IRULAMOORTHY.M

CUSTOMER SERVICE & ADVERTISING PROFESSIONAL

* ***** ** ** *** Customer Service experiences in BPO industry

High-performing professional with experience in Customer relationship management in Retail environment

A systematic, organized and dedicated team player with an analytical bent of mind determined to be a part of a growth-oriented organization.

Multilingual with proficiency in English, and Tamil

Optimistic and High Grasping power

Self driven personality coupled with problem solving attitude

BASKET OF KEY COMPETENCIES

Handling Customers face to face

Outdoor Advertising and Operation

SLA Management

Sorting out customer needs

Team Leadership and Management

Roster Management

Project Operations

PRESENT EMPLOYMENT JULY 2015 to Till

ADINN AVERTISING SERVICES PVT LTD.,

As Operation and Client Service Manager at Outdoor Advertising Department

To Making Plan Proposal to the Client for Advertising throughout India

To Maintain the MIS for Outdoor Advertising

To Have Good Interpersonal Relation with the Vendor and the Employee

EXPERIENCES JULY 2011 to DEC 2014

Previous Employment 1: CMC LTD(A TATA Enterprise)

Executive -Customer Services and HR Operations

Provide assistance to the applicants

Assist in translation of the Passport application form

To monitor the changing needs of the citizens according to the operations

To ensure that the team follows established procedures for each service request

Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction

To implement and maintain health and safety, security of staff, equal Opportunities, customer service standards and other company policies as appropriate,

To undertake the duties of a Customer Service Adviser as and when required

Resolve and /or escalate customer queries and issues to concerned personnel.

Backup for administrative manager and accounts officer

Doing all recruitment process in organization

Sourced interviewed and hired qualified candidates

To Motivating and giving Training subordinates to achieve Targets.

Previous Employment 2: May 2007 to July 2008

HDFC BANK

Customer Service & Field investigation

To verify the address and economic strength of the customer who applied for any type of loan.

To conduct thorough investigation of suspected frauds

To conduct background checks and activity checks of suspects.

Gathering information and evidences through face-to-face interviews.

Gathering the recorded statements and documentation.

Organize all the collected data and information.

Investigate claims and matters relating to third party vendors, agents or brokers.

Write narrative reports of surveillance and investigations conducted.

Coordinate with the other investigating staff and seniors investigators.

People Management:

Motivating

Mentoring

Monitoring

Training subordinates to achieve Targets.

EDUCATIONAL DEVELOPMENT

M.B.A., (2009-11) 72.5 %

Psna college of engg & tech, Dindigul

B.Sc., (2003-06) 50.3%

Sourashtra Arts & Science College, Madurai

+2, (2002-2003) 58.3%

Devasakayam Matriculation Higher Secondary School, Madurai

SSLC, (2000-2001) 66.2%

Devasakayam Matriculation Higher Secondary School, Madurai

COMPUTER KNOWLEDGE

MS OFFICE

HTML

ACADAMIC PROJECTS

Solar water heater

Study on level of awareness about ADITYA TRADE SULUTION PVT LTD

among investor on commodity market in Madurai

AREA OF INTREST

Human Resource

Customer Relationship Management

Advertising Management

EXTRA CURRICULAR ACTIVITIES

District Player in Cricket for Madurai in “c” division.

Runners-up in Cricket at interdepartmental match

Donated blood for three times for injured cases

Participated in fine arts activities

PERSONAL DETAILS

Name - Irulamoorthy.M

Father’s Name - Muniyasamy.T

Date of Birth - 12.01.1985

Gender - Male

Marital status - Single

Language Know - English & Tamil (R & W)

ADDRESS

Door No 14a

Anna East Street,

Kamarajapuram,

Madurai-625009

*:acw1sp@r.postjobfree.com

):801-***-**** ):860-***-****

Declaration:

I, Irulamoorthy.M hereby confirm that the information given above is true to the best of my knowledge.

PLACE :

DATE : Yours Sincerely,

M.Irulamoorthy

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