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Hard worker and team player Customer satisfaction Issues Resolv

Sharjah, Sharjah, United Arab Emirates
October 17, 2016

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Osama Ramdan Hamdan

Ras Al Khaimah, United Arab Emirates

Mobile No.:+971*********

Email Add:


Great desire to work in career development which goes with my nature and ambitions.

Great desire to develop my self through refine skills on customer service.

Work Experience

Position: Receptionist

Duration: April 1, 2014 - May 31, 2015

Company: Winter Valley Warwick Resort & Spa

(Dead Sea – Jordan) - 4 stars

Job description: welcomes visitors by greeting them in person or on the telephone and answering or referring inquiries, maintains security by following procedures,maintains safe and clean reception area by complying with procedures, rules, and regulations .maintains continuity among work team by documenting and communicating actions, irregulars, and continuing needs, making check in and check out and posting invoices through opera system,


Education level: Bachelor's / College Degree

Hotel Management (Customer Service,

Course: Communication Skills, Cultures International,

Security Management,H.R Management,


School/University: Jordan Applied University College of Hospitality

and Tourism Education


Position: Front Desk Receptionist and Guest Relation

Duration: 8months

Company: Crowne Plaza Amman Hotel (5 stars)

Job description: Answer phone calls and transfer,make reservation

and posting invoices through opera system,dealing

with guest complaints and emergency situations

Position: sales and customer service

Duration: 2 months

Company: Markeeto Travels ( Ras Al Kamiah )

Job description: selling tickets and provides all information about packages, dealing with complaints, posting invoices, using online and system to reservation the tickets


Position: sales and customer service

Duration: 17 to 19 September 2016

Company: smart solution company cleaning services (the

Hotel show – world trade centre –Dubai)

Job description: describing about our company service what we have packages which are we using the chemicals for cleaning and provides all information in contract typing and received all business cards from clients and follow up with them.

Skills & Others

Microsoft Office Applications

Opera and Spark System

Communication Skills

Hard worker and team player

Customer satisfaction

Issues Resolving

Safety and Security

Body language

English course at inlingua institute

Knowlege of administrative procedures

Personal Data

Age : 24

Date of Birth: December 25- 1992

Gender: Male

Nationality: Jordanian

Religion: Muslim

Place of Birth: Ras Al Khaimah, United Arab Emirates

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