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Customer Service Administrative Assistant

Hollywood, Florida, United States
October 15, 2016

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Professional Summary



**** ********* **** ******, *****, FL 33127 (C) 305-***-**** Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail.

Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Highly organized and detail-oriented Administrative Assistant with more than 3 years experience supplying thorough, organized administrative support to 2 senior executives. Administrative professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Qualified Customer Service with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Management specialist dedicated to developing strategies and communications to help businesses reach and engage their target audiences.

Seasoned manager professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors.

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Dependable Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Records maintenance

Performance management systems

Unemployment laws

Payroll administrator

Benefits administration

Critical thinking

Types [30] WPM



Excellent verbal/written communication

Works well under pressure


Customer service-oriented

Articulate and well-spoken

Accurate and detailed

Excellent planner and coordinator

Excellent communication skills

Administrative support specialist

Database management

Excellent communication skills

Professional phone etiquette

Positive attitude

Interpersonal skills

Highly reliable

Critical and creative thinking

Cash-flow analysis

Highly organized

Customer satisfaction

Commitment to quality and service

Accounts receivable

Financial reports


Payroll administration experience

Persuasive communicator

Filing and data archiving

Executive presentation development

Attention to detail


Data analysis understanding

Strategic planning

Social media knowledge

Pleasant demeanor

Advanced interpersonal skills

Communication skills

Strong communication skills

Staff collaboration

Staff motivator

Inventory control


Effective time management

Advanced computer proficiency (both PC and Mac)

Accurate money handling

Payment processing

Inventory management

Time management skills

Merchandising familiarity

Friendly demeanor



Work History

Computer proficiency

Good telephone etiquette

Professional and mature

Articulate and well-spoken


Maintains confidentiality

Dedicated team player

Critical thinking

Organizational skills

Data entry

Conflict resolution techniques

Investigation documentation

Risk analysis training

Multi-tasking skill

Team leadership

Interpersonal ability


Flexible schedule

Customer relations expertise

Stock management

Maintenance Repairer/Surveyor 07/2008 to Current

MIAMI-DADE WATER AND SEWER DISTRIBUTION – 7301 NW 70TH STREET Performing a variety of general maintenance and office work for Miami-Dade Water and Sewer Department. Responsible for various sections to survey, which includes maintaining the service for fire hydrants. Duties includes checking pressure, greasing, painting, taking before/after pictures of the hydrant, writing information pertaining to the service performed on the hydrant daily, Implementing functionality concerning work performed and documenting information into monitored (EAMS) data. Office skills are maintaining monitored data entry files, filing, Microsoft excel, word and powerpoint presentations.

Maintenance Repairer 05/2001 to 06/2008

MIAMI-DADE PUBLIC HOUSING AGENCY – 7317 NE MIAMI CT Resolved employment-related disputes through proactive communication. performed a variety of general maintenance work for the Miami-Dade Housing Agency's Public Housing units. Responsible for vacancy preparation, which includes performing rough maintenance, cleaning and repair work covering several building and mechanical trades' areas. Duties include patching, plastering, and painting walls; installing privacy door locks, deadbolts, outlet receptacles, and cover plates; installing toilets using wax ring, jhonny bolt and supply line; assisting plumbers by unstopping sinks, toilets, hand basins, sewer lines, and similar systems and facilities; buffing, waxing and stripping floors; replacing defective light bulbs; installing window screens, hanging window shades, and light fixtures. Performs various preventive maintenance work. Performed general office work and supervised the work of employees throughout the various sites.

Cashier, Hostess, Server,and Bartender 02/1998 to 07/1998 PRO PLAYER STADIUM – 19900 NW 27TH AVE

Responsible for various positions, including cashier, server, hostess, bartender, preparing cash register, and prepping concession stands in the Pro Player Stadium.

Head cashier and server of my concession stand.

Security Officer 02/1999 to 08/2000


Secured perimeter in the studio parking lo;, monitored vehicle tag numbers; logged information; checked identification badges; and scanned customers through the Miami

Clerk 11/1997 to 02/1998

SEARS – Aventura Mall

Responsible for incoming/outgoing calls, filing invoices, multi-tasking for supervisor, logging data in computer, delivering mail to multiple departments, customer service, maintaining office supplies, and ordering parts for mechanics. Resolved employment-related disputes through proactive communication. Education

Cashier and Server 02/1998 to 08/1998


Responsible for various positions throughout the Miami Beach Convention Center. Duties were prepping counter, managing cash register, customer service, placing orders in a timely manner, organizing condiment and concession stand areas, and greeting customers.

Resolved employment-related disputes through proactive communication. Secretary Assistant 01/1993 to 06/1994


Responsible for customer service, to include complaint resolutions and answering questions. Provided clerical and administrative assistance for the office, including typing, filing, answering switchboard (multi-lines), mail distribution, and payroll administration.

Resolved employment-related disputes through proactive communication. Bachelor of Science: BUSINESS MANAGEMENT Current


High School Diploma: 1994


BIS/220 Introduction to Computer Applications and Systems BCOM/275 Business Communications and Critical Thinking QNT/351 Quantitative Analysis for Business

COMM/310 Public Speaking

MGT/311 Organizational Development

MGT/465 Small Business and Entrepreneurial Planning MGT/418 Evaluating New Business Opportunities

ACCT/290 Principles of Accounting I

ACCT/ 291 Principles of Accounting II

LAW/421 Contemporary Business Law

ETH/316 Ethics and Social Responsibilities

HUM/114 Critical Thinking and Creative Problem Solving PSY/ 211 Essentials of Psychology

PSY/250 Psychology of Personality

FIN/370 Finance for Business

Continuing education in Entrepreneurship

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