Syed Salman Haider Kazme

Present Add: House#***/*31 Usman Street near Modern Public School Mohalla Makhdom Abad Chungi Amar Sidhu Lahore

Cell Pak: 030*-*******

Email: acw2dg@r.postjobfree.com

OBJECTIVE:-

To join an organization where my knowledge can be best utilized and where I can get career growth intellectually, and to secure a challenging position is an esteemed organization so that I can meet every challenge with best of my qualification, competence and experience.

JOB HISTORY OVERVIEW:-

Currently working in Webworks solution as Correspondence and Customer Service Supervisor

Eight Months of Experience in Frontier Cars Pakistan (Pvt) Ltd as Reporting Manager Customer Service Supervisor.

One year of experience in Kaymu.pk as Complaint Management Supervisor.

One Year of Experience in Easytaxi.pk, 8 months as Customer Service Representative and 4 months as Customer Service Supervisor.

Three year of experience in Abacus Consulting, Two year as Customer Relation Officer (CRO) in the Project of Telenor 345, Prepaid & FCA Department and one year as Point Person.

EDUCATION:-

BSCS (4Year) Virtual University of Pakistan

Bachelors of Arts University of Punjab Pakistan

ICS Gujranwala Board

Matriculation (Science) Gujranwala Board

CERTIFICATIONS:-

MS Office (MS Word, MS PowerPoint, MS Excel), Internet and email.

PERSONAL INFORMATION:-

Father’s Name: Syed Zakriya Hussain Kazme (Late)

Date of Birth: 21 Sep 1990

Marital Status: Single

CNIC No: 34302-4641897-7

JOB HISTORY & DESCRIBITIONS:-

Webworks Solution PVT Limited (August 2016- Continue)

(www.webworks.pk)

Appointed as: Correspondence and Customer Service Supervisor

Main responsibilities are:

Manage the Team and Delegating tasks

Monitoring the team’s performance

Helping with training and development

Reporting to senior management

Work with management on customer service initiatives.

Plans, organizes and controls the operation of the Correspondence & Customer Service.

Observes and evaluates workers' performance.

Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.

Provide courteous, professional and timely responses to a continuous volume of customer concerns, as well as written customer inquiries

Answering any and all customer questions in regards to our site through chat support and emails.

Respond directly to customer concerns using either telephone, chat or e-mail

Identify and address all customer questions and concerns

Work closely with Project Support Team

Frontier Cars Pakistan (Pvt) Ltd (Jan 2016 to August 2016)

Appointed As: Reporting Manager and Customer Service Supervisor

Main responsibilities are:

Manage the Team and Delegating tasks

Monitoring the team’s performance

Helping with training and development

Reporting to senior management

Keep abreast of new company products and services

Analyze data and statistics.

Isolate and identify areas of improvement.

Work with management on customer service initiatives.

Work with management on customer service initiatives.

Plans, organizes and controls the operation of the Customer Service.

Observes and evaluates workers' performance.

Interprets and communicates work procedures and company policies to staff.

Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.

Rocket Internet Pakistan (Pvt) Ltd. (Jan 2015 – Dec2016)

Kaymu.pk

Appointed As: Complaint Management Lead

Main responsibilities are:

Manage the Team and Delegating tasks

Complaint handling

Responsible for gathering and highlighting trends, related issues & rate customer’s complaints & coordinate with relevant department for effective resolution.

Promotional activities

Conduct training sessions of customers and vendors about kaymu.pk

Providing trainings of product to vendors as well as customers.

Responsible for the management, organization and co-ordination of the day to day work of a team.

Build relationships with sellers

Listen, respond and follow-up to sellers requests and log the contact

Provide training and support for navigation of dealer’s Online system

Ensure a high level of technical knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently

Reporting & Analysis

Rocket Internet Pakistan (Pvt) Ltd. Jan 2014 – Dec 2014

Easytaxi.pk

Appointed As: Customer Services Executive

Promoted As: Customer Services Lead

Job Location: Arfa Software Technology Park

Main responsibilities are:

Manage the Team

Deal with an online system of providing Cab service in Lahore, Karachi and Islamabad.

Providing trainings of product to vendors as well as customers.

Responsible for the management, organization and co-ordination of the day to day work of a team.

Ensure a high level of technical knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently

Reporting & Analysis

Manage the vendors and drivers issues on priority basis in Lahore & Karachi

Conduct training sessions of drivers about easytaxi.pk APP

Responsible for gathering and highlighting trends, related issues & rate customer’s complaints & coordinate with relevant department for effective resolution.

Complaint handling

Dealing with corporate clients

Promotional activities

NPS and survey

Abacus Consulting Aug 2011 to Dec 2013

Appointed as: NPS & CS Officer at Telenor Project 345

Promoted to: Point Person

Main responsibilities were:

Manage the Team

Build relationships with Customers

Provide training and support for navigation of customer Online system

Conduct new customers training

Reporting & Analysis

Update the Team Members

Training during Huddles of Team members

Excellent Team Mentoring, Organizing, Reporting and Adaptability Skills

Manage own time and deadlines appropriately.

Accurately determine task duration and dependencies for own assignments.

Communicate status updates to manager on a regular basis.

Gather supplementary data from various sources; create report tables, charts, and graphs

Practice the Net Promoter Services (NPS) to maximize customer satisfaction.

Enhance customer experience

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