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Project Customer

Abu Dhabi, United Arab Emirates
October 14, 2016

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Abu Dhabi, UAE

Mobile: +971-**-*******


Nationality: Indian

Gender: Female

Date of Birth: 14th September 1992

Marital Status: Married

Visa Status: Residence Visa (Spouse)


An enthusiastic and dynamic Business Analyst professional seeking a challenging position in a competitive work environment that will make the best use of my analytical & technical competencies and hands-on experience in all facets of Software Development Life Cycle and in depth understanding of telecom domain (OSS/BSS) concepts, applications and business processes involved. Having worked on both large scale development and maintenance projects, I am adept at interdepartmental coordination to maximize business functionality and efficiency and committed to ongoing professional development. EDUCATION

Bachelor of Engineering in Electrical and Electronics (2010-2014) Amrita School of Engineering, Amrita Vishwa Vidyapeetham, Amrita University, India TRAINING & CERTIFICATION

Certified as CSM (Certified Scrum Master) in 2015.

Trained in Agile Methodology and successfully implemented the same in multiple projects.

Successfully attended Webinars in “Data Analytics and Big Data computing”.

Trained in Javascipt/PERL/HTML.


Sep 2014-Feb 2016 IBM India Pvt Ltd. Bangalore, India. Business Analyst

As a Business Analyst at IBM, I analyze the business demands of the clients and formulate the roadmap to translate them into functional requirements to facilitate specific solutions and lead all efforts that culminate in client acceptance of the results.

Extensive experience in translating complex business needs into clear and concise business requirements.

Development of business solutions, use cases, process flow diagrams and impact analysis including preparation of Project Initiation Documents (PID), Application Interface Document (AID) and High Level Design Documents (HLD).

Proficient in requirement gathering, data coordination and impact analysis activities.

Documented Business Requirement Specification document (BRS).

Interfaced between Client and Technical teams (Development & Operations) for any new business requirements.

Participated in Solution design discussions and created proactive solution proposition to meet customer requirements.

Conducting functional testing, GUI testing, System Integration testing, User Acceptance Testing, production deployment, configuration and end users training.

Resolved critical errors in production by streamlining business processes for new requirements.

Negotiated with client regarding change requests.

Analyzing defects and perform root cause analysis and provide solutions to the customer.

Assist the production support team to troubleshoot systems and provide resolutions for escalated customer complaints pertaining to production issues, connectivity and database problems.

Delivered demos and trained the business users on the new system functionalities.

Involved throughout the Software Development Life Cycle, right from Impact Analysis to go-live stage.

Piloting internal team meetings for various projects, as the Project Lead, to ensure timely delivery of project deliverables.

Experienced in Agile methodology and successful implementation of the same in multiple projects on different deadlines.

Hands-on experience in using Requirement Management Tool, Clear Quest Tool and Quality Center Tool to support all the phases of the project life cycle.

Proficient in Time & Cost estimation & Function Point estimation

Hands-on experience in working with UNIX/SQL on back end applications.

Accountable for effective communication between the project team and the customer by providing day to day direction to the project team and regular project status to the customer. KEY SKILLS

Exceptional communication & presentation skills.

Strong multi-tasking & analytical thinking ability.

Strong technical background and understanding.

Ability to develop and maintain good client relations at all levels of business.

Ability to work effectively under pressure within tight schedules.

Ability to work proactively within a multi-disciplinary team and independently on own initiative.

Excellent attention to detail with a high level of accuracy. PERSONAL ACHIEVEMENTS

Submitted a productive idea in ‘IBM Ideathon 2015’ that could decrease potential Production issues/BST issues and save unwanted revenue loss for the Client

Recognized for Innovative idea in ‘IBM Ideathon 2015’

IBM Sportura 2015 Women’s Badminton Doubles Winner.

District Merit Scholarship for Exceptional performance in Academics. LANGUAGES

Fluent in English, Hindi and Malayalam


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