Customer Service Sales
Resume:
Euve Anne Concepcion
Address: Lot * Block ** Catleya St. Brgy. Rizal Makati City
Mobile Number: +63-932-*******
Email: acw1xx@r.postjobfree.com
Skype: Euveanne
SUMMARY OF QUALIFICATIONS
With over 10 years of customer service experience for companies across various industries
With over 6 years of experience in branch banking operations
Exhibits excellent oral and written communication skills; fluent in English and Filipino; speaks at corporate seminars and events
Has a wide array of experience in Sales and Marketing
Highly-driven, resourceful and adaptable individual who enjoys constant self-development
SKILLS Skill Level Last Used/Experience
Customer Service Expert Currently used/ 9 years
Data Entry/Records Management Expert Currently used/ 9 years
Complaint Handling/Dispute Resolution Expert Currently used/ 9 years
Multiline Phone Use Expert Currently used/ 6 years
Call Center Service Operations Expert Currently used/ 5 years
MS Word, Excel and Access Intermediate Currently used/ 4 years
Sales Lead Generation Intermediate December 2013/ 2 years
PROFESSIONAL EXPERIENCE
Citibank Savings and Citibank NA
Universal Banker & Sales Fulfillment Officer (September 26, 2011 – December 2015 )
Mobile Personal Banker (September 2011 – June 2012)
Sales management for bank products such as Savings Account, Corporate Accounts, Credit cards and Unsecured Personal Loans.
Screens Corporate Savings Account clients and offers other bank products that will suit client needs.
Deals with bank clients on the field including bank product sales, set up of unsecured personal loan and credit card booths in malls, corporate offices, and out-of-town events.
Assists clients over the phone with their Supplementary Card request.
Handles various corporate presentations
Excellent in interacting with bank clients both in personal and over the phone
Salvages rejected and cancelled credit card applications which resulted to an increase in sales
Assigns Sales Support Officer for In-house field sales
Conducts pre-screening of qualified clients for Credit Card, Savings Account and Ready Credit
Metropolitan Bank and Trust Company
Customer Service Representative / Teller (May 2010 – September 2011)
Responsible for updating client information and maintains client relationships
Handles sales of bank products such as CASA (Checking Account and Savings Account), Credit Cards, and Personal Loans
Handles sales of Company Insurance and land partner products (AXA Philippines & Federaland)
Convergys
Customer Service Representative II
June 2008 – September 2009
(Graveyard shift)
Accounts handled:
AT & T
Resolve client’s billing and technical concerns.
Answer queries and document all call information according to standard operating procedures
Direct TV
Resolve client’s billing and technical concerns.
Does up selling of movies and channels and set up appointment dates for new and current Customers.
First Online Solutions
Virtual Assistant/ Sales executive (January 4 – September 5 2016)
Process customer inquiries via phone, chat, or email.
Communicate and coordinate with the company partners and customers.
Worked with a sales quota
EDUCATION
Bachelor of Science in International Business Management
Concentration: Entrepreneurship and Marketing
St. Paul University Quezon City, Philippines
Batch of 2007
SEMINARS ATTENDED
“Offshore Wealth Policy Training”
7/F Citibank Square Libis Quezon City
February 21, 2012
“AML & Countering Terrosist Financing”
7/F Citibank Square Libis Quezon City
August 23, 2015
“Anti-Money laundering sanctions and Anti-Bribery & Corruption Training”
7/F Citibank Square Libis Quezon City
October 12, 2015
“Citi Fraud Policy and Fraud Awareness Training (2012-2013)”
14/F Citibank Square Libis Quezon City
April 3, 2013
CHARACTER REFERENCES
Dr. Evelyn Dinglasan
Program Director, Business Administration
St. Paul University QC
726 7986
Mr. Virgilio Fulgencio
Executive Director
Center for Industrial Competitiveness
Department of Trade and Industry
890 4889
Karen Arciaga
Branch Operation Officer
Metropolitan Bank And Trust Company
Ryan Belmonte
Team Leader
Citibank Savings Inc.
Speed Test
Note: My previous online job required only 3Mbps, I am willing to upgrade if the job requires a higher speed.
Disc Personality test result
Typing Test result.
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