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Customer Service Representative

Kihei, Hawaii, 96753, United States
October 14, 2016

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Polished, professional customer service representative offering:

• Provided customer service for Maui Arts and Cultural Center in its Visual Arts Gallery

• Provided customer service for Maui Humane Society in its MASH spay/neuter clinic and other fundraising events.

• Provided customer care for Petwraps, my online pet store company.

• 5 years of experience providing customer support in a busy call center for a software company in the Silicone Valley, California. Experience

Maui Arts and Cultural Center June 1016 2016 Present Greet guests and provide information about current exhibit; answer questions about current exhibit; encourage guests to purchase art works and process purchase. Maui Humane Society June 2015 to Present

Greet pet owners and process registration during MASH spay/neuter events. Greet and register guests during off-site fundraising events; register guests through iPad and direct guests to respective tables. Clean up and pack after events. Petwraps (Online pet store) 2005 to 2015

Process online orders for mailing; respond to customers questions and handle customer complaints accordingly; deliver outstanding service to ensure customer loyalty.

F-Secure, Inc. (security software company) 2000-2004 As a Technical Support Engineer in the company’s Call Center Service Operation, answered incoming calls; provide first line technical support to help diagnose customers’ problems; help provide solution to customers’ F-Secure software problems and escalated as needed; manage upset customers and escalated challenging situations to 2nd level support.


San Francisco City College, Santa Clara State University 808-***-****


24 Honuhula Pl

Kihei, HI





Customer Service; Call Center Service Operations; Complaint Handling/Dispute Resolution; Data Entry/ Record Management; multiple phone use; Computer use and diagnosis; software installation; software system implementation; MS Word, Excel and Access; excellent verbal and written communication. References

Provided upon request

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