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Quality Manager

Boston, Massachusetts, United States
October 14, 2016

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Robert W. Hopkins

Swampscott, MA ***** 781-***-****

Quality Assurance Leader

Leverage Process Improvement Expertise to Drive Organizational Efficiencies & Increase effectiveness

Broad experience in private, public, commercial and government sectors establishing and maintaining quality management systems including implementing corrective action and requirements management systems, implementing change control methodologies, finalizing user acceptance criteria, developing robust document control criteria, working knowledge of 10CFR50 Appendix B and Part 21 compliance and regulated quality sectors. Extensive experience driving complex audits and process improvement projects (nuclear and commercial) to successful completion.

Recognized for skillful facilitation of global quality systems, manufacturing and R&D engineering process improvement initiatives using Agile, LEAN and 8D methodologies. Adept at seeing the big process picture, understanding process handoffs, completion criteria and identifying opportunities for improvement & driving those improvements to completion.

Areas of expertise include:

ISO9001/ISO14001 Project Management Internal Process Audits Change Control LEAN / Agile / 8D / Kaizen User Acceptance Testing Document Control

Cost of Poor Quality & Customer Satisfaction Metrics Methodology

Corrective & Preventive Action Requirements Management

Professional Experience

SCHNEIDER ELECTRIC, Foxboro, MA 2008 to 2016

Senior Quality Assurance Manager

Led team of 5 quality engineers responsible for quality management and nuclear control system deliveries under 10CFR50 Appendix B and 10CFR50 Part 21 as well as all commercial deliveries which fell under ISO9001 Quality Standard.

Hosted 2 NUPIC external audits conducted at Foxboro facility which resulted in 0 findings.

Reduced spare parts backlog in nuclear business from 18-months to 6-weeks after organizing and facilitating inter-division Kaizen event.

Led 3 consecutive ISO9001 External Registrar Audits executed against Foxboro facility which resulted in 0 findings all 3 years.

COMVERSE NETWORK SYSTEMS, Wakefield, MA 2005 to 2008

Quality Manager, Americas’ Division

Led team of 3 quality staff who conducted ISO9001 internal audits across all major functions in Americas’ division in support of ISO9001 Certification.

Managed ISO9001 re-certification audit preparation for ISO9001 certification for the Americas, including condensing 12-months of ISO9001 Internal Audits into 5-month period upon returning to Comverse in July ‘05.

Spearheaded initiative reviewing and streamlining existing set of operating procedures, resulting in 22% reduction of total procedure set.

Directed all supplier Quality evaluations and leveraged existing quality control data, achieving 18% reduction in re-work over 9 month period.

Oversaw procedural compliance and resultant operational quality corrective actions, driving 50% reduction in corrective actions.

Collected, crystallized and delivered regional quality metrics quarterly to executive leadership, providing key data for decision-making and action.

L-3 COMMUNICATIONS, Security and Detection Systems, Woburn, MA 2003 to 2005

Director, Quality Assurance

Managed daily activities of 14 direct reports spanning 4 quality functions (R&D Quality, Inspection, Quality Systems and Manufacturing Quality) for the Woburn facility.

Selected, championed and rolled out CM Change / CM Synergy as corrective action and configuration management tools, providing practical insight to managers, enabling them to be proactive rather than reactive to daily emergencies.

Rolled out LoadRunner regression testing tool within R&D quality function, reducing regression testing cycle time 30%, and creating staff and tool efficiencies reducing 'delivery dates missed' 35%.

Baselined Cargo product line acceptance testing protocol for new product line which was later implemented.

COMVERSE NETWORK SYSTEMS, Wakefield, MA 2001 to 2003

Corporate Quality Consultant / Program Manager

Provided quality engineering expertise to various business units within Americas’ division, aligning groups more suitably with corporate goals and quality standards. ISO9001 Audit Program Manager.

Conducted software process improvement consulting for mobile group and reduced development cycle time by integrating Delphi estimation techniques, improving estimate projections 23% within 6 months.

Implemented Doors Requirements Management tool, reducing scope creep 36% over 12-months.

Audited 10 separate functional groups falling under ISO9001 Certificate, as sole auditor.

Reduced number of open corrective action requests from 24 to 12 in 1st year of managing ISO9001 Internal Audit program, by taking lead oversight throughout entire project process and partnering with team members in resolving issues immediately.

Additional Relevant Experience


Software Process Assurance Lead / Software Quality Assurance Lead


Senior Software Quality Engineer / Quality Lead


Bachelor of Science (BS), Communications / Media,

Fitchburg State College, Fitchburg, MA


ISO9001 Internal Auditor (ANSI-RAB) Frontline Leadership (Ziegler-Miller)

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