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Customer Service Office

Omaha, Nebraska, United States
October 13, 2016

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Highly-motivated and enthusiastic healthcare administration graduate looking for an administrative or business office position in the healthcare field.


*/**** – 1/2015 Kaplan University Omaha, NE

Bachelors in Healthcare Administration

3/2013 – 5/2013 Metropolitan Community College Omaha, NE

Certified Nursing Assistant Certificate


Medical Terminology

General Office Skills

Microsoft Office Knowledge

Geriatric Experience

Customer Service

Patient comfort



Computer Savvy


9/2015 - Current Golden Living Center -Sorensen Omaha, NE

Business Office Manager

Performs and oversees the completion of all business office related functions.

Assist families with Medicaid eligibility process, including documenting in appropriate systems, follow-up and monitoring until process is complete.

Manages personnel files, employee medical records, and mandatory periodic reports.

Reviews, analyzes and interprets financial data to monitor progress towards established goals.

Act as a team leader and mentor as it relates to all business office functions and staffing i.e. create online requisitions through HireTalent.

Coordinates daily flow of financial information/documentation to and from the central billing office to facilitate the timely billing and collection of accounts receivable.

Performs all duties as trust fund custodian in accordance with resident trust fund policies and procedures including weekly reconciliation of money boxes and monthly reconciliation of account.

12/2014 - 9/2015 DCI (Dialysis Clinic Incorporated) Omaha, NE

Laboratory and Inventory Coordinator

Schedule labs (routine, quarterly and STAT) for patients ordered by patient’s nephrologists.

Schedule required labs for new patients.

Prepare lab specimen tubes and requisitions for processing.

Reconcile scheduled labs to ensure the tests align with the patient’s scheduled dialysis treatment days.

Prepare lab specimens for processing according to corporate policy; i.e. correct spinning times and pouring serums for specific tests.

Ship routine labs to the core lab and call for a courier for STAT labs along with labs requested for patients who are on the kidney transplant list.

Maintain inventory by ensuring the proper amount of supplies for the facility is ordered each week; maintain a PAR.

Enter purchase orders weekly and send purchase orders with accounts receivable forms to the accounting department.

Check-in inventory to ensure received supplies and chemicals match the purchase orders.

Count inventory at mid month and end of the month to track usage and keep PAR up-to-date.

07/2013 - Current Sunrise Senior Living/Brighton Gardens of Omaha Omaha, NE

Certified Medication Aide

Prepares and administers medications to residents following established procedures and the 5 rights.

Verifiy identity of resident receiving medication and record name of drug, dosage, and time of administration on specified forms or records.

Clarifies any order or treatment regimen believed to be inaccurate, ineffective or contraindicated by consulting with appropriate licensed practitioner.

Report any changes in residents after administration of new medication or treatment.

Administer PRN medications upon approval, when necessary, according to established procedures; document PRN medication’s effectiveness.

Also document any refused medications and why if possible.

Takes and records vital signs upon administration of medications when required i.e. digoxin.

Re-order medications and creams when resident is running low and returns all discharge medications for credit if applicable (dependent on pharmacy).

Maintains neat, clean, and orderly wellness office and cart. Takes appropriate precautions to make sure residents/patient do not have access to medications other than those prescribed.

Stocks medication cart, medication refrigerator and wellness office (i.e. cups, medication cups, pill crush bags, gloves, Boost/Ensure, etc.).

Stock memory support supply closet (i.e. gloves, wet wipes, wash basins, UA hats, etc.).

01/2013 – 11/2013 United States Postal Service – Elkhorn Branch Elkhorn, NE

PRN Rural Carrier Associate

Sort, deliver and collect U.S. mail and packages

Sell supplies, stamps and money orders

12/2009 – 07/2010 Memorial Community Hospital – Blair Clinic Blair, NE

Medical Records Clerk

Construct and maintain patient charts along with storage of past and deceased patient charts. Ensuring that all patient information is filed and stored accurately and securely.

Pull appropriate charts and deliver to addressee upon receipt of faxes and mail requiring physician approval.

Ensure patient discharge summaries are printed and given to physician for approval then filed appropriately within the chart.

Release patient records according to HIPAA standards for continuation of care with other providers.

1/2006 – 02/2007 United Construction Group Omaha, NE

Office Assistant

Utilized QuickBooks to enter invoices, bills and bookkeeping

Answered one line phone system and took messages for the owner/manager

Faxed, photocopied and filed invoices, bills and receipts

Assessed project requirements such as permits, materials, and labor hours

Assisted owner with special projects and filled in when extra labor was needed (i.e painting, cleaning, etc.)

11/2003 – 02/2005 Walgreens, Inc. Omaha, NE

Service Inventory Management Coordinator

Maintained inventory by managing sold out products, damaged and overstocked items

Constructed shelving resets to make room for new products and remove discontinued products

Scanned shipment containers once received and directed staff where to store products in the warehouse

Cash register and end of shift drops in cosmetic department.

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