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Customer Service Quality

Location:
Rockford, Michigan, United States
Posted:
October 15, 2016

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Resume:

Lance Reynolds Jr

*** ********** ** **, ******** MI, 49341 513-***-**** acw2iu@r.postjobfree.com

Objective

To continue my career with an organization that will utilize my management, supervision, and leadership skills to benefit mutual growth and success.

Education

2000-2002 OWENS COMMUNITY COLLEGE

1996-2000 NORTHWOOD HIGHSCHOOL

Skills & Abilities

Knowledge and application of Six Sigma for lean management

Working knowledge of SAP and Linen Master software

Forklift operation

Working knowledge of Spanish

Experience

PRODUCTION SUPERVISOR HANDCRAFT LINEN SERVICES RICHMOND, VA JULY 2013 JULY 2016

Managed special projects including integrating new technology for a new pick system and restructuring stock system

Daily operations such as start-up of production floor, organization of daily production including directing work flow and maintenance of production goals and performance records

Entered and managed orders with Linen Master software

Directly involved in customer service through the fielding of calls to the plant, fixing order errors and emergencies

PRODUCTION SUPERVISOR ALUMAFORM INC. MEMPHIS, TN OCTOBER 2011 JUNE 2013

Scheduled daily production for multiple areas and cells and coordinated shipping dates with the sales department

Supervised employees including writing job descriptions, training of new hires and current employees, managing man-power based on customer needs, coordination of shift meetings, and delivering evaluations

Quality and safety through the verification of parts and assurance of OSHA standards

Maintenance of inventory of components needed for production through the establishment of a FIFO system

FIBERGLASS TEAM LEADER ALUMAFORM INC. MEMPHIS, TN JULY 2010 OCTOBER 2011

Use state of the art equipment to place foam in dead end arms, clean fixtures for use,

Trouble shoot problems in foaming and drilling process

Obtain work orders, and pull components to set workload of the team for the day

Inspect raw materials and finished products to ensure quality

FURNACE TEAM PILKINGTON GLASS CO. ROSSFORD, OH MARCH 2010 JUNE 2010

Directly involved in daily production of untempered or tempered glass products

Lance Reynolds Jr

671 Highlander Dr NE, Rockford MI, 49341 513-***-**** acw2iu@r.postjobfree.com

Quality control through inspection of finished products and assurance of compliance with federal guidelines

Driving a flat to remove equipment from the press

OPERATIONS SEAGATE CENTRE TOLEDO, OH DECEMBER 2009 MARCH 2010

Set up and take down the halls for events

Helping guests locate offices, halls, events, or the location they are looking for

Cleaning and maintaining equipment

PRODUCTION/MATERIALS WHIRLPOOL CORPORATION CLYDE, OH DECEMBER 2000 MAY 2009

Implementation of time analyses for lean manufacturing

Performed quality assessment of parts

Trained new employees

Daily operations including the ordering and return of parts, production assembly, and production delivery



Contact this candidate