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IT help Desk

Location:
Philippines
Salary:
18000
Posted:
October 17, 2016

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RICO C. ORTEGA

** ****** ******* ****** ****

acw26w@r.postjobfree.com

092********

OBJECTIVE

To continue what I'm doing best from my previous job and become an asset to your company.

EDUCATION

College

Diploma in Computer Engineering Management Tehcnology

Polytechnic University of the Philippines

NDC Compound, Pureza St., Sta. Mesa, Manila

2009- 2012

High School

Don Alejandro Roces Sr. Science Technology High School

Roces Avenue, Barangay Obrero, Quezon City

2005- 2009

Elementary

General Roxas Elementary School

Barangay Roxas, Quezon City

1999- 2005

CORE STRENGHTS

•Multi-tasking

•Assembling Computer

•Re-formatting computer

•Installing OS (windows xp, 7, vista)

WORK EXPERIENCE

Ibex Global

Customer Service Representative – February 18, 2015 – October 10, 2016

Analyzing and solving customer’s issue

Assisting customer in placing their order online

Basic trouble shooting of the company’s website

Giving instruction to customers to trouble shoot the website

Convergys

Customer Care and Sales Representative – June 3, 2013 – January 10, 2014

Resolving customer concern

Giving option in updating customers account

Transitioning to sales after giving appropriate resolution to customer’s concern

Teleperfomance

Customer Care Representive - September 3, 2012 - April 29, 2013

•Resolving costumer's issues and concerns in a timely manner

•Noting costumer's account about the call

•Multi-tasking

•Trouble shooting costumer's cell phone

Student Training (On-the-job-training)

Scope Works Asia Inc. - January 11, 2012-May 25, 2012

•Trouble shooting computer

•Network Tracing

•Inventory of IT equipments

•Encoding

•Re-imaging of hard disk drive

•Re-formatting

Philippine Overseas Employment Administration - April 28, 2010 - June 25, 2010

•Inventory

•Office works

•Encoding

•Filing of files

PC Gilmore - April 23, 2009 - June 15, 2009

•Trouble shooting computer

•Re-formatting of desktop and laptops

•Assembling computer

•Interaction with costumer

SEMINARS ATTENDED

Tech Tutor 3

SM Megatrade Hall Ortigas Center, Mandaluyong City

October 4, 2011

VOIP, Wireless Network and Fiber Optics

Rivan IT Center, Mendiola Square Bldg. Recto St., Manila

September 10, 2011

Work Ethics

Polytechnic University of the Philippines - College of Tehcnology

NDC Compound Pureza St., Sta. Mesa, Manila

September 6, 2011

Tech2tutor

SM Megatrade Hall Ortigas Center, Mandaluyong City

September 28, 2010

CHARACTER REFERENCE

is available upon request



Contact this candidate