Resume

Sign in

Customer Service Manager

Location:
Santa Clara, California, United States
Posted:
October 16, 2016

Contact this candidate

Safa nyeh

**** ***** ** *** # **

Santa Clara, CA 95050

Cell phone: (408) ***-****

To obtain an entry level position in your company that would allow me to utilize my skills, gain new skills and become an asset to my employer.

SUMMARY:

4+ years of coordinating client services, administrative, and server/waiter experience in diverse business environments.

Highly motivated and punctual worker with a great attitude.

Outstanding interpersonal and communication skills with customers, team members, managers and peers.

Effectively able to multi-task and balance competing priorities within a fast pace environment and meet goal objectives.

Displays a collaborative work ethic, and a superior level of adaptability and initiative.

Strong computer skills including: Microsoft Office, Word, Excel, and PowerPoint. Hardware programs and internet.

EDUCATION & AFFILIATIONS:

2012 – Current Mission College Santa Clara, CA GPA: 3.0

Graduation 2011 Prospect High School San Jose, CA

Graduation 2009 DA Model High School Karachi, Pakistan

PROFESSIONAL EXPERIENCE:

Bank of America 10/2015 – Present

Customer Service Representative San Jose, CA

Financial Banker/ Business Specialist

Provided support for the branch and district manager by implementing corporate guidelines and policy as needed to help implement the highest level of customer service.

Maintained and build client bases, keeping current client financial plans up-to-date and support new clients on an ongoing basis used to achieve their financial goals and objectives

Sell corporate financial products and services to meet the financial needs to help clients save money, time, and convenience.

Analyzed financial information obtained from clients to determine strategies for meeting clients’ financial objectives, budget, and expenses to develop a financial plan.

Reviewed client’s accounts and plans regularly to determine a need for plan reassessment, and provide partner referrals who can assist them with plan implementation.

STAPLES 08/2015 – 10/2015

CUSTOMER REP/CASHIER San Jose, CA

Provided Front-end assistance to the manager operating the store efficiently providing the best customer service.

Greet customers and receive payments

Placed special orders and/or call other stores to find desired items.

Increased sales through persuading customers to establish staples reward cards.

Panda Express 08/2011 – 07/2013

Sales/ Cashier San Jose, CA

Provided Front-end assistance to the manager operating the store efficiently providing the best customer service.

Greet customers, take and assemble orders and receive payments.

Cooked and prepared the main dishes as one of the Chefs.

Checked food and supplies stock and maintain inventory

Maintained the cashier to ensure accurate balance in the registers.

McDonalds 10/2012 – 12/2013

Cashier San Jose, CA

Greet customers, take and assemble orders and receive payments

Discussed products and ensures customer satisfaction, addressing complaints calmly and swiftly

Clean restaurant according to the restaurant’s sanitation procedures and policies

Check equipment to ensure it is working efficiently

Back up crew members in the event of absences and work overload

Check food and supplies stock and maintain inventory

Assist new crew members with on job training

Macy’s 07/2013 – 03/2015

Customer Rep/ Cashier San Jose, CA

Greet customers, bag purchases and receive payments as the cashier

Increased sales through persuading customers to establish Macy’s credit cards

Placed special orders and/or call other stores to find desired items.

Provide the highest quality of customer service experience on the floor and over the phone.

Shan Restaurant 01/2011 – 09/2011

Host/ Server San Jose, CA

Greeted patrons, took orders, and answered questions regarding the menu

Helped kitchen staff in food and salad preparation

Removed plates and cleaned tables

Cleaned restaurants premises before starting and after closing

Provide excellent patron experiences through phenomenal customer service evidenced by high number of regular patrons requesting to sit in my section

Consistently exceed sales goals by effectively managing sections and multi-tasking

REFERENCE:

Available upon request



Contact this candidate