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Engineer Support

Grand Blanc, Michigan, 48439, United States
October 13, 2016

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Professional Chronology

For nearly ** years, I have worked in the computer support industry for various companies and locations. I have a passion to work with computers and I love to work with people to solve their problems. I get along with everyone and have extensive experience working with people of all nationalities and backgrounds.

Halo Group Detroit - February 2014 to September 2016

Support Technician – FordDirect

Supported 400+ local and remote users on the FordDirect account which sets up and maintains the websites for Ford Motor Company and its dealers.

Setting up new users.

Maintained PCs and peripherals.

Supported iPhones & iPads.

Tested and implemented new inventory system within the company which streamlined records and reduced inventory time and budget.

Caelum Research Corp. – August 2013 to February 2014

Level 2 Technical Engineer – U.S. Military (“Secret” security clearance)

Helpdesk and printer support Engineer.

Printer queue creation and troubleshooting for 700+ printers on-site and at remote locations.

Software patching and upgrades.

Account creations and maintenance through Active Directory.

PlumChoice, Inc. – February 2009 to November 2012

Level 1 Technical Engineer

Remote support agent supporting Verizon home, AT&T Small Business clients, Hewlett Packard out-of-warranty customers and others.

Selling services.

Scheduling and servicing customer’s computer needs using remote access software and tools.

Frequently called upon to handle difficult customers and was frequently requested as the customer’s choice for preferred technician.

Electronic Data Systems – May 1996 to December 2007

IT Coordinator General Motors Flint North Campus, Flint, Michigan.

Support of the customer through phone/remote support of their PC’s as well as desk-side support and troubleshooting.

Helped contain spending and reduce the site’s IT budget for 2 years.

Responsible for scheduling phone, printer and computer adds/moves/changes, user on- and off-boarding.

Back-up support for Flint Engine South, Bay City and Saginaw’s client support and IT-coordinators.

Client Support General Motors Flint North Campus, Flint, Michigan.

Resolve PC hardware, software and networking issues.

EDS Technical Field Services – Southeast Michigan.

Supported General Motors, Delphi and EDS clients at multiple locations in southeast Michigan as a hardware support and repair technician.

Support included troubleshooting and repairing PCs, peripherals and network components.

Client Support Delphi Automotive-Flint, Michigan.

Supported the Delphi customer at multiple locations within Flint as a PC, software and network troubleshooter.

Education, Skills & Experience

Microsoft Certified Technology Specialist (MCTS) Windows 7 Configuration 2011

Microsoft Certified Professional (MCP) certification 2006

CompTIA Security+ certification 2006 and 2014

Associate’s in Computer Science from Control Data Institute, Southfield Michigan, 1988

Microsoft Windows 10, Windows 8, Windows 7, Vista, XP and 2000.

Microsoft Office applications such as Word, Excel, PowerPoint and Outlook.

Experienced in LAN/WAN system support.

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