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Customer Service Social Media

Lower Sackville, Nova Scotia, B4C 2H2, Canada
October 13, 2016

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Ian Whynacht, ADpPR

** ******* ****. 902-***-****

Lower Sackville, NS, B4C 2H2

Objective To continue my career in media and communications; special interest in media

and government relations, website maintenance, social media and search engine


Highlights of Qualifications

Public Relations / Media

Advanced Diploma in Public Relations

Fifteen years of combined education and experience in media/communications

Proven efficiency in meeting article submission deadlines within various provincial

newsrooms and producing web and social media content

Ability to produce PowerPoint presentations, Word documents, Excel spreadsheets,

Google docs and Training materials


Diploma in Journalism

Strong writing skills evidenced in the production of provincial government speeches,

media releases, training documents and search engine optimization content

Leadership abilities successfully demonstrated as acting Editor during supervisor’s absence

Comfortable delivering presentations and training sessions to groups up to 25 people

Superior listening skills gained through customer service experience in a busy environment

Creativity / Design

Technical ability to modify websites through the immediaC content management systems,

WordPress, Blogger and HTML

Creative photographer with various published works in local newspapers

Related Work Experience

Client Care Manager

immediaC Worldwide Inc., Bedford, NS June 2008-Present

Provide customer service and training to a client base of over 200

Produce content for the web, search engine optimization, social media campaigns and training


Sales support through producing quotes and RFPs while also successfully pursuing my own


Triage support items for clients I was unable to complete to the production and design teams

Testing and launching websites including the DNS

Communications Assistant (contract position)

Nova Scotia Department of Environment and Labour, Halifax, NS 2006

Organized a venue for the Minister’s speech during Environment Week

Produced a wide variety of media releases, speeches and resolutions for public distribution

Conducted and distributed media monitoring for all department staff

Related Work Experience continued


Liverpool Advance, Liverpool, NS Sept. 2001 - Aug. 2005

Served as Editor during supervisor’s absence, ensuring accuracy of print, graphic design and

page layouts

Authored a weekly sports column on topics of local and national scope

Resolved customer issues and inquiries in a positive manner


Yarmouth Vanguard, Yarmouth, NS Mar. - June 2001

Responsible for the municipal council and sports beat articles

Designed and monitored overall sports section

Successfully operated under tight deadlines for the twice-weekly newspaper


Lighthouse Publishing, Bridgewater, NS Apr. 2000 - Feb. 2001

Acquired the sports beat upon hiring and solely produced over half of the weekly sports


Produced a diverse number of stories for the sports, news, entertainment and business

sections, while contributing to specialty publications

Successfully produced a number of front-page photographs

Additional Work Experience

Customer Service Representative

Minacs, Halifax, NS July 2006 – March 2008

Successfully promoted and sold OnStar products to customers and answered stockholder

questions after moving to the Bank of New York campaign

Actively listened to clients and conducted needs analysis to best meet their needs

Effectively resolved solutions regarding client issues and inquiries


Advanced Diploma in Public Relations

Nova Scotia Community College, Halifax, Nova Scotia

Diploma in Journalism

Holland College, Charlottetown, Prince Edward Island

Additional Training / Professional Development

Creative Writing Workshop, Canadian Association of Newspaper Editors, Halifax, Nova Scotia

Superhost Certificate, Tourism Industry Association of Nova Scotia, Liverpool, Nova Scotia

Volunteer Work

Run Nova Scotia Board, Communications Officer responsible for writing and distributing the newsletter,

website updates and helping with social media such as Twitter, Facebook and YouTube

St Francis by the Lake Anglican Church, website updates


Movies, music, golfing, running and softball

References Available Upon Request

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