RICO C. ORTEGA
acw26w@r.postjobfree.com
OBJECTIVE
To continue what I'm doing best from my previous job and become an asset to your company.
EDUCATION
College
Diploma in Computer Engineering Management Tehcnology
Polytechnic University of the Philippines
NDC Compound, Pureza St., Sta. Mesa, Manila
2009- 2012
High School
Don Alejandro Roces Sr. Science Technology High School
Roces Avenue, Barangay Obrero, Quezon City
2005- 2009
Elementary
General Roxas Elementary School
Barangay Roxas, Quezon City
1999- 2005
CORE STRENGHTS
•Multi-tasking
•Assembling Computer
•Re-formatting computer
•Installing OS (windows xp, 7, vista)
WORK EXPERIENCE
Ibex Global
Customer Service Representative – February 18, 2015 – October 10, 2016
Analyzing and solving customer’s issue
Assisting customer in placing their order online
Basic trouble shooting of the company’s website
Giving instruction to customers to trouble shoot the website
Convergys
Customer Care and Sales Representative – June 3, 2013 – January 10, 2014
Resolving customer concern
Giving option in updating customers account
Transitioning to sales after giving appropriate resolution to customer’s concern
Teleperfomance
Customer Care Representive - September 3, 2012 - April 29, 2013
•Resolving costumer's issues and concerns in a timely manner
•Noting costumer's account about the call
•Multi-tasking
•Trouble shooting costumer's cell phone
Student Training (On-the-job-training)
Scope Works Asia Inc. - January 11, 2012-May 25, 2012
•Trouble shooting computer
•Network Tracing
•Inventory of IT equipments
•Encoding
•Re-imaging of hard disk drive
•Re-formatting
Philippine Overseas Employment Administration - April 28, 2010 - June 25, 2010
•Inventory
•Office works
•Encoding
•Filing of files
PC Gilmore - April 23, 2009 - June 15, 2009
•Trouble shooting computer
•Re-formatting of desktop and laptops
•Assembling computer
•Interaction with costumer
SEMINARS ATTENDED
Tech Tutor 3
SM Megatrade Hall Ortigas Center, Mandaluyong City
October 4, 2011
VOIP, Wireless Network and Fiber Optics
Rivan IT Center, Mendiola Square Bldg. Recto St., Manila
September 10, 2011
Work Ethics
Polytechnic University of the Philippines - College of Tehcnology
NDC Compound Pureza St., Sta. Mesa, Manila
September 6, 2011
Tech2tutor
SM Megatrade Hall Ortigas Center, Mandaluyong City
September 28, 2010
CHARACTER REFERENCE
is available upon request