates when managing the entire store.

From: July 2010 until August, 2012

Nordstrom Rack Friendship

5333 Wisconsin Ave Ste 2, Washington, DC 20005

Manager, Lorena Fernades

Telephone, 202-***-****

Assistant Manager of Mens&Kids operating a volume of 4.2million training, coaching, floor moves, Merchandising standards, customer service new reward cards and Manger on duty in place of the Store Manager when not present overseeing a total of 72 associates.

Marshalls Department Store Alexandria Va. Beacon Mall 703-***-****

Work History: Assistant Store Manager, 08/18/2006 until 06/10/2010

Duties and Responsibilities:

Operating a $10.5 million dollar store, sales volume with total of 72 associates, area of responsibilities are the Men, Kids and Shoe Department, ensuring standards of the floor presentation, signing and organization is driven through merchandise processed to the floor on a timely manner.

staff, budget., replenishment of stock, communication with buyer, training and development, as Assistant Men Shoe I am also responsible for supervision of staff and assisting customer, Inventory Alignment etc.

Hecht’s Department Store October 2001 to July 2006 703-***-****

Position: Areas Sales Manger of young attitudes, and moderate sportswear departments.

Duties included:

Operating the 2nd largest volume department of $3.9 million in sales at the Landmark store. Supervising a staff of 17 associates, and also the senior key holder covering up to 320 associates, and the store daily duties including making sure all associates are developed to be trained on all levels of friendliness of customer service standard, driving the sales of merchandise presentation standards by execution of floor plans and visual merchandising flows of the business operating day to day housekeeping of all departments of the cleanliness of the floor carpets fitting rooms and physical spaces throughout the store one of the greatest challenges in making sure the weekly departments and store associates are in line with the hourly budget and making time to screen all walk in applicants 7 days a week from store opening for new hire applicants looking for employment.

Position: Department Manager – Seasonal and Patio Showroom 703-***-****

Duties included:

Ordering the daily patio furniture and stock to merchandise the floor by using a mobile ordering machine involved in training a staff of 9 associates with floor moves seasonal change over customer service standards of speaking to every customer and associates driving the sales of the daily business by setting department goals set by the company follow-up on customer special orders from the vendors and warehouse delivers are scheduled on a timely manner setting up vendors to come into the store and give special presentations to the customers, involved by setting up the installation of patio grills fireplaces, etc. writing 90 day and annual reviews for the associates, and making sure

the department stay in line with the hour utilization one of the biggest challenges was the control of inventory and organization keeping the percentage at a low shrinkage cost.

Filene’s Basement Mazza Galleria May 1998- June 1999 202-***-****

Position: Department Manager Men’s

Duties included:

The daily training of all associates of customer service and training driving daily sales by ordering the merchandise out of stock signing and merchandise standards operating the opening and closing operation of the store closing functions verifying daily cash vault procedures writing annual and mid-year reviews for a staff of 12 associates shortage cost.

Ballston Common Arlington Va. June 1983 – June 1997

Position: Merchandise Manage Manager – Women and Men shoes

Duties included:

Training and developing a staff of 12 associates, helping the customers in a commissioned service department driving daily, opening credit card applications to help the store sales by signing and merchandising presentation standards housekeeping and the cleaning of the department stockrooms. Daily cash audits of the vaults and all registers writing 90 day and annual reviews making sure all customer issues were taking care of by satisfying the customer organizing the store yearly inventory and shortage control.

Education: 1982 – 1983 University of Akron Major Communication, Business Akron OH

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