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Customer Service Project Management

Barboursville, West Virginia, United States
October 14, 2016

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Chaiyos A Maines

**** ****** **. ******, ** *****

Cell: 859-***-**** Email: c


Project Management/Contractor

StormGuard Restoration Barboursville, WV (Feb. 2015 Current) Job Duties: Estimate insurance property claims and manage all aspects of budgeting materials and labor, technical drawings, accurate measurements, and on site inspections. Project Management/Contractor

Jenkins Restoration Sterling, VA, (Aug. 2014 Feb. 2015) Job Duties: Estimate insurance property claims and manage all aspects of budgeting materials and labor, technical drawings, accurate measurements, and on site inspections. Sales Professional

Enterprise Huntington, WV (March 2014 Sept 2014) Job Duties: Provide excellent customer services with the car rental process related to insurance, body shops, corporate, small business, dealership, and personal retail needs. Assistant Director of Student Engagement

Shenandoah University Winchester, VA (Aug 2006 Aug 2013) Job Duties:

● Intramural Sports Programs: Manage all aspects of the intramural programs which include but not limited to sports officials training, leagues and schedule management, marketing, implementation of sports rules and regulations for safety and continuity, new program implementation, and program assessment and evaluation.

● Fitness Facilities and Programs : Manage all aspects of the Brant Fitness Center, Health Professions Fitness Center, and residential fitness rooms, which include but not limited to implementing various fitness classes and programs, equipment maintenance, quality and safety control, and customer service. Educate students, faculty, and staff about healthy life styles and habits.

● Outdoor Recreation Programs: Introduce and lead various outdoor recreation group trips and activities annually. Educate students, faculty, and staff about best common practices to sustain a healthy outdoor environment while enjoying the great outdoors.

● Campus Recreation Information Desk: Manage a student staff with the resources to facilitate campus informal recreational needs. This staff issues sports equipment and informs students on upcoming campus wide recreation activities such as HVZ and Annual Fitness Challenges.

● Work Study Supervisor: Hire, fire, train, assess, and evaluate student employees (25 intramural staff) (25 Fitness Center Staff).

● Mentor: Guide student interns towards their fulfillment for their kinesiology and sports management internships.

● Budget Officer: M anage a capital budget of $140k, which includes a working budget of $40k and a human resource budget of $100k.

● Conduct Council Committee Member: Evaluate student conduct judicial hearings to insure student learning and development.

Fitness Trainer

Northern Virginia (Jan 2006 Aug 2013)

Job Duties:

● I ran my own small business (All Star Fitness) as a personal trainer and group exercise instructor. I was also contracted to train at various gyms, camps, and schools.

Head Baseball Coach

Berea College Berea, Kentucky (June 2003–Aug 2005) Job Duties:

● Oversee the Mountaineer baseball program, which included but was not limited to recruiting, planning, coaching, supervising practices and games, budget management, equipment and facility maintenance, and student learning and development. Engineer

NACCO Materials Handling Corporation Berea, Kentucky (Nov 2002 Aug 2005) Job Duties:

● Oversite of line assembly processes from start to finish

● Collaboration with design department to address changes in production procedures and/or new design implementation.

● Update and maintained various databases for the manufacturing processes of forklifts.

● Flowbase 400: Update time and material mapping in Sequence of Events database (SOE).

● Graphics: Create all operation method sheets (OMS) for the creation of touch screen graphics and operation manuals with Photoshop and other 3D imagery programs. Construction

Perkins Construction Company (Summers of 1998 2002) Job Duties:

● Work with electricians, plumbers, carpenters, and general labor to renovate residential buildings. Assignments ranged from electrical wiring, framing, piping, and demolition. EDUCATION:

Master of Science in Organizational Leadership

Shenandoah University Winchester, VA

Completion Date: 08/2013

Bachelor of Science in Technology Management

Berea College Berea, Kentucky

Completion Date: 05/2002


● TN and VA health insurance certifications

● W.A.F.F.A. Certified (Wilderness Advanced First Aid) Wilderness Medical Associates

● A.C.S.M. Fitness Training Certification (American College of Sports Medicine)

● N.E.S.T.A. Fitness Training Certification (National Exercise Sports Training Association)

● N.E.S.T.A. Group Fitness Training Certification (National Exercise Sports Training Association) PROFESSIONAL GROUPS AND ORGANIZATIONS

● American College of Sports Medicine (ACSM)

● National Intramural Recreation Sports Association (NIRSA)

● Virginia Recreation Sports Association (VRSA)

● Shenandoah University Conduct Council Committee Member

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