Annette Lobato

*** * ******* ***** ******, CA ***23

acw208@r.postjobfree.com

626-***-****

Objective

To obtain a position that will allow me to utilize my proven abilities in communication, organization, and customer service skills.

Education

Associate in Arts, Fullerton College 2013

Bachelor of Science, University of La Verne-California Major: Psychology

2016

Masters of Marriage and Family Therapy, University of La Verne-California Current Internship

Intern January 2015- July 2015

Acacia Counseling Center –El Monte, Ca

Population served- Court ordered domestic violence clients

• Assisted with communicating program instructions and directions to group members

• Encouraged clients to develop personal growth and solid coping skills for daily life events

• Monitored group behavior by collecting data and documenting group interactions

• Evaluated the effectiveness of treatment provided in group sessions and provided feedback for changes

Work Experience

Case Manager February 2016 – Current

Volunteers of America – West Covina, Ca

Population served- Homeless Veterans

• Provide assessments for supportive services that provide stable housing and employment

• Develop stability plans and goals that are within program limits to help meet clients’ needs for functioning

• Utilize and coordinate social service resources to assist clients with functioning and achieving goals

• Manage client appointments, documentations, enrollment, and documenting client progress

Annette Lobato

136 W Cottage Drive Covina, CA 91723

acw208@r.postjobfree.com

626-***-****

Behavior Interventionist August 2015 to February 2016 Intercare Therapy – West Covina, Ca

Population served- Children diagnosed with Autism Spectrum Disorder

• Provided treatment plans to individuals that will increase his or hers functioning skills

• Communicated and collect data for treatment plans which include program progression, implementation and adjustments for each client

• Maintained rapport with clients and families

Assistant Manager July 2011 to August 2014

First Financial Credit Union – West Covina, Ca

• Provided staff training and development for growth in operations and interpersonal skills

• Coached staff on behavioral changes required for a better working environment

• Organized branch responsibilities and delegated tasks to staff

• Displayed critical thinking, decision making, and problem solving skills daily with customers and staff conflicts/situations

Training and Development Specialist II June 2005 to July 2011 First Financial Credit Union – West Covina, Ca

• Created and implemented training manuals for daily operation tasks in sales and service

• Analyzed results and feedback for program improvements

• Demonstrated strong facilitation skills which equipped the learners for self-development and continual learning

Member Contact Representative II May 2003 to June 2005 First Financial Credit Union – West Covina, Ca

• Maintained a high call volume and customer service quality

• Delivered high levels of customer service skills

• Used effective listening skills with customers to resolve issues Other Skills

Proficiency in: Microsoft Word, Excel, Outlook Express, Adobe Acrobat Professional First Aid and CPR AED Certified 06/08/2015 to June 2017 Volunteer

Volunteer September 1995-Novermber 2013

Kenny Nickelson Memorial Foundation

Population served- Homeless veterans and children

• Assisted with organizing care day events for homeless veterans

• Greeted and directed homeless care day events

• Provided assistances with coordinating the set up and take down of care day events

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