CAREER GOALS
Aspiring for a designation to apply my professional education to pursue a challenging career where there is an opportunity to share, contribute and upgrade my knowledge and ideas to serve better.
EXPERIENCE PROFILE
Company Name : G4 Sales and Marketing Associates Pvt Ltd
Designation : Customer Service Manager
Duration : July 2015 to As On Date
Job Summary:
Responsible for ensuring best in class customer experience for the clients of G4 Sales by ensuring prompt and accurate billing, follow up on dispatch and delivery and addressing of any issues and concerns raised by our clients. The role also entrusts the responsibility of following up with clients and sales force regarding collection follow ups thereby contributing towards positive financial health of the organization.
Responsibilities Handled:
Filing of sales orders and feeding the data into Tally (Accounting and Billing Software)
Billing as per sales orders received
Liaising with Stock Manager for prompt packing and dispatch of good
Liaising with Courier’s and Transporters to transport consignment
Follow Up with clients on receipt of goods
Update management reports regarding billing and consignment delivery
Follow up with sales force and clients regarding collections outstanding to ensure on time receipts
Address and provide solutions to any issues that is raised by any of our clients
Company Name : HDFC Bank, Kochi
Designation : Personal Banker
Duration : Dec 2014 to May 2015
Job Summary:
HDFC offered a variety of roles such as handling the teller counter, front office management, providing best in class customer service to customers visiting the branch. In addition to the above responsibilities I was also entrusted with insurance upselling to customers of HDFC bank.
Responsibilities Handled:
Highly meticulous and experienced banker with a excellent record of providing high customer satisfaction
Experienced in handling welcome desk and teller tasks
Assist customers with deposits, withdrawals and opening of new accounts
Prepare money orders, bank checks, direct deposit and electronic payments
Help customers fill out various applications and serve as liaison between clients and bank officials
Go over negative transactions, assess fees, claim bad debts and close delinquent accounts
Assist customers with online banking, phone banking, statement questions and general customer service
Coordinate sales activities with marketing executive team
Providing telephonic assistance to customers
Relationship Management for a Portfolio of customers
Pins custodian
Review all critical reports, monitor cash levels, fraud control, etc
Report Generation & filing
Enhancing relationship with existing customers
Providing customer service to walk-in customers and helping them solve issues
CAREER ACHIEVEMENTS
Attained existing client financial targets and generated new client base.
Oversaw administration of various client services.
Supervised daily operations of Tellers, ensured bank policies and procedures were followed.
KEY SKILLS
Excellent in handling floor customers.
Strong communication and interpersonal skills.
Superior mathematical and statistical abilities.
Exceptional organisational and presentation skills.
Outstanding phone banking abilities.
Confident in handling MS Office.
ACADEMIC QUALIFICATION
Course/ Exam
College/ School
University/Board
Result
Year
MA Sanskrit
Sri Sankaracharya University
Sri Sankaracharya Sanskrit University
Second Rank
2000-02
BA Sociology
Sacred Heart College, Thevara
MG University
Third Class
1997-00
PDC
Maharajas College
MG University
Second Class
1995-97
SSLC
St Thomas High School, Ayroor
State Board of Kerala
First Class
1995
COMPUTER PROFICIENCY : Tally ERP 9, MS Office Flex Cube
ADDITIONAL QUALIFICATION : Diploma in fashion design from Rutronix, Kochi
PERSONAL PROFILE
Date of Birth : 31st May 1980
Gender : Female
Marital status : Married
Nationality : Indian
PASSPORT DETAILS
Passport Number : M8327546
Place of Issue : Cochin
Date of Issue : 24-04-2015
Expiry Date : 23-04-2025
DECLARATION
I hereby declare that all the information given above is true and best of my knowledge.
Place:
Date: Vidya. S