Francielle Pereira da Silva

**** * **** ******,

Vancouver BC V5V 2S5

604-***-****/

acw236@r.postjobfree.com

acw236@r.postjobfree.com

OBJETIVES

To obtain a position that will enable me to use my experience with customer service and my ability to work well with people; to help improve customer satisfaction and enhance the company image.

LANGUAGES

Portuguese (Native)/ English – (Fluent)/ Spanish – (Fluent)

SKILLS

Strong verbal and personal communication skills.

Problem analysis, use of judgment and ability to solve problems efficiently.

Self motivated, initiative, high level of energy.

Decision making, critical thinking, organizing and planning.

Tolerant and flexible to different situations.

Customer service orientation.

Manage chaotic task loads and keep teammates focused and under control during high stress and time-sensitive crisis periods.

Adaptability and ability to work under pressure.

Ability to work with little or no supervision.

Strong verbal and written communication skills

Strong desire to expand my current skillset and increase my value as an asset to the company.

Capable of meeting deadlines.

Proficiency with Microsoft Office and Internet.

Outstanding typing skills.

VALUES

Honest, Integrity, Dedicated, Hard-Worker, Positive Attitude, Motivated, Self-Confident and Good Work Ethic.

PROFESSIONAL EXPERIENCE

Au Pair 2010- 2011

Cultural Care, Portland/ Las Vegas – USA

Telemarketing Attendant – Brazil 2013

A&C – Relacionamento e Responsibilidade, Montes Claros – Brazil

Worked in two departments:

Complaints: Resolved customer concerns

Cancellations: Maintained client’s business while resolving frustration

Live in Caregiver program 2014-2016

North Vancouver, Canada

VOLUNTEER EXPERIENCE

The Church of Jesus Christ of Latter Day-Saints. (2009 – 2016)

Teach children between 4-8 years old.

Plan and Coordinate weekly activities for a group of teenagers.

Report and Supervise Visiting Teaching Program.

Vancouver Aquarium 2015- 2016. (1 year and 6 months)

Costumer Service – Gallery Greeter

Event Assistant

EDUCATION

Unimontes 2008- 2013 (3 years and 6 months)

Bachelor of Arts – Spanish. (Incomplete)

Clackamas Community College – 2010

Vocabulary Building

College of Southern Nevada - 2011

English 101

Creative Writing

CPR Trainned

Valid BC Driver’s licence

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