Osama Ramdan Hamdan
Ras Al Khaimah, United Arab Emirates
Mobile No.:+971*********
Email Add: acw274@r.postjobfree.com
Objective
Great desire to work in career development which goes with my nature and ambitions.
Great desire to develop my self through refine skills on customer service.
Work Experience
Position: Receptionist
Duration: April 1, 2014 - May 31, 2015
Company: Winter Valley Warwick Resort & Spa
(Dead Sea – Jordan) - 4 stars
Job description: welcomes visitors by greeting them in person or on the telephone and answering or referring inquiries, maintains security by following procedures,maintains safe and clean reception area by complying with procedures, rules, and regulations .maintains continuity among work team by documenting and communicating actions, irregulars, and continuing needs, making check in and check out and posting invoices through opera system,
Education
Education level: Bachelor's / College Degree
Hotel Management (Customer Service,
Course: Communication Skills, Cultures International,
Security Management,H.R Management,
Accounting,MarketingandSalesManagement)
School/University: Jordan Applied University College of Hospitality
and Tourism Education
Training
Position: Front Desk Receptionist and Guest Relation
Duration: 8months
Company: Crowne Plaza Amman Hotel (5 stars)
Job description: Answer phone calls and transfer,make reservation
and posting invoices through opera system,dealing
with guest complaints and emergency situations
Position: sales and customer service
Duration: 2 months
Company: Markeeto Travels ( Ras Al Kamiah )
Job description: selling tickets and provides all information about packages, dealing with complaints, posting invoices, using online and system to reservation the tickets
Participation
Position: sales and customer service
Duration: 17 to 19 September 2016
Company: smart solution company cleaning services (the
Hotel show – world trade centre –Dubai)
Job description: describing about our company service what we have packages which are we using the chemicals for cleaning and provides all information in contract typing and received all business cards from clients and follow up with them.
Skills & Others
Microsoft Office Applications
Opera and Spark System
Communication Skills
Hard worker and team player
Customer satisfaction
Issues Resolving
Safety and Security
Body language
English course at inlingua institute
Knowlege of administrative procedures
Personal Data
Age : 24
Date of Birth: December 25- 1992
Gender: Male
Nationality: Jordanian
Religion: Muslim
Place of Birth: Ras Al Khaimah, United Arab Emirates