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Customer Service Manager

Mississauga, Ontario, Canada
October 16, 2016

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Laura V. Gourley

*** *********** ****** ******,

Mississauga ON L5R 1J6

905-***-**** © 416-***-****



Good communication skills

Good customer service skills

Work effectively with time, management skills.


Operation Manger Fast Fleet service Inc. 1999-2016

Building Manager Housekeeping Pan Am & Para Pam Toronto May – August 2015

Housekeeping Facilitator Bain Injury resources services Oakville 2014

Housekeeping supervisor Dixie mall, Burlington mall and Dufferin mall. 2006-2012

Custodial / Janitor United Church. 2002-2006

Maintenance facilitator Women’s shelter. 1999-2002

Receptions Holth Renfrew. 1986-1998

Housekeeping supervising duties: light and heavy cleaning, Strip and Wax floors, Carpet wash.

Custodial / janitor duties: General cleaning interior and external.

Maintenance facilitator of the church.


High school diploma Lima-Peru

Personal Attendant Canadian all care college


Laura V Gourley Cell 416-***-**** Email:


Seeking a position to utilize and develop my supervisor skills in the cleaning industry

Qualification summary

Able to work well under pressure

Great at delegating work in a friendly manner

Excellent time management skills

Superior communication skills with great management skills

Flexible and willing to learn new skills

Great organization skills

Work experience

Tbm Service group inc. May- August 2015

Building manager

Responsible for managing the staff requirements and task allocation to maintain labor cost in line with budgets.

Responsible level of standards for the housekeeping, cleaning, linen, service laundry and waste for the Toronto 2015 Pan American Games Village.

Ensuring proper measurement and proper use of cleaning supplies by all members.

Daily delegations and different tasks to the team members.

Managing 12 supervisors more the 50 staff members, for a building of 19 floors.

Operating and maintaining cleaning equipment and ensuring all policies are fallowed.

Ensuring That supplies are available each day to properly perform job.

Provide training for the new employers.

Locking up and securing job site at the end of the day.

Making sure for a safe and hazard free.

Fast fleet service inc 1999 - 2016

Operations Manger Evaluating performance, payrolls, Monitor and enforces compliance standards and regulatory requirements. Working directly with customers. Complete specific task that are urgent.

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