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Customer Service Human Resources

Location:
Dubai, Dubai, United Arab Emirates
Posted:
October 17, 2016

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Resume:

(The Habtoor Leighton Group is one of the leading diversified international contractors in the Middle East and North Africa. It is part of the Leighton Group, Australia’s largest project development and contracting group with annual revenues exceeding US$18 billion. The Leighton Group’s major shareholder is HOCHTIEF AG, the world’s largest international contractor)

HR Administrator – Habtoor Leighton Construction Education and Training Academy (May 2013 to present)

Support the trainers in administration and development of trades (Basic Carpentry, Masonry, Steel Fixing) and management (Leadership, Communication Skills, Quality Management etc) training programs as well as in preparation of training materials and presentations.

Coordinate with Internal and External training providers and monitor training schedules and availability of training facilities.

Prepare reports and summary of assessment of trainees and ensure that training database is updated.

Maintain and safe keep trainee profiles and training related files

HR Administrator – Corporate HR (October 2011 to May 2013)

Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner.

Assist in internal and external recruitment of staff for Corporate Business Unit and Associated Businesses.

Analyze new hire packages and salary review for cross checking against C&B structure.

Support in enhancement of Enterprise Resource Planning System (ERP) for HR through coordination with Business Units HR and IT for development requirements.

Ensure that benefits for Corporate BU employees are administered accordingly as per policy and contractual agreement.

Coordinate employee movements and transfers for Corporate Business Unit and Associated Businesses.

Liaise with PRO regarding visa matters for new hires, existing and departing employees.

Facilitate processing end of service benefits of leaving or transferring employees. Update and safe keep Corporate BU employee files.

Provide data for and prepare management reports. Draft HR related correspondences.

Procurement Coordinator (December 2010 to October 2011)

Verify material delivery to ensure that invoices and site materials receipts (SMRs) are processed to the Finance Department for payment preparation.

Follow up preparation of transmittals to be sent to the Finance Department for LPOs and supplier invoices.

Check supplier statement of account and ensure that all invoices comply with the related purchase order’s payment terms.

Coordinate with Finance Department for reconciliation of supplier’s statement of accounts.

Ensure system is fed with correct and accurate data and that the flow of data between Project sites, Procurement Department and Finance Department is smooth.

Apprise suppliers of their payment passing status to Finance Department.

Ensure that the (ERP) system is integrating all processes related to supplier document passing smoothly.

Expedite delivery of materials to the site to avoid any delay in the site’s schedule. Train site personnel for the decentralized ERP facilities related to generating

Requisition, SMR and passing of Invoices to Accounts.

Do material requisition for the department and Qatar Projects and process corresponding eSMR upon receipt of the materials.

Secretary - Procurement Department (November 2008 to November 2010)

Report directly to the Corporate Procurement Director. Keep track of incoming and outgoing documents.

Screen calls and direct to concerned personnel. Monitor files for action of concerned purchasers and ensure they respond in a timely manner.

Coordinate with the suppliers and sites regarding billed materials and ensure that materials delivered and received by the site are as indicated in the LPO before submitting such document to Accounts for payment.

Encode invoice data in the ERP system and forward such document for further processing.

Create transmittal to Accounts of LPOs with invoices and Site Material Receipt (SMR) using the ERP.

Consolidate bids submitted by scrap dealers for approval of the Corporate Procurement Director.

Maintain library of catalogues and profiles of material suppliers.

Secretary - Human Resources Department (Public Relations)

(October 2008 to November 2008)

Assist the Accountant in validating expenses for visa and labor done through online transactions.

Shopping Center Management Corporation – SM City Marilao

(SM Supermalls)

(SM Supermalls is the largest chain of shopping malls in the Philippines, and is the acknowledged trendsetter and innovator in the shopping center, leisure and entertainment scene in the country.)

Human Resources Supervisor

May 2006 – October 2008

In charge for the recruitment of employees from rank and file to managerial level and ensure the suitability of the applicant for the position they are applying for.

Orient newly hired and transferred employees regarding history of the company, policies, benefits, customer service and the code of conduct.

Efficiently use the Corporate Human Resources Information System (CHRIS) which serves as a database of employees’ personal information and the Electronic Time Monitoring Systems (ETMS) which is used by the agency personnel to generate hours work for billing purposes.

Study existing and draft policies for recommendation for revision and implementation.

Consolidate yearly, monthly, semi-monthly and weekly recruitment related reports.

Represent the company in meetings, job fairs and other recruitment related events or activities.

Coordinate with different institutions and organizations for sourcing of applicants Organize and facilitate Learning Sessions, Workshops and Training for employees. Supervise 1-3 HR Assistants depending on the branch of assignment

Human Resources Assistant

August 2003 – May 2006

Administer and interpret test for applicants. Update and safekeep 201 files.

Assist in recruitment, timekeeping and in administration of company and government mandated benefits.

Support existing and opening branches in recruitment.

In charge for requisition of supplies and fixed assets and monitor consumption of supplies.

ADD Force Personnel Services Incorporated

(ADD Force Personnel Services is part of the ADD Group of Companies is a corporation focused on Human Resource Development and Real Estate Development.)

Recruitment Consultant

May 2003 – July 2003

Recruit for a call center company for technical support and customer service representative personnel.

EDUCATIONAL ATTAINMENT

University of the Philippines – Diliman, Quezon City BA Psychology, Graduated 2003

SEMINARS, CONFERENCES AND TRAININGS ATTENDED

HR Academy-On Going

The Art of Focused Interviewing, November 1-2, 2011, Dubai Quality Group

3PG Forum on Recruitment and Selection, April 1-3, 2008, SM Corporate Offices, Pasay City

Professionalism@Work, September 3-4, 2007, SM Corporate Offices, Pasay City

Customer Service Excellence, April 2-3, 2007, SM City Marilao

Basics of Training, November 2006, SM Corporate Offices, Pasay City

SKILLS AND COMPETENCIES

Knowledgeable in Microsoft Word, Powerpoint, and Excel; ERP Proficient in the Filipino and English Language

Highly organized, flexible and has strong Customer Service skills Willing to work during holidays, weekends and long hours.



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