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Software Quality Assurance

Northborough, Massachusetts, 01532, United States
October 14, 2016

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Anita Rajkumar



Seeking a challenging position as a Software Quality Assurance Analyst through continuous development of professional skills


9+years of extensive experience in IT related industry specializing in Information Technology and Quality Engineering with emphasis on Software Quality Assurance, Testing and Quality Control.

Experience in working with analysts, managers, developers and testers for projects during the full Software Development Life Cycle.

Experience in full Software Development Life Cycle (SDLC) and testing life Cycle.

Proficient in manual testing of software applications.

Basic knowledge in some of the tools like Quick Test Professional, Test Director, and Rational Test Suite.

Expertise in writing Test Plans, Test Cases, design and execution of Test Cases and Test scenarios.

Extensive work experience in Black Box Testing, Integration Testing, GUI, Regression Testing, Positive testing, Negative Testing.

Understanding and interpreting requirement specification.

Involved in managing defect tracking and Bug Reports using Bug Tracking Tools such as Quality Center and HP ALM.

Documented and tracked bugs, problems, limitations and retests.

Carried out Backend testing using SQL queries.

Experience in managing executive relationships and influencing others in a matrixed environment.

Hands-on experience working with developers/development teams, Business and IT groups

Ability to deliver test solutions to problems and challenges experienced on complex projects

Experience of working independently as well as in a team to meet the deadlines.

Possess excellent problem solving, analytical, oral, written communication and interpersonal skills.

Ability to multi-task.

Able to deliver on objectives while managing dependencies in a complex, multi-site, matrix environment.

Ability to learn the business, systems and operations.

Ability to move from detail to high-level analysis.

Understands the flow of data through complex architecture; understands the consequences on patient care.

Maintained favorable relationships with peers and seniors at all levels of the organization.

Technical Skills

QA Tools MercuryQualityCenter,TestDirector,Rational Robot, Rational Clear Quest,SOAPUI/HP ALM

Programming Languages C,Java, Visual Basic

Scripting Language TSL

Databases Oracle, MS SQL Server, MS Access,PL/SQL

Web Technology HTML,XML

Operating Systems MS Windows (98,2000,XP)

Office Tools Microsoft Office Suite 97/2000/2007/XP Software Packages MS-Office,MS-Visio

Professional Experience

Harvard Pilgrim Health Care May 11 – Present

Wellesley, MA

Position: QA Lead

Environment: Windows XP, Mercury Quality Center, SQL,XML,SOAP/UI, Manual testing, Quality Center9.0, .Net Framework, C#.Net, ASP.Net, Web Services, XML, VB Script, JavaScript, T-SQL, MS Office and Windows XP.

Applications: HealthTrio, OHI, XRM, Error Resolution Interface Harvard Pilgrim is a full-service health benefits company serving members throughout Massachusetts, New Hampshire, Maine and beyond. The organization’s mission is to improve the health of the people they serve and the health of society.Harvard Pilgrim tops the list of America's Best Health Plans for eighth year in a row. Harvard Pilgrim's provider network is extensive and includes physicians who practice in a variety of settings, including individual practices, small medical groups and large multi- specialty groups. Harvard Pilgrim has a growing network of over 135 hospitals and 28,000 doctors and clinicians.

HealthTrio Data Extract Remediation:


As a QA lead for HealthTrio data extract Remediation project, I was responsible in writing the Test plan based on the business requirement document.

Worked with the BA on the business requirement document.

Test Cases and Test scripts were created for member, customer, product and claim extracts.

Validation of the individual extracts with the SOAP/UI and also performed high level validation in XRM.

Validation of file format, file content, file display in the interface and file delivery to make sure the files are loaded successfully to HT beta.

Involved in high level validation of HT beta user interface.

Worked closely with business to help execute few UAT scripts. Error Resolution Interface :

Resolution Interface functionality in HPHConnect, provide a opportunity both to employers and enrollment & billing associates (EA) to fix errors in enrollment transaction sent to HPHC, before, they are sent to the EDI platform, as a file what is commonly called the Resolution Interface file.

The enrollment records in this file are put through the EDI process, and if no further errors are found, sent to Amisys.


As a QA lead for RI, was involved in writing test scripts, test execution.

Uploading the scripts to Quality Center.

Involved in writing test plan.

Worked on the xml file from enrollment on Drools rule and dropped the file to Transaction management. Verified if the policy unit changes contains the error along with the xml.

The xml files for various scenarios were loaded to the Resolution interface UI and was responsible in executing the scenarios,fixing the errors in RI and verified the change in MES get member response in SOAP/UI.

