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Human Resources Manager/Office Manager/Workers' Compensation Manager

Cathedral City, California, United States
October 14, 2016

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TELEPHONE: 760-***-**** E-MAIL: Goal Statement

To interview and fill the position of Human Resources Manager. I am a dependable and effective manager with high personal and professional integrity. I have excellent work ethic and my customer service skills are exceptional. I build solid loyal employees though my belief in an open door policy, which leads to low turnover and high morale. Professional Experience

Pristine Environments June 2015 to Present

Client Services Specialist/Account Manager

Provided support and acted as the liaison to the Clients assigned and the Vendor/Strategic Partners. Acted as a liaison with national customers and vendors for billing, logistics, staffing and troubleshooting questions. Suggested ways for existing customers to get the most value from the services our company offers. Coordinated with management to ensure consistency of site goals and initiatives at the management, team and agent levels. Identified and shared best practices regarding customer service and problem solving techniques. Tracked and improved core metrics for the client sites, researched and vetted new service contractors to complete jobs at customer locations throughout the country. Compiled materials and assisted in the preparation of reports and in gathering/providing data for presentations. Coordinated the processing of changes within client profiles including: new locations, closed locations, and location changes in billing by ensuring all documents are processed correctly in Win Team, via work tickets, contracts, P.O’s, etc. Managed the scheduling, staffing and follow up, to obtain required paperwork. Assisted with existing client re-bids. Initiated account start up and location staffing. Followed up monthly to ensure all vendor partners are compliant in turning in inspection reports in addition to resolving and following up with the vendor partner and client on any issues reported on these reports. Riverside County Department of Social Services January 2015 – June 2015 Eligibility Services Clerk – Cal Fresh Unit

Performed specialized clerical work and effectively interviewed applicants and clients to obtain personal, family, and financial information to determine initial and/or continuing eligibility for income maintenance programs and in the development of in-home social services plans. Worked cooperatively with the public and with departmental staff, gave applicants’ standard forms and requested routine verifications be returned with completed forms; reviewed forms for completeness; assisted clients with completing application forms for financial assistance if needed. Created notices of action and other required letters or forms following eligibility determination. Provided applicants with questionnaires on in-home social services remedy reassessments; verified and adjusted authorization of in-home social services, referred special cases to the social worker as applicable. Determined when to issue notices of intended action or right to fair hearing to clients. Cleared routine case controls using computer printouts; responded to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case. Prepared and maintained other documents associated with the eligibility/services processes; maintained records for use in the development of workload and productivity statistics. Goodwill Southern California Career Resource Center January 2014-September 2014 Career Services Manager

Managed a staff of thirteen, oversaw daily operations of the Career Services Center (CRC) which served the entire Coachella Valley. Planned, coordinated and supervised the Career Resource Specialist, Case Managers and Job Coaches, who were responsible for assisting participants with disabilities and other employment barriers in obtaining and retaining competitive employment. Instrumental in the Coachella Valley CRC meeting the yearly enrollment, placement and retention goals within the first six months of 2014. Out of the five CRCs that comprised the Inland Empire Region, the Coachella Valley CRC was number one in 2014. Administered training, and coaching and counseling to the staff teaching them how to provide our participants and business partners with the best customer service possible. Prepared the CRC budget, as well as analyzed actual performance to budget on a monthly basis. Assisted and substituted for the Program Manager, as well as prepared and provided reports and letters to business partners, such as the State of California Department of Rehabilitation (DOR), the Riverside County Inland Regional Center (IRC), participants, and District staff. Facilitated meetings with the participants, staff and appropriate DOR, and/or IRC counselors for dispute resolution. Conducted Productivity Measurements and submitted reports to the State of California Compliance Department as well as the Regional Director and gave recommendations based on the results. Processed the staff’s bi-weekly payroll as well as the CRCs monthly billing. Conducted monthly staff meetings, safety drills, safety audits and maintained confidential records. Organized and facilitated the Community Business Council monthly meetings. I took a year off to bond with my adopted children 2013-2014 Marriott’s Desert Springs Villas and Marriott’s Shadow Ridge 2001- 2013 Human Resources/Workers’ Compensation Manager

Oversaw daily operations of two Human Resources offices serving over seven hundred employees and managed and administered Workers’ Compensation claims. Directed the everyday processes of recruiting and onboarding, payroll, performance management, staff retention, and wage surveys, provided guidance and ensured management compliance with progressive disciplinary process and record maintenance, investigated harassment and fair treatment claims, defended EDD claims, which includes attending hearings, insured compliance with a the affirmative action plan,. Developed and administered Standard Operating Procedures and Policies, Conducted Job Analysis and prepared Job Descriptions and administered career guidance counseling for team leads, supervisors, and college interns. Achieved a reduction in Workers' Compensation claims by approximately $800K by implementing property wide safety incentive programs, training and work safety awareness. Targeted problem department opportunities for improvement and compliance; cultivated a safety culture, which allowed a property of 450 employees to attain 312 days accident free. Reduced the number of employees on temporary disability from 79 to 5 per year within the first year and reduced the number of injured workers who obtained an attorney from 79 to 2 per year within the first 3 years by implementing the TLC program (Tender Loving Care).. Attend hearings, trials and deposition for Workers’ Compensation claims. Chaired the Safety Committee at both properties for 9 consecutive years and chaired the Palm Springs Business Council Community Relations Committee for 4 consecutive years. Trained employees for both properties in Spirit to Serve (Marriott customer service training), Diversity, and CPR/First Aid/AED.

New Beginnings Vocational Rehabilitation 1991 to 2001 Vocational Rehabilitation Counselor/Co-Owner

Counseled injured workers on how to adapt to their new life after a life altering injury. Conducted Job Analysis to see if a position was physically appropriate for an injured worker. Conducted Labor Market Surveys to see what jobs were available in the market and if a chosen career or training was a viable option A. Lopez, Attorney at Law 1981 to 1991

Workers' Compensation Paralegal/Office Manager

Interviewed potential clients, researched and prepared legal briefs, conducted depositions, maintained contact with insurance companies and Rehabilitation Counselors. Scheduled hearings, trials and depositions for the attorney, as well as completed tasks under pressure with speed, and accuracy, and communicated with clients who spoke English or Spanish. Education

Grand Canyon University, Phoenix, AZ Bachelor of Science in Business Management graduated 2012 with Honors College of the Desert/PaCE, Palm Desert, CA, Medical Office Management – 2016 graduated with a 4.0 GPA Goodwill Southern California, Cathedral City, CA, Non-Violent Crisis Intervention Certificate-February 2014 American Red Cross, San Bernardino, CA, CPR/FA/AED Certificate – 2014 expires 4/2016 OSHA Training Institute, Palm Desert, CA, OSHA Trainer Certificate - 2003 College of the Desert, Palm Desert, CA Emergency Medical Technician Certificate - September 2001 American Red Cross, Palm Desert, CA CPR/FA/AED Instructor Certificate - December 2001 Redlands University, Redlands, CA, Job Analyst Certificate – 1993 Technical and Specialty Skills

Fluent English & Spanish

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Marriott programs - Kronos, Automatic Data Processing (ADP), Manager Self-Service (MSS), PeopleSoft HRMS, MARRPAY, AON Hewitt, Labor Management System (LMS) Marriott Certified Trainer - Diversity Training, New Hire Orientation, Sprit to Serve, CPR/AED/FA, Safety Training, OSHA, Train the Trainer


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