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Customer Service Sales

Location:
Kochi, Kerala, India
Posted:
October 14, 2016

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Resume:

CAREER GOALS

Aspiring for a designation to apply my professional education to pursue a challenging career where there is an opportunity to share, contribute and upgrade my knowledge and ideas to serve better.

EXPERIENCE PROFILE

Company Name : G4 Sales and Marketing Associates Pvt Ltd

Designation : Customer Service Manager

Duration : July 2015 to As On Date

Job Summary:

Responsible for ensuring best in class customer experience for the clients of G4 Sales by ensuring prompt and accurate billing, follow up on dispatch and delivery and addressing of any issues and concerns raised by our clients. The role also entrusts the responsibility of following up with clients and sales force regarding collection follow ups thereby contributing towards positive financial health of the organization.

Responsibilities Handled:

Filing of sales orders and feeding the data into Tally (Accounting and Billing Software)

Billing as per sales orders received

Liaising with Stock Manager for prompt packing and dispatch of good

Liaising with Courier’s and Transporters to transport consignment

Follow Up with clients on receipt of goods

Update management reports regarding billing and consignment delivery

Follow up with sales force and clients regarding collections outstanding to ensure on time receipts

Address and provide solutions to any issues that is raised by any of our clients

Company Name : HDFC Bank, Kochi

Designation : Personal Banker

Duration : Dec 2014 to May 2015

Job Summary:

HDFC offered a variety of roles such as handling the teller counter, front office management, providing best in class customer service to customers visiting the branch. In addition to the above responsibilities I was also entrusted with insurance upselling to customers of HDFC bank.

Responsibilities Handled:

Highly meticulous and experienced banker with a excellent record of providing high customer satisfaction

Experienced in handling welcome desk and teller tasks

Assist customers with deposits, withdrawals and opening of new accounts

Prepare money orders, bank checks, direct deposit and electronic payments

Help customers fill out various applications and serve as liaison between clients and bank officials

Go over negative transactions, assess fees, claim bad debts and close delinquent accounts

Assist customers with online banking, phone banking, statement questions and general customer service

Coordinate sales activities with marketing executive team

Providing telephonic assistance to customers

Relationship Management for a Portfolio of customers

Pins custodian

Review all critical reports, monitor cash levels, fraud control, etc

Report Generation & filing

Enhancing relationship with existing customers

Providing customer service to walk-in customers and helping them solve issues

CAREER ACHIEVEMENTS

Attained existing client financial targets and generated new client base.

Oversaw administration of various client services.

Supervised daily operations of Tellers, ensured bank policies and procedures were followed.

KEY SKILLS

Excellent in handling floor customers.

Strong communication and interpersonal skills.

Superior mathematical and statistical abilities.

Exceptional organisational and presentation skills.

Outstanding phone banking abilities.

Confident in handling MS Office.

ACADEMIC QUALIFICATION

Course/ Exam

College/ School

University/Board

Result

Year

MA Sanskrit

Sri Sankaracharya University

Sri Sankaracharya Sanskrit University

Second Rank

2000-02

BA Sociology

Sacred Heart College, Thevara

MG University

Third Class

1997-00

PDC

Maharajas College

MG University

Second Class

1995-97

SSLC

St Thomas High School, Ayroor

State Board of Kerala

First Class

1995

COMPUTER PROFICIENCY : Tally ERP 9, MS Office Flex Cube

ADDITIONAL QUALIFICATION : Diploma in fashion design from Rutronix, Kochi

PERSONAL PROFILE

Date of Birth : 31st May 1980

Gender : Female

Marital status : Married

Nationality : Indian

PASSPORT DETAILS

Passport Number : M8327546

Place of Issue : Cochin

Date of Issue : 24-04-2015

Expiry Date : 23-04-2025

DECLARATION

I hereby declare that all the information given above is true and best of my knowledge.

Place:

Date: Vidya. S



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