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Customer Service Assistant

Dubai, Dubai, United Arab Emirates
October 17, 2016

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Jazzel A. Cada

Flat ****Al Shaiba Tower A Internet City Dubai United Arab Emirates



T o be an active employee who contributes to the Mission, Vision, and Values of the company, and to interact, on a professional level with other employees. To give excellent performance, and to translate my experience, knowledge, skills and abilities into value for the organization.


Bachelor of Arts in Communication (2013)

De La Salle University Dasmarinas

Cavite Philippines



Biddi.Com E commers Market / Online Shop

GBS Building 2nd Floor 201 Dubai Media City

Phone Number : 04 424 3334

Customer Service Executive / Data Enconder

November 6, 2015 Present

As a Customer Service Executive:

Customer Service Executive/Officers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for.Customer Service Executive/Officers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

● providing help and advice to customers using your organisation's products or services;

● communicating courteously with customers by telephone, email, letter and face to face;

● investigating and solving customers' problems, which may be complex or long standing problems that have been passed on by customer service assistants;

● handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

● issuing refunds or compensation to customers

CUSTOMER SERVICE REPRESENTATIVE (Account WYNDHAM Hotel Reservation) Teleperformance/A egis People’s Support Center,

Makati, Metro Manila

April 2014 August 2015

As a Customer Service Representative:

● Obtains client information by answering telephone calls; interviewing clients; verifying information.

● Make sure to hit the target sales for the month

● Calls to customers when changes have been made on their accounts or with their products.

● Performs a variety of tasks.

● Promotes and sells services of company.

● Assisting of inbound calls from clients regarding inquiries, hotel reservation,

● Handling room reservations of clients

Talent Coordinator /Personal Assistant

ABS CBN Broadcasting Corporation ( Star Magic )

Talent Development & Management Center

2n d

floor ELJCC Building,Eugenio Lopez Drive, Quezon City Philippines

November 2012 – March 2013

As a Talent Coordinator / Personal Assistant:

● Respond to inquiries, and determine and take appropriate action as required. Serve as a resource regarding a defined set of policies and procedures.

● Perform duties associated with scheduling, organizing, and operating conferences, seminars, and events, including recommending vendors for services, overseeing the production and distribution of materials, coordinating logistics, and serving as liaison with internal and external vendors.

● Draft and/or generate routine communications; coordinate production

(formatting, copying, etc.) and dissemination of documents, such as presentations, course handouts, grant proposals, conference and seminar materials, complex reports, brochures, and displays.

● Plan and schedule calendar(s) based on consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies.

● Process and monitor routine financial transactions, which may include researching and resolving discrepancies.

● Maintain office supplies and equipment; obtain vendor quotations, as needed. Coordinate office moves.

● May serve as the point of contact for general maintenance, health and safety, and other facility concerns within the unit(s); report any incidents or potential safety problems to appropriate representatives. Track completion of required training.

● Maintain approved content on websites.

Regal Film Production

Unit 808 Tycoon Center, Pearl Drive, Ortigas Center Pasig City, NCR Second District 1605 Philippines

March 2013 August 2014

Production Assistant

As a Production Assistant :

Production Runners must be flexible and well organized, and be able to think on their feet. They should be able to relay messages quickly and accurately, while paying due regard to the need for silence when on set. They should have strong verbal and written communication skills, be able to take orders, and to show tact and deference towards those in positions of authority and greater responsibility. They must be punctual and enthusiastic, and understand the importance of taking detailed notes and recording expenditure accurately. They should be level headed, and able to work calmly and effectively under pressure. Production Runners must be able to contribute to good working relationships, and to create a positive atmosphere on the production. They should have good secretarial skills, and be computer literate in standard word processor, spreadsheet and email programs. They should also be aware of health and safety issues, and ensure that their actions do not constitute a risk to themselves or to others. JSO WEDDING & EVENT'S COMPANY

Wedding Day Assistant Coordinator Brides Assistant NCR National Capital Region, Makati City Philippines April 2013 September 2014

As a Receptionist/ Wedding Day Assistant Coordinator Brides Assistant :

● Energetic and highly personable

● Professional, both in appearance and demeanor

● Meticulously organized and attentive to details

● Extremely capable at multi tasking

● Decisive yet flexible

● Consistently punctual

● Able to successfully relate to a wide variety of personality types

● Able to remain calm and think clearly throughout periods of immense stress

● Able to be constantly on their feet for 8 hours at a time

● Able to function as a team player and to respond to direct and immediate requests from their supervisor

● Committed to pursuing perfection


The Museum Manila

Pasay City Manila

June 2013 August 2013

As a Admin Coordinator/Gallery Attendant:

● Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.

● Completes administrative projects by identifying and implementing new technology and resources; redesigning systems; recommending re deployment of designated resources.

● Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting procedures.

● Resolves administrative problems by analyzing information; identifying and communication solutions.

● Provides information by answering questions and requests. QUALIFICATIONS

High literacy on computer operation using different Microsoft Office Applications

(Word, Excel, PowerPoint, Outlook), Internet.

Advance with the English Language both in written and oral communication.

Youthful and yet very mature, honest, confident, ambitious and innovative apart from being a self starter.

Ability to lead a team with excellent interpersonal skill.

Hard worker and remain eager to add diversity tomy experience with new ideas and development in any field.

I am an open minded person and keen to learn new things, therefore to adjust myself with any new environment is not a difficult task

Excellent interpersonal, planning and communications abilities

Can work under pressure and able to work longer hours CHARACTER REFERENCES

Kim Fernandez

Office Manager

Sweetwater International FZ LLC


Sergio Andaya Jr.

Relationship Officer



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