Kristy Rossignol
*** *** ****** *** #37-857-***-****
South Boston, MA 02127 acw1vv@r.postjobfree.com
WORK EXPERIENCE Boston, MA
Department of Neurology at Tufts Medical Center October 2014 to February 2016 Practice Manager
● Oversees all the daily activities of the clinical and administrative support staff for the Department of Neurology
● Maintain all the physician and resident schedules
● Ensure efficient processes are being utilized to support billing, daily charge entry and billing procedures
● Supervise staff members including writing and completing performance evaluation; entering staff time into the payroll system; coaching, counseling and training staff to ensure excellent customer service Floating Hospital for Children at Tufts Medical Center Boston, MA Practice Manager March 2010 to October 2014
● Oversees all of the daily functions of the all clinical and administrative support staff for General Pediatrics, Adolescent Medicine and the Pediatric Asian Clinic
● Oversees the implementation of new programs, policies and procedures
● Monitors department data and works with all staff to find ways to meet and improve various state and national measures
● Maintains all physician and resident schedule
● Oversee all billing procedures
Floating Hospital for Children at Tufts Medical Center Boston, MA Team lead April 2008 to March 2010
● Oversee and perform appointment scheduling for 13 Pediatric Divisions
● Monitor and share call data for quality assurance Floating Hospital for Children at Tufts Medical Center Boston, MA Practice Service Coordinator October 2006 to April 2008
● Front desk support for the Department of Pediatric Neurology and Gastroenterology
● Check in patients, collect copayments and ensure all demographic information is current
● Perform all other administrative functions for the division such as: billing, lab entry, booking MRIs, EEGs, CT Scans, X-Rays, prepare patient charts, provide clerical support to physicians EDUCATION AND TRAINING
YMCA Training Inc. Boston, MA
July 2006-October 2006
● Computerized Office Training
● Medical Office Support Specialization
● Internship at the Floating Hospital for Children Department of Pediatric Cardiology and Pediatric Neurology Red Cross Boston, MA
2005
● CNA Training Certificate
Partners Healthcare Boston, MA
2004
● Medical Office Skills Training
● Internship at Massachusetts General Hospital –O. R./Instrument Processing Room Enfield High School Enfield, Ct
Diploma -General Studies Sept 1987 to June 1991
Skills, Certificates and Awards
Computer: Microsoft Word, Excel, Power Point, RCO Invision, eClinical Works, NEHEN, IDX, Kronos and, Soarian Skills: Excellent customer service, ability to prioritize and multitask, knowledge of JACHO, DPH and CMS policies and procedures, Certified Nursing Assistant, Certificate in Core Skills Management Training Awards: Saltonstall Employees Excellence Award-March 2008