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Customer Service Data Entry

Hillsborough Township, New Jersey, United States
October 16, 2016

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Donna H. Wong

Hillsborough, NJ ***** ~ 908-***-**** ~

Data Entry ~ Customer Service ~ Teaching & Lesson Planning

Patient, compassionate, and dedicated Assistant Teacher and community volunteer with extensive experience in data entry, activity coordination, and lesson planning, eager to offer outstanding customer service to your organization.

Profile of Qualifications

Ability to offer patience and exceptional listening skills to customers/clients through years of attaining a large amount of forbearance and empathy working with elementary age children.

Strong understanding of de-escalation techniques and turning conflicts into opportunities through working with students of all ages in classroom, church, and community service environments.

Detail-oriented with excellent record keeping skills gained by entering orders for sales representatives for EBI medical Systems and processing auto claims as a Customer Service Representative for Traveler’s Insurance Company.

Multitasking capabilities with expertise organizing activities for many volunteer services, handling multiple demands at once.

Professional Experience

Assistant Teacher, Somerset Valley YMCA, Hillsborough, NJ 2014-2015

Enthusiastically coordinated and executed teaching curriculum as set forth by the head teacher, using knowledge of childhood development to communicate material in a way that met academic, intellectual, and social needs of children.

Received recognition for creativity of classroom lesson plans and instructional techniques from teacher an students.

Substitute Teacher, Branchburg Township School District, Branchburg, NJ 2012-2014

Acted in place of teacher to enforce behavioral expectations, teach set curriculum, and distribute pre-planned materials to elementary students.

Applied progressive teaching techniques to meet each child on his or her level and created a positive and comfortable learning environment.

Personal Aid for Special Needs Student, Rockbrook School, Skillman, NJ 2008-2010

Facilitated one-on-one reading sessions with special need student and helped focus attention on activities within the classroom, individually and in groups.

Created a learning environment that met student academic, intellectual and social needs while also supporting other staff and classroom instruction

Substitute Teacher, Hillsborough School district, Hillsborough, NJ 2007-2008

Ensured that the elementary curriculum for the school was being executed appropriately to elementary age children.

Taught curriculum utilizing innovative teaching strategies, listening closely when students voiced their fears and concerns about the standards and requirements of each lesson.

Additional Experience

Assistant Preschool Teacher, Richard F. Blake Children’s Center

Group Teacher, Children’s Corner at Morristown Memorial Hospital

Preschool Teacher, Mendham Country Day

Data Entry Clerk, E.B.I. Medical Systems Inc.

Assistant Preschool Teacher, Kirby Child Care Center

Volunteer Experience

Girl Scout Leader, Girl Scouts of Rolling Hills

Sunday school Teacher, Faith Lutheran Church

Bible Camp Assistant, Crossroads Community Church

Classroom Mother, Wood’s Road School

Education & Certifications

Coursework: Early Childhood Education Associates Program, Raritan Valley Community College, North Branch NJ

State of New Jersey Group Teacher’s Certificate, County College of Morris, Randolph NJ

Clerk Typist Certificate, Dover Business College, Dover, NJ

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