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Customer Service Administrative Assistant

Queensbury, New York, United States
October 13, 2016

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D E B O R A H V . S I K O R A K

**** **** ******** **. **********, NY 12804 518-***-****

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, accounting manager, hospitality management and general office administration.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite, Great Plains/Dynamics General Ledger Accounting, Quick Books 2016 & Enterprise and other applications/systems.

Key Skil ls

Office Management

Teambuilding & Supervision

Policies & Procedures Manuals

Report & Document Preparation

Bank/Credit Card Reconciliation

Bookkeeping & Payroll

Records Management

Meeting & Event Planning

Inventory Management


W.J. Morris Excavating, Inc. Nov. 2015 to Present

Bookkeeper/Administrative Assistant

Serve as bookkeeper and office administrator of a multi-million dollar excavating business.

Corporate, municipal and private client account billing and payment processing.

Reconciliation of vendor statements and processing of payments.

Process weekly payroll in Quick Books.

Monthly bank and credit card reconciliation.

Miscellaneous administrative tasks, including but not limited to: Client proposals/quotes, client and vendor correspondence, authorization of purchase orders, mail processing and phone management. Pet Partners, LLC, Wilton, NY 2006 to Nov. 2015

Accounting/New Practice Integration

Served as assistant to ownership/partners as first employee brought into the management office outside of the managing partners. Results:

Accounts Payable/Cash Management for fifty veterinary practices that make up Pet Partners, a more than $50 million veterinary management corporation.

Monthly credit card and bank account reconciliations.

Decreased same store accounts receivable by 5%. Maintained company accounts receivable at 2% annually. Utilize Transworld Profit Recovery for collection services for company.

Manage accounting for veterinary hospital outside of the company for which we are consultants.

Special event planning including annual company conference, travel details for board of directors, annual private track outing.

Train and integrate staff at new acquisitions to Pet Partners accounting and administrative procedures. Sagamore Resort, Bolton Landing, NY 2003 - 2006

Facilities Management Office Manager

Served as administrative assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Results:

Managed busy facilities management office with two assistants.

Organized telephone/electrical setups and invoicing for onsite conferences.

Answered phones and dispatched facilities management staff members to complete tasks on property.

Processed purchase orders for materials and supplies for daily operations and major projects.

Schedule and payroll maintenance. Processed PTO requests/forms in conjunction with weekly payroll reconciliation. Cascade Builders Corporation, Lake Placid, NY 1999-2003 Office Manager

Served as assistant to owner of $12 million custom homebuilder. Results:

Liaison between homeowners and company owner.

Handled monthly billing for on cost plus and contract jobs.

Weekly maintenance of staff payroll.

Handled all accounts payable for all vendors/subcontractors. Had check signing privileges.

General ledger accounting.


Paul Smith’s College of Arts & Sciences, Paul Smiths, NY 1986 Associates in Applied Sciences – Cum Laude Diploma

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