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Customer Service Sales

Location:
Sampaloc, CALABARZON, Philippines
Posted:
October 14, 2016

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Resume:

Euve Anne Concepcion

Address: Lot * Block ** Catleya St. Brgy. Rizal Makati City

Mobile Number: +63-932-*******

Email: acw1xx@r.postjobfree.com

Skype: Euveanne

SUMMARY OF QUALIFICATIONS

With over 10 years of customer service experience for companies across various industries

With over 6 years of experience in branch banking operations

Exhibits excellent oral and written communication skills; fluent in English and Filipino; speaks at corporate seminars and events

Has a wide array of experience in Sales and Marketing

Highly-driven, resourceful and adaptable individual who enjoys constant self-development

SKILLS Skill Level Last Used/Experience

Customer Service Expert Currently used/ 9 years

Data Entry/Records Management Expert Currently used/ 9 years

Complaint Handling/Dispute Resolution Expert Currently used/ 9 years

Multiline Phone Use Expert Currently used/ 6 years

Call Center Service Operations Expert Currently used/ 5 years

MS Word, Excel and Access Intermediate Currently used/ 4 years

Sales Lead Generation Intermediate December 2013/ 2 years

PROFESSIONAL EXPERIENCE

Citibank Savings and Citibank NA

Universal Banker & Sales Fulfillment Officer (September 26, 2011 – December 2015 )

Mobile Personal Banker (September 2011 – June 2012)

Sales management for bank products such as Savings Account, Corporate Accounts, Credit cards and Unsecured Personal Loans.

Screens Corporate Savings Account clients and offers other bank products that will suit client needs.

Deals with bank clients on the field including bank product sales, set up of unsecured personal loan and credit card booths in malls, corporate offices, and out-of-town events.

Assists clients over the phone with their Supplementary Card request.

Handles various corporate presentations

Excellent in interacting with bank clients both in personal and over the phone

Salvages rejected and cancelled credit card applications which resulted to an increase in sales

Assigns Sales Support Officer for In-house field sales

Conducts pre-screening of qualified clients for Credit Card, Savings Account and Ready Credit

Metropolitan Bank and Trust Company

Customer Service Representative / Teller (May 2010 – September 2011)

Responsible for updating client information and maintains client relationships

Handles sales of bank products such as CASA (Checking Account and Savings Account), Credit Cards, and Personal Loans

Handles sales of Company Insurance and land partner products (AXA Philippines & Federaland)

Convergys

Customer Service Representative II

June 2008 – September 2009

(Graveyard shift)

Accounts handled:

AT & T

Resolve client’s billing and technical concerns.

Answer queries and document all call information according to standard operating procedures

Direct TV

Resolve client’s billing and technical concerns.

Does up selling of movies and channels and set up appointment dates for new and current Customers.

First Online Solutions

Virtual Assistant/ Sales executive (January 4 – September 5 2016)

Process customer inquiries via phone, chat, or email.

Communicate and coordinate with the company partners and customers.

Worked with a sales quota

EDUCATION

Bachelor of Science in International Business Management

Concentration: Entrepreneurship and Marketing

St. Paul University Quezon City, Philippines

Batch of 2007

SEMINARS ATTENDED

“Offshore Wealth Policy Training”

7/F Citibank Square Libis Quezon City

February 21, 2012

“AML & Countering Terrosist Financing”

7/F Citibank Square Libis Quezon City

August 23, 2015

“Anti-Money laundering sanctions and Anti-Bribery & Corruption Training”

7/F Citibank Square Libis Quezon City

October 12, 2015

“Citi Fraud Policy and Fraud Awareness Training (2012-2013)”

14/F Citibank Square Libis Quezon City

April 3, 2013

CHARACTER REFERENCES

Dr. Evelyn Dinglasan

Program Director, Business Administration

St. Paul University QC

726 7986

Mr. Virgilio Fulgencio

Executive Director

Center for Industrial Competitiveness

Department of Trade and Industry

890 4889

Karen Arciaga

Branch Operation Officer

Metropolitan Bank And Trust Company

+639********

Ryan Belmonte

Team Leader

Citibank Savings Inc.

+639*********

Speed Test

Note: My previous online job required only 3Mbps, I am willing to upgrade if the job requires a higher speed.

Disc Personality test result

Typing Test result.



Contact this candidate