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Technical Support

Location:
Huntsville, Alabama, United States
Posted:
October 16, 2016

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Resume:

ASHLEY MUSOKE

EDUCATION:

Grand Canyon University- Enrolled, 08/2016

MBA, Emphasis in Finance, Expected Graduation Date-10/2018

Alabama A&M University- Huntsville, AL

B.A. in Psychology, minor in Business Management

Overall GPA: 3.5, Graduated Cum Laude, 2009

WORK HISTORY:

Nektar Therapeutics - Huntsville, AL 05/16 - current

Document Control Administrator

Store, manage and track company documents.

Scan, image, organize and maintain documents adhering to company’s lifecycle procedures and records retention schedule.

Receive and process Requests for Information and maintain requests via tracking logs.

Assist with file migrations and audits, performs administrative tasks as needed.

Reconcile bin cards and file documents

Huntsville Hospital via Employment Agency- Huntsville, AL 07/15 - 11/15

Documentation/Records Coordinator

Reviews and analyzes purchase requisitions, investigates and develops sources of supplies, prepares bid specifications, issues bid requests and reviews quotations.

Processes difficult and unique purchasing transactions according to state and federal statutes. Examines and analyzes departmental purchase requisitions for completeness and accuracy of information; contacts department or initiator to clarify or complete information; determines method to process requisition based on dollar amount, timeliness required, existing open contracts, and/or competitive bidding.

Research and process special order requests from different departments within the hospital.

Create, edit and organize spreadsheets, reports and other documents to keep track of inventory numbers and to track and confirm orders with vendors.

Dynetics- NASA Contractor- Huntsville, AL 10/13 - 09/14

Records Specialist

Import data into data management system

Inventory or dispose of governmental records

Submit data to the National Archives

Make copies, scans paperwork, file documents

Study drawings, specifications, mockups, and product samples

Gather information on their subjects in libraries and on the web

Prepare charts, graphs, or forms to go along with rough drafts

Ensure fields flow in the correct sequence

Interface with multi-level team members and customers daily to accomplish common goals

DP Associates - NASA Contractor- Huntsville, AL

Technical Specialist 10/10- 10/13

Provide technical support to Records Management

Create, Organize, and Manage Computer Data for records disposition

Collect, maintain, track and report confidential, sensitive data

Interface with multi-level team members and customers daily to accomplish common goals

BBVA Compass Bank-Huntsville, AL 10/09 -10/10

Teller

Responsible for clerical work, answer phones and filing of government documents

Responsible for communicating and handling confidential information

Responsible for cashiering duties

Responsible for meeting monthly product-sales quota

Provide superior, quick and friendly service to all

Alabama A&M University-Huntsville, AL 09/06 - 07/09

Computer Lab Assistant

Receptionist

Responsible for technical support to students and patrons

Scheduled appointments, set up rooms and equipment usage

Provided superior, professional customer service

Trained newly hired employees

SKILLS:

Trained on NARA (National Archives and Records Administration) Records Management Operations

Knowledge and understanding of the current practices and procedures of records management

Proficient in All Microsoft Office applications (Microsoft Word, Microsoft Excel, etc.)

Proficient in Access Database applications

Type: 50 wpm

Proficient in performing a variety of administrative support functions which includes the use of office automation software (word processing, spreadsheet and databases)

Proficient in retrieval, update and storage of electronic data; preparing, editing and final formatting of documents and reports

Proficient in processing mail; data management; records retention processing

Proficient in customer support/telephone coverage

Able to analyze and resolve client needs quickly

Able to perform audits/quality reviews

Overall Team Player



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