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Customer Service Medical

Lowell, Massachusetts, United States
October 14, 2016

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Kristy Rossignol

*** *** ****** *** #37-857-***-****

South Boston, MA 02127


Department of Neurology at Tufts Medical Center October 2014 to February 2016 Practice Manager

● Oversees all the daily activities of the clinical and administrative support staff for the Department of Neurology

● Maintain all the physician and resident schedules

● Ensure efficient processes are being utilized to support billing, daily charge entry and billing procedures

● Supervise staff members including writing and completing performance evaluation; entering staff time into the payroll system; coaching, counseling and training staff to ensure excellent customer service Floating Hospital for Children at Tufts Medical Center Boston, MA Practice Manager March 2010 to October 2014

● Oversees all of the daily functions of the all clinical and administrative support staff for General Pediatrics, Adolescent Medicine and the Pediatric Asian Clinic

● Oversees the implementation of new programs, policies and procedures

● Monitors department data and works with all staff to find ways to meet and improve various state and national measures

● Maintains all physician and resident schedule

● Oversee all billing procedures

Floating Hospital for Children at Tufts Medical Center Boston, MA Team lead April 2008 to March 2010

● Oversee and perform appointment scheduling for 13 Pediatric Divisions

● Monitor and share call data for quality assurance Floating Hospital for Children at Tufts Medical Center Boston, MA Practice Service Coordinator October 2006 to April 2008

● Front desk support for the Department of Pediatric Neurology and Gastroenterology

● Check in patients, collect copayments and ensure all demographic information is current

● Perform all other administrative functions for the division such as: billing, lab entry, booking MRIs, EEGs, CT Scans, X-Rays, prepare patient charts, provide clerical support to physicians EDUCATION AND TRAINING

YMCA Training Inc. Boston, MA

July 2006-October 2006

● Computerized Office Training

● Medical Office Support Specialization

● Internship at the Floating Hospital for Children Department of Pediatric Cardiology and Pediatric Neurology Red Cross Boston, MA


● CNA Training Certificate

Partners Healthcare Boston, MA


● Medical Office Skills Training

● Internship at Massachusetts General Hospital –O. R./Instrument Processing Room Enfield High School Enfield, Ct

Diploma -General Studies Sept 1987 to June 1991

Skills, Certificates and Awards

Computer: Microsoft Word, Excel, Power Point, RCO Invision, eClinical Works, NEHEN, IDX, Kronos and, Soarian Skills: Excellent customer service, ability to prioritize and multitask, knowledge of JACHO, DPH and CMS policies and procedures, Certified Nursing Assistant, Certificate in Core Skills Management Training Awards: Saltonstall Employees Excellence Award-March 2008

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