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Customer Service Active Directory

Norfolk, Virginia, United States
October 15, 2016

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Danta D Moore

Systems Administrator


Career Summary

Mr. Danta Moore is a results-oriented professional with a successful record providing enterprise-wide customer service and technical troubleshooting. My major strengths include attention to detail and the ability to diagnose and resolve technical challenges associated with hardware and software based on my thorough knowledge of a range of information technology tools, systems, and platforms. At the Smitsonian, I support the Windows enterprise environment, ensuring that all features (e.g., Exchange: Outlook, shared drives . etc) are functioning optimally for the more than 300 users who depend on them every day. Employment History

Smithsonian’s National Zoo

Desktop Support Technician 2016 – Present

Key Achievements and Responsibilities

• Manage user workstations and accounts for over 200 users

• Execute upgrade plans for over 500 workstations

• Manage Exchange 2013 server for outlook

• Manage domain controllers, print servers and other servers as needed

• Administer Active Directory for over 200 users

• Manage shared drives and permissions via active directory

• Manage and upgrade over 400 workstations and retail registers

• Maintain asset management inventory

• Maintain corporate accounts for, Adobe, Apple, and Dell

• Train all new employees during new hire orientation MetroStar Systems, Inc.

Systems Administrator 2012 – 2016

I am a systems administrator/engineer responsible for establishing and maintaining IT infrastructures for MetroStar and our customers. I recently single-handedly established a new IT network infrastructure, including servers, firewalls, switches, workstations, phones, and FAX, in a Windows environment at MetroStar’s corporate offices in Albany, Georgia that support our customers at Marine Corps Logistics Command. I identified the number of users that the physical environment could support; identified the appropriate equipment

(e.g., laptops, monitors, printers, cell phones, land line phones) needed for the offices; purchased all hardware; configured all hardware; and tested all systems to ensure they were operational. I continue to support this office remotely as a help desk/technical support specialist. For MetroStar’s corporate Windows 8.1 environment in Reston, Arlington, and Stafford, Virginia, I create new user accounts and maintain current ones using Active Directory. I recently supported our migration of Exchange/Outlook/Lync 2010 to 2013 by creating the new infrastructure, building new servers and facilitating user migration to Windows 8.1 and Office 2013. I supported our migation to SharePoint 2013 by providing capacity planning (e.g, numbers of servers), planning and building the new infrastructure, and supporting users throughout the migration process. On a daily basis, I refine and administer workstation images with various operating systems, and develop and maintain installation and configuration procedures through testing while contributing to system standards. I monitor the efficiency, uptime, and errors of our enterprise (with more than 170 users); conduct ongoing performance tuning; implement hardware upgrades; perform resource optimization; configure CPU, memory, and disk partitions. I train all new employees on the use of MetroStar’s IT systems, including Active Directory, Office, Lync, and SharePoint 2013 during new hire orientation. I also helped a customer, the social media company Zoomph, to establish email and other cloud services through MS Office 365.

MetroStar Internal IT

Systems Administrator 2013 - Present

Key Achievements and Responsibilities

• Managed user workstations and accounts for over 200 users.

• Managed Exchange 2013 server for outlook and lync

• Assisted in the SharePoint migration for from 2007 to 2010

• Migrated from Microsoft Office 2010 to 2013

• Assisted in the Microsoft Exchange/Lync 2010 migration to 2013

• Maintained asset management inventory

• Maintained corporate accounts such as Verizon, Adobe, CDW, Apple .etc

• Administrated Active Directory for over 200 users

• Managed shared drives and permissions via active directory

• Trained all new employees during new hire orientation RATB - THE RECOVERY ACCOUNTABILITY AND TRANSPARENCY BOARD (Contractor as MetroStar Employee)

Systems Administrator 1/2015-10/2015

Key Achievements and Responsibilities

• Manage user workstations and accounts

• Manage and update worstation images

• Manage Office 360 with Skype for Business

• Control complete physical asset inventory (eg. Workstations, Peripherals, Network Devices, Storage and Phones)

• Control and track multiple licenses

• Wipe and Format Hard Drives, Servers and other Network Devices MCEITS – Marine Corps Enterprise Information Technology Service (Contractor as MetroStar Employee) Systems Administrator 2012 – 2013

Key Achievements and Responsibilities

• Managed user workstations and accounts

• Managed and update worstation images

• Configured Worstation according to DOD STIGs

• Asisted in migration from Sharepoint 2007 to 2010

• Provided before and after site support

KFC, Norfolk, VA

Assistant General Manager 2011 – 2012

• Managed and controlled day-to-day operations of the restaurant

• Used P/L statements for inventory and to monitor shrink

• Actively interviewed new candidates to meet staffing needs

• Trained employees daily on new and old quality standards

• Supervised a team of 3 Shift Managers, and 12 cashiers/team members/cooks US Bank, Plymouth, MN

Tel ler 2010 – 2011

• Used a Windows workstation daily with Wizard Teller System and MS Excel

• Conducted face-to-face customer service and troubleshooting

• Used different sales techniques to convince customers of the best business solutions and packages

• Accurately and efficiently processed and recorded routine transactions for bank customers including cashing checks

• Accepted deposits and withdrawals, processed loan payments and money transfers FedEx Office, Norfolk, VA

Lead Project Coordinator 2009 – 2010

• Used MS Office and Adobe Suite for document creation and editing.

• Managed a Windows 2003 print server

• Used FedEx “FPOS” system to ship and track packages.

• Responsible for troubleshooting center network which consisted of 7 workstations and 15 large cannon printers/ copiers.

• Supervised a team of two technical project coordinators, two customer service team members, and a shipping specialist.

Papa Johns, Fredericksburg, VA

Assistant General Manager 2007 – 2009

• Used a Linux based POS system

• Provided customer service face-to-face and over the phone

• Helped set sales records for two years straight

• Supervised a team of 3 shift managers, 12 drivers, and 6 in-store employees Education and Certifications


University Of Mary Washington, Computer Science, 2007-2009 Coursework: Computer Science 100 and Computer Science 201 Luther College, IA 2005-2007


• Security+ CompTIA Certified

• Network+ CompTIA Certified

Technical Skills:

Operating Systems

• Windows 98/XP/Vista/


• Mac OS X


• MS Office

• Office 360

• Adobe Creative Cloud

• IE8-11

• Microsoft Edge

Mobile OS

• iOS 5-10

• Android

• WP 7/9/10

• Windows Mobile 6

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