CNG Product Configuration:

OHI BackOffice is healthcare claims system for claims processing and adjudication. Legacy system has been replaced with Oracle product OHI (Claims Adjudication System). This system needs to be configured with various products, building blocks, code sets, providers, members, operational business rules, limits and guiding principles so that claims can be appropriately adjudicated for the subscribers.

A product has a collection of benefits, i.e. a Schedule of Benefits, as contracted by one or more members.

The Schedule of Benefits specifies in natural language

- What medical procedures are covered?

- How much is covered?

- Under what conditions

- Up to what maximum amount or number

Claims needs a formalized description of all these rules to calculate the benefits for a claim, i.e. an executable product. Benefits for the product is specified in terms of Benefit Specifications and all these specifications needs to be configured in OHI based on different plans & products implemented in HPHC.


Involved in the development of test plans, test cases and expected results, and coordinated the tests with the QA team to verify implementation of new features and enhancements.

Acted as Scrum team member for the agile core process team applying Scrum principles.

Apply new approaches and concepts to improve the productivity and efficiency of testing.

Verified the member validation and provider validation.

Performed backend testing on SQL Server.

Worked with XML files, created using XML schema.

Developed test cases and test scripts for functional and UAT testing.

Reported and tracked bugs using Mercury Quality Center and discussed about the bugs in the Defect Triage meetings.

Requirements Collection/Test Planning/Test Creation/Test Setup & Test Mapping and exporting them into Quality Center.

Developed and executed manual test scripts using test plan and test lab sections of Quality Center for Functional, Integration and Regression testing of the application and followed up until it resolves.

Execution of regression test scripts through SOAP/UI

UAT claim push thro SOAP/UI to the appropriate environment.

Maintenance and updates of various files and documentation using Word, Excel and Access

NDM-OHI Integration :

Integration testing between NDM Gateway and OHI Pricer.Claims flow and processing until Pricing in OHI .Claims will be validated for Contract selection and Pricing Finalization. For each modification and addition of contracts and providers, there will be a business process which would be followed to approve and configure these changes in NDM and OHI application.There will be NDM Ops QA and OHI UAT phases for the contracts configured in NDM and in OHI, respectively.An integrated testing between NDM and OHI would need to be performed by IT-QA team for each cycle based on the triggers from OHI UAT and NDM Ops QA for the changes planned for production.


Created the test scenarios based on LCU, Hospital and Ancillary templates

Identifed the production claims for test data and processed the claims from EDI/CCIN mediator

Validated the claims processing in OHI for contract selection, provider id, contract reference id, risk indicator (as applicable), LCU/CSU

Additional validations for pricing(allowed amount) and benefit adjudication were performed on need basis.

Test cases for identified scenarios were maintained in ALM.

Test cases were executed from ALM and test results updated.

Test execution report was generated from the same and shared with the stake holders on regular basis.

Defects were opened in ALM for any defects uncovered and /or any issues experienced and not resolved within reasonable time frame.

Test Cases failed or blocked due to open defects were moved to appropriate status in ALM.

Defects opened were triaged on regular basis until closure.

Once the defects were closed, failed cases were re-executed and blocked test cases were executed

Performed backend testing writing SQL queries to generate the extract based on the claims pushed to the environment.

Execution of test lab in ALM for regression test scenarios. Genzyme Genetics Apr 08 – Jan 11

Westborough, MA

Position: QA Lead

Environment: Windows XP, Rational Clear Quest, VB.Net, SQL, HTML Genzyme Genetics is a leading worldwide provider of reproductive and oncology diagnostic testing, as well as genetic counseling services. Genzyme offers innovative products such as CFplus™, an extensive cystic fibrosis carrier screening test that addresses the needs of the pan-ethnic U.S. population, and an industry-leading menu of maternal serum screening tests designed to provide the critical information to pregnant patients as early and accurately as possible in their pregnancy. The company leads the market in breast cancer therapeutic and prognostic analysis, providing critical information on over 20% of newly diagnosed breast cancer cases in the United States, and in hematology/oncology testing services. Genzyme Genetics employs a variety of sophisticated testing methods, including: Biochemistry, Cytogenetics, Drug resistance assay, Flow Cytometry, FISH, IHC, and Molecular Genetics.

