Danilyn V.Dunlap

**** ******* ****

Lawrenceville, Georgia USA 30043

Mobile # 678-***-****

Email: danilyn acw22g@r.postjobfree.com

Position Applied: Reception, Administration, Customer Service

Objectives:

To develop and enhance my skills, knowledge and abilities in any customer relations department. Willing to learn other fields to attain the highest level of quality.

Skills

Fully committed to providing the highest possible standards of customer service and support.

Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives.

People oriented ; enjoy working directly with customers and the general public.

Self starter - can be depended on to complete task under minimal supervision.

Understands and appreciate the importance of a job well done.

Computer Literate

Working Experienced Overseas

Aroushi Beauty Salon And Spa, Dubai UAE

Receptionist/Admin – December 2014 to March 2016

Scheduling appointments and receive phone calls and answering inquiry about the services the company offers.

Make sure satisfaction of the clients are met.

Ensure the cleanliness of the respective area of the spa.

In charged of cashiering, daily spa reports and daily cash deposits.

Beach Haus Tanning Salon, Kuwait

Receptionist/ Admin - December 2009 to April 2010

Receive phone calls and scheduling appointments

Reordering Stocks and maintain stocks inventory

Assisting clients over the phone and facilitate their requirements

In charge of the salon in the absence of the manager and facilitate salon requirements as needed.

Soho Salon and Spa, Kuwait

Receptionist / Admin - May 2007 to November 2009

In charged of scheduling clients appointments

Assisting clients over the phone.

Reordering stocks and inventory.

Clientele customer service.

MH-Alshaya Will – Coast Marina Mall, Kuwait

Sales Associate - April 2005 to March 2007

Designed more attractive merchandise presentation strategies and special marketing campaigns, resulting in increased store traffic and profits.

Trained new sales staff.

Increased store inventory and expanded merchandise purchases.

Responsibilities included purchase, merchandising, customer service, and all facets of running a department store.

Employment History Philippines

LN Agustin Memorial Hospital

Erorreco Drive

Bacolod City, Negros Occidental, Philippines

Information/Admission Staff – June 1995 to July 1998

Greets and receives patients to be admitted gathering and recording physician, patient, and payment responsibility information.

Answering questions and phone calls.

Providing hospital services information.

Serves and protect the hospital community by adhering to professional standards and hospital policies.

Badian Island Beach Hotel, Cebu Philippines

Receptionist– July 1998 to July 1999

Scheduled client arrivals and departures and allocated room to guests.

Provide discreet secretarial and reception services.

Liaised with the major airline companies to cover emergency bookings.

Completed general office duties including typing menus, filing, taking telephone bookings, processing cash and credit card payments.

Assisted in the training of reception staff on the computerized booking system.

Responsible for the scheduling of staff rotations for the reception area.

Castle Peak Hotel, Cebu Philippines

Senior Receptionist – August 1999 to September 2001

Scheduled bookings and maintained up to date confidential guest files.

Organized local tours and activities for hotel guests.

Managed customer relations and provided exemplary service to all guests.

Troubleshot and resolved problems.

Handled customer complains.

Supervised front desk staff.

Trained and supervised part time staff and trainees.

Handled telephone inquiries, bookings, internal and external mail, and filing all booking forms and correspondence.

Education:

Albuera National High School - 1987 to 1991 High School Diploma

West Negros College - 1991 to 1995 Bachelor of Arts in English

UHA Caregiving Center -June to Nov. 2010 Caregiver

References will be provide upon request.

Contact this candidate