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General Manager

Location:
Las Vegas, Nevada, United States
Posted:
October 15, 2016

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Resume:

ESTRELLA J. ALFECHE-LOEHNER

**** ******** ***. ****

Las Vegas, Nevada, USA 89121

Mobile #: (702) 659 - 3977

E-mail address: acw2j1@r.postjobfree.com

Work Experience:

HARRAH’S HOTEL & CASINO, CAESAR’S ENTERTAINMENT- RUTH’S CHRIS STEAK HOUSE

Las Vegas, Nevada USA

(October 2015 – To Date) General Manager

(January 15, 2013 – October 2015) Restaurant Manager

- Manage the entire restaurant and bar consistent top-rated steakhouse

- Assist in the daily operations of the steak house duly implemented standards by the Ruth’s Chris Corporate and compliance with

Caesar’s Entertainment.

- Assists in the Team’s effort maintaining and perfecting a consistent product knowledge, achieving profitability and number one

citywide in service standards

- In charge in inventory, purchasing and control of beverage ordering maintaining cost percentage set by the Department

- Assist in the payroll management, coaching and mentoring staff

- Opening Team of the steakhouse, mainly the wine and beverage set up

FLAMINGO HOTEL & CASINO, CAESAR’S ENTERTAINMENT (August 20, 2012 – January 15, 2013)

Las Vegas, Nevada USA

Assistant Restaurant Manager

- Assists efficiently the Food & Beverage Director in daily operations of all restaurants, room service and cafes consistent to the

Company’s standards and effectively implement the Public Health standards.

- Daily payroll and ensures proper scheduling of the staff accordingly to business needs

- In-charge of the beverage ordering and inventory for the outlets

- Monitors staff ensuring all transactions are entered properly in the point of sale system and handling of cash transactions.

WESTIN TIMES SQUARE, NEW YORK (September 2010 – May 2012)

New York City, NY, USA

Food & Beverage Outlets Manager

- Directs, manage and coordinates all aspect of food and Beverage outlets of the hotel that is Shula’s Steakhouse, bar, lounge,

room service and small private events in order to attain superior brand and service.

- Highly organize and conducts pre-shift and departmental meetings, scheduling and directing staff work assignments, and develop

strategies to drive sales and increase profitability.

- Maintain revenue and payroll budgets and meet budgeted productivity while keeping quality consistently high.

- Participate in hiring and training process for outlet associates.

- Highly organize and interact positively with customers and to resolve guest and associate issues.

- Nominee for Manager of the Quarter

HILTON MANHATTAN EAST (TUDOR HOTEL AT THE UNITED NATIONS) (December 10, 2007 – January 2, 2009)

New York City, NY, USA

Food & Beverage Outlets Manager

- Effectively manage, plan, and control all areas of the Food & Beverage Department, restaurant, bar, room service and banquets in

a union environment

- Initiatively executes food and beverage purchasing in the absence of Executive Chef, includes menu/program planning, quality

and cost assessment of purchased and prepared food items and special event coordination.

- Articulate and develop strategies to drive sales and increase profitability

- Demonstrate and act consciously on ideal sanitation program, waste, cost and budget management.

- Excellent Payroll and Audit process. Establish & maintain proper inventories.

- Exceptional organizational skills with the ability to highly communicate with customers and management.

- Nominee for Employee of the Month.

ST. REGIS NEW YORK (November 21, 2006 – August 3, 2007)

New York City, NY, USA

Food & Beverage Outlets Manager

- Efficiently manage staff ensuring the highest level of service of the restaurant, bar and room service.

- Coordinates with Sommelier for wine promotions.

- Competently ensure and expedite room service delivery up to standards.

- Directly and effectively manage more than 40 employees in a union environment.

- Highly skilled in resolving conflict under difficult circumstances.

HOLLAND AMERICA LINE (December 18, 1999 – November 19, 2005)

Seattle, Washington, USA

Recipient 15 Years Service Award

Beverage Manager

- Actively directs the daily operation of vessel’s beverage service comprise of 10 bars and restaurants for effective administration,

supervision and execution of programs consistent to the company standards and goals.

- Directly manage beverage service personnel from Bar Supervisors, Barmen, Wine Stewards Bar/Lounge/Deck Stewards, and

Deck boys and crew bar staff.

- Implements and maintains all bar facilities compliance with the USPH (United States Public Health) and all Marine Hotel

Directives pertaining to the bar & restaurant

-Track and reports all revenue and cost related matters and aggressively pursues revenue targets to create tools to make the

department more efficient.

- Maintains the bar cost percentage as per budgeted standards and maintained all bar variances at an absolute minimum with

maximum acceptable variance of the actual sales.

- Monitor, enthusiastically coach and conducts staff training in professionalism, performance, behavior and grooming.

- Conducts and handles wine seminars.

HOLLAND AMERICA LINE (October 1999 – December 1999)

Seattle, Washington, USA

Recipient 10 Years Service Award

Bar Supervisor

- Execute and coordinates all daily bar operations.

- Monitors personnel’s performance and discipline .maintains U.S. Public Health standard requirements.

- Assist food purchasing with the Executive Chef.

- Scheduling more than 50 crewmembers.

- Conducts wine tasting seminar.

HOLLAND AMERICA LINE (April 22, 1996 – April 30, 1999)

Seattle, Washington, USA

Chairman’s Award of Excellence Recipient (Employee of the Year- Fall)

Employee of the Month

Recipient 5 Years Service Award

Wine Steward

- Met sales target, supported stewards for beverage service on other outlets.

- Familiarization of wines; discussed and suggested appropriate wines.

- Upholds Public Health sanitation standards.

- Assist front of the bar, bartending and comply basic duties & procedures.

HOLLAND AMERICA LINE (December 2, 1990 – April 1996)

Seattle, Washington, USA

Recipient 3 Years Service Award

Bar /Lounge /Deck Stewardess

- Complete knowledge of cocktails.

- Met sales target, supported stewards in beverage service on other outlets.

- Familiarization of the Public Health sanitation procedures and maintenance of stationed outlets.

WINDSTAR SAIL CRUISES (October 21, 1989 – October 27, 1990)

Papeete, Tahiti, French Polynesia

Cabin Stewardess

- In-charge of maintenance, replenishing, turn-down room service.

Skills:

Microsoft Outlook, Word, Excel, POS System - Infogenesis, Opera, Open Table, Micros, Reflections, WMS, HSI, Power Point



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