Customer Service

CHRISTINE KRATZ

Target: Health Fitness Nutrition

**** * *** ******, ******** NE 68310

402-***-**** *********.******@*****.***

Profile

Dynamic Health and Fitness professional with 15 years of experience in nutrition, exercise, and natural/organic industries. Difference maker with reputation for changing lives by working collaboratively with and through people in the process as a strong motivator and inspiration. True believer in natural health and healing through nutrition. Credentialed trainer with charismatic “can do” attitude and unwavering commitment to excellence.

Numerous awards in Women’s Natural Bodybuilding & Physique categories. 2010-2015

Over 20 Customer Service and Team Member of the Month awards from Whole Foods Market.

Placed 2nd Runner Up for Whole Foods’ “Market Team Member of the Year” (out of 253 candidates). Expertise

Natural Health & Healing Marketing Initiatives Education & Instruction

Nutritional Strategies Relationship Building Client Needs Assessment

Client Service Excellence Laboratory Procedures Coaching & Counseling Professional Experience

NATURAL GROCERS BY VITAMIN COTTAGE, Omaha, NE 12/2013 to 4/2016 Nutritional Health Coach

Providing professional science based nutrition education and training to NGVC employees, the customers and the community while promoting a positive and preventive vision of healthcare through both internal and outreach events. Key Contributions:

Implementation of Nutrition related seminars to public/private business on a weekly basis.

Conduct individual Nutritional Health Coaching Sessions with customers and new team members providing information on dietary supplements, food quality and nutrition.

Develop and implement store customer nutrition education classes, culinary nutrition education classes, guest presenter programs and other store events and services on a weekly basis.

Provides an educational link for NGVC employees to keep them informed about nutrition and store products by conducting a mandatory monthly science based nutrition education meeting. COMPLETE NUTRITION CORPERATE OFFICE, Omaha, NE 10/2013 to 4/2016 First Impression & Support Specialist

Providing customer support to a network of high-quality nutritional supplement retail stores with a mission to create safe and effective weight loss management, sports nutrition and general health to help customers look better, feel better and perform better.

Key Contributions:

Establish a strong rapport in client relationships as well as with vendors and contractors.

Effectively corresponds with executives to achieve satisfactory resolution of issues within 24-72 hours.

Provide efficient support for administrative staff with mailing, shipping, e-mails, and monthly calendars. CHRISTINE KRATZ

Target: Health Fitness Nutrition Page 2

402-***-**** *********.******@*****.***

JEN ARRICALE ENTERPRISES, Omaha, NE 4/2013 to 12/2013 Executive Assistant to Jen Arricale

Support business needs of Celebrity Fitness Chef Jen Arricale. Creation of nutrition collateral such as brochures, diet specific recipes, as well a social media posts on various health and nutrition topics. Key Contributions

Creation and publication of a cookbook for Celebrity Fitness Chef Jen Arricale (Healthy Recipes for a Busy Life).

Development of various marketing materials such as healthy recipes, brochures, Power Point presentations, exercise and cooking videos, athletic biographies, trademark nutrition lists and personal diet plans.

Launch of base diet templates to be used for a nation wide nutrition franchise. LIFETIME FITNESS, Omaha, NE 4/2012 to 4/2013

Personal Trainer and Nutrition Consultant

Maximize members’ workout efficiency, fitness results, stamina, and overall enjoyment by providing various personal training services and programs. Deliver professional instruction on techniques, use, and safety of cardiovascular, flexibility, and strength training equipment. Conduct fitness consultations and assessments for new clients. Ensure clients remain satisfied, motivated, and focused to achieve goals and sense of well-being. Key Contributions

Created exciting, safe, all-inclusive, and results-driven personal training and nutrition programs.

Devised system to immediately connect new members to resources, thus eliminating delays and heightening satisfaction.

Achieved and exceeded monthly revenue and session goals. WHOLE FOODS MARKET, Omaha NE & Chicago IL 9/2005 to 4/2012 Demo Coordinator Marketing Team Coffee Buyer Graphic Designer Brought in to represent the quality and character of Whole Foods brand at health fairs, bike rides, environmental projects, and fundraisers. Planned and orchestrated events, tastings, and classroom activities in conjunction with marketing team. Taught classes and facilitated workshops on current nutrition topics. Supported educational activities by creating display materials, brochures, signage, and recipe cards.

Key Contributions:

Subsequently promoted to Graphic Design/Store Artist position and raised store’s design standards.

Earned a multitude of awards, including Customer Service, Team Member of the Month, Unsung Hero, and Homegrown Leadership. Won 2nd place in the Green Trek exercise challenge in 2007.

Grew sales by providing competent leadership for product demonstrations. Education

B.S. Health Education and Nutrition (2006)

UNIVERSITY OF NEBRASKA AT OMAHA, Omaha, NE

Credentials & Affiliations

Certified Personal Trainer (CPT) and Behavior Change Specialist– National Academy Sports Medicine 2011 CPR Certification – American Heart Association

First Aid Certification, American Red Cross

Adobe Illustrator CS5 Certified

Foundations of Western Herbalism – Four Winds Center for Herbal Studies Active Volunteer – Cooking Matters VNA (for school teens) Precision Nutrition – Sports Nutrition Coach 2013

Lifegate Core Series – Key speaker in a 13-week nutrition and exercise video presentation sermon series

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