As a part of the QA team performed testing on various projects like Ged I, SMA Post Launch list, SMAA(Spinal Muscular Atrophy Automation, AJ 7 Procedures and several applications like GAP-Genzyme Application Portal),LMS-Laboratory management system, Xifin(Billing application),DNA application and eTN Reporting application. Applications

Fusion/LMS (Laboratory Management System)

DNA, Rep 32 Reporting, V3 Reporting/Res Rev Reporting

Xifin (Billing application)



GAP(Genzyme application Portal)

Gold Connect

BSG Support Utility version 1.1

Super Tool-Account creation in QA/UAT


eTele Next (Reporting application)


Soft SCC (Anatomic Pathology, Flow Cytometry, Cytogenetics, etc) Projects

SMA Post launch, SMAA (Spinal Muscular Atrophy Automation)


AJ 7 procedures

GedI, Desktop Cohabitation, Genetic Image testing on LMS,DNA,CLINICAL,SALES and BILLING images


Barcode Scanning for ABI 3730 and 7900HT Genetic Analyzers

LSD Assay transfer

KRAS Enhancements

SMA Q2 2010 Enhancements


Cyto Fragments

ICIS (Interactive Clinical Information Systems)

Production support for various projects

Informed Consent

FRAXDNA Fragments


As a QA Analyst, reviewed business requirements documents, design documents and use cases to learn the function and scope of the application.

Worked with the project team, development team and project manager to plan and implement the testing effort.

Performed Smoke Test, Black Box Testing, Functionality and Regression Testing, User Acceptance testing on the applications.

Checked the data flow through the front and backend and used SQL queries to extract the data from the database

Was involved in creating Test Plans, Test Summary document, Traceability Matrix.

Test Cases and Test scripts were created and executed to perform GUI and functionality testing on the application.

Used Rational Clear Quest for logging, tracking bugs to help and analyze Test case results, log and communicate bug reports.

Participated in various meetings and discussed Enhancement and Modification Request issues.

As a QA Lead, provided Production support for several projects.

Worked with the overall development team, QA team, and product management to assist with product integration, and co-ordinate Test efforts and software releases.

Involved in status reporting, project meetings and project planning with the team, modification of reports and preparation of schedules for meeting the deadlines. New England BioLabs, Inc. Feb 08-Apr08

Ipswich, MA

Position: QA Tester

Environment: Quick Test Professional, VB.Net, SQL Server, HTML, Windows XP. New England Biolabs is a world leader in the production and supply of reagents for the life science industry. NEB now offers the largest selection of recombinant and native enzymes for genomic research and continues to expand its product offerings into areas related to proteomics and drug discovery. As one of the first companies to produce restriction enzymes on a commercial scale, NEB continues to specialize in restriction enzymes and consistently maintains a position at the forefront of this field. The project is a web based application. The workflow is based on the various factors required for producing the enzymes like Temperature Control, Storage Conditions,Reaction Conditions, Heat inactivation, Molecular Weight, Unit Source Definition etc and publishing the products on the web site for the customers to view and purchase them As a QA Tester my responsibilities were to test the workflow to make sure that the right information about the products are being published on the website.


Reviewed design documents and business requirements to learn the function and scope of the application and to create a Test plan.

Worked with the team and project manager to plan and implement the testing effort.

Using QTP test cases and test scripts were created and executed to perform GUI and functionality testing on the application.

Performed Black Box, Functionality and Regression Testing of the web-based application.

Enhanced the test scripts using various kinds of checkpoints like Standard Checkpoint, Text Checkpoint, Page Checkpoint, Image Checkpoint, Table Checkpoint to test the application.

Parameterized the value of a checkpoint property to check how the application performs the same operation based on different data.

Checked the data flow through the front and backend and used SQL queries to extract the data from the database.

Used MS Word and MS Excel for tracking bugs and generating various graphs to help and analyze Test case results, log and communicate bug reports.

Participated in various meetings and discussed Enhancement and Modification Request issues.

CitiGroup Mar 06 Jan 08

Bangalore, India

Position: QA Tester

Environment: Windows, Oracle SQL,Test Director.

CitiGroup is today’s pre-eminent financial services company, with some 200 million customer accounts in more than 100 countries. The project was a web-based credit card application software. The credit card holder could log into the website and could pay the bill online from his bank account, access statement history. I was involved in Backend Testing, Manual Testing and automation of scripts for the project. Responsibilities

Reviewed and analysed the business requirements for writing Test Plan.

Created Test Cases and Test Scripts in support of Test Plan.

Involved in performing GUI, Functional, Integration, Regression and System Testing.

Conducted data driven testing to test the application for different sets of data.

Involved in End-to-End testing of the application.

Identified defects and communicated to the manager using Test Director and tracked the status of the defects by coordinating with the development team.

Created reports regarding the testing issues and submitted to the project manager.

Conducted back end testing using SQL queries.


Bachelors, Information Technology


CSTE-Certified Software Test Engineer from Quality Assurance Institute, Florida

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