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Account Manager/HRIS Management

Georgia, United States
October 16, 2016

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Atlanta, GA *****


Servie Delivery / Project Management / Human Resources / Payroll

Implementing Solutions that Enhance Profitability

Highly motivated and passionate professional with comprehensive expertise in employee benefits, HRIS, and payroll administration, with extensive outsourcing / off-shoring, implementation, and call center knowledge.

Successful history coordinating, managing, and engaging clients and operational teams to produce outstanding results, while generating new ideas, increasing overall company performance, and building and strengthening strategic alliances.

Adept at establishing policies, procedures, and technologies to enhance efficiency, financial health, and exemplary service.

Proficient in numerous payroll / HR platforms: Peoplesoft, Dayforce, SAP, Workday,Taleo, Enterprise


Ceridian – Atlanta, GA 2014- 2016

Service Delivery Manager/Project Manager

Communicated with clients regarding HR / HRIS and Payroll applications. Provided assistance on day-to-day administration, troubleshot escalated issues, and discussed impact of select legislative requirements.

•Ensured delivery of optimal service, client satisfaction and client retention by promoting exceptional customer service

•Ensured global HR and Payroll services are delivered to budget and quality standards by closely monitoring and enforcing audit and quality controls

•Developed trusted relationship with key client stakeholders, decision makers, and operational teams, driving solid partnerships

•Set up and enforced client governance model, adhering to and enforcing contract terms and conditions.

ADP- Atlanta GA. 2011- 2014

Manager, HR/Payroll Operations

Led daily payroll activities for a team of 15-20 employees.

•Competed all payroll related work, meeting scheduled deadlines, quality standards, priorities and overall company and client goals.

•Independently managed 1-3 mid-size clients, delivering timely and accurate payroll.

•Ensured 100% compliance to SAS70 and state / federal legislative guidelines by performing quarterly audits using various reports and established control objectives.

•Mentored and coached payroll specialists, developing skills to meet current position proficiencies and established progression proficiencies.

NorthgateArinso - Atlanta, GA 2009-2011

Global Service Delivery Manager

Provided direction to payroll and benefits teams to assist in resolving high level client issues and efficient workflows

•Trained and mentored operations team members, identifying development needs and working with leadership to coordinate additional training needs.

•Reviewed monthly client billing, ensuring services billed accurately and timely.

•Maintained ongoing work plans, tracking client requests and changes to system and procedures.

ADP-Atlanta, GA 2007-2009

HR Implementation Consultant/Project Manager

Project managed 8-10 week implementation process for both HRIS and Payroll systems purchased by clients including coordination, design, and installation of 401K, pension plans, health and dental plans, supplemental plans, tuition reimbursement, life insurance, and investment plans.

•Developed talent management systems, recruiting systems, leave plans, and employee and manager self- service applications, standardizing policies and procedures.

•Guided clients through creation of database, data extractions, loading of data, and employee / manager self-service components for smooth transition to new HRIS system.


Vice President, Operations

Managed Sales and Operations within brokerage firm specializing in health, dental, disability, life and vision insurance. Handled medicare, flexible spending accounts, and kidnap / ransom insurance. Maintained HRIS system and $4M operational budget.

•Contributed to organizational growth, resulting in 20% increased revenues.

•Achieved record-breaking results in employee relations, increasing quality scores 96%.

•Reduced costs 15% by analyzing customers’ monthly claims and banking reports and identifying trends and opportunities.

CIGNA HEALTHCARE, Scranton, PA / Charlotte, NC. 1996-2000

Trainer / Lead Training Consultant

Developed evaluated, maintained and administered all aspects of new hire and existing customer service representative training for major healthcare corporation.

•Recruited, managed, and trained supervisors and other managerial staff for customer service call center, increasing knowledge base on claims, health insurance laws and regulations, human resources procedures, PeopleSoft application, benefits, and managerial skills.

•Developed and standardized training curriculum for newly hired customer service representatives, delivering information on best practices to handle customer benefit verifications.

Implementation Manager / Project Manager 2000-2004

Performed case installations, conversions and significant renewal plan changes for commercial

HMO, managed care, dental, PPO, medicare, and indemnity plans, including self-funded and fully

insured accounts.

•Managed team of participants from benefits administration, underwriting, sales, field claim offices, structured regional coverage and outside vendors, completing new and existing account installations.


Master of Arts (MA), Organizational Leadership, Shorter College, Atlanta, Ga.

Bachelor of Arts (BA), Business Management, Montreat College, Charlotte, N.C. (cum laude)

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