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Medical Assistant Customer Service

Charlottesville, Virginia, United States
$15 to $16 dollars per hr
October 13, 2016

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“…Enid’s administrative and physician support skills are second-to-none…shows exceptional attention to detail while maintaining a heavy workload…a team player and a consummate professional…self –starter and always driven to exceed expectations”

2014 Performance Review Excerpt, CRAT

Personal Skills:

Interpersonal communication

Problem solving and problem analysis

Dedicated patient care services

Organizational talent


Ability to work under pressure


Computer Skills:

MS Office Suite

Windows XP/Vista



Enid Thomas

2121 Angus Road, Apt. #12 Charlottesville, VA 22901 757-***-****

Targeting Medical Assistant Opportunities

Enthusiastic and highly dependable and supportive Medical Assistant with the sound understanding of medical support and clerical tasks. Outstanding communication skills as well as great customer service capability. Highly organized, efficient and skilled in a variety of clinical and office support tasks, including:

Phlebotomy techniques

Drug Screening

Examination Support

Injection Administration

Medical Terminology

Vital Signs


Medical Records

Bookkeeping & Filing

Patient Scheduling

Medical Billing & Coding

Data Entry (60 WPM)

Insurance company liaison

HIPPA & JCAHO Certified

Career Progression

MyEyeDr (formerly Drs. Record & Record) Charlottesville, VA

Patient Services Coordinator, September 2014 to Present

Greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information. In addition, utilized the strong working knowledge of the optometry industry to address patient inquires, solve problems and promote services and products offered.

Clinical Research Assoc. of Tidewater Norfolk, VA

Externship, February 2014 to July 2014

Assists physician with examination of patients. Collect and prepared laboratory specimen for research, perform basic lab test. Take medical histories and recording of vital signs of patients. Prepare and manage medications, approve drug refills, telephone prescriptions to a pharmacy. Patient education. Scheduling and appointment setting and other clerical duties as assigned.

Marshalls Portsmouth, VA

Processor Manager, May 2005 to February 2013

Oversee the inventory of merchandise being distributed from the warehouse to the retail store. Lead a team of inventory workers to receive and record new stock as it comes in, and move stock onto store shelves as needed. Monitor merchandise stock levels at the warehouse and know when to replenish stock.

Private Duty Portsmouth, VA

Caregiver/PCA, August 1998 August 2004

Provided 1:1 supervision for safety and assistance to the client in activities of daily living to maintain the client in their home, which included; but not limited to: bathing, dressing, personal grooming, light housekeeping, meal preparation and assistance to medical appointments.


Fortis College---Norfolk, VA

Medical Assistant, 2014

Certified Medical Assistant (CMA), 2014 present

Certified in First Aid & CPR, 2013- present